# Web SDK 1.8.0 - audio issue **URL:** \ **Category:** Web\ **Created:** [September 2, 2020, 7:26am UTC](https://devforum.zoom.us/t/web-sdk-1-8-0-audio-issue/28862 "2020-09-02T07:26:30Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![karthikeyan.ramaraj](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/karthikeyan.ramaraj/32/9033_2.png) [@karthikeyan.ramaraj](https://devforum.zoom.us/u/karthikeyan.ramaraj)\ **Post date:** [September 2, 2020, 7:26am UTC](https://devforum.zoom.us/t/web-sdk-1-8-0-audio-issue/28862/1 "2020-09-02T07:26:30Z")
**Description** The audio is unclear. **Error** No error message **Which version?** web SDK 1.8.0 **To Reproduce(If applicable)** It is usually coming in MAC and Windows + Google Chrome. **Screenshots** The issue is in audio. **Smartphone (please complete the following information):** - Device: MAC, DELL - OS: macos catalina, Windows - Version: macos Catalina 10.15.6, Windows 10 - Browser: Google Chrome 84 **Additional context** Voice is unclear ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [September 8, 2020, 5:19pm UTC](https://devforum.zoom.us/t/web-sdk-1-8-0-audio-issue/28862/2 "2020-09-08T17:19:57Z")
Hey @karthikeyan.ramaraj, Thanks for sharing this. Can you elaborate more by โ€œunclearโ€? If you can, please provide a screen recording with audio so we can investigate. -Tommy ---
**Author:** ![avicienna.ulhaq](https://avatars.discourse-cdn.com/v4/letter/a/dec6dc/32.png) [@avicienna.ulhaq](https://devforum.zoom.us/u/avicienna.ulhaq)\ **Post date:** [September 10, 2020, 1:53pm UTC](https://devforum.zoom.us/t/web-sdk-1-8-0-audio-issue/28862/3 "2020-09-10T13:53:06Z")
hey @tommy, some of my participant also have this issue. sound unclear, some people have small volume (although the device already max) the other experience robotic sound, and background noises ---
**Author:** ![deepak2](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/deepak2/32/7763_2.png) [@deepak2](https://devforum.zoom.us/u/deepak2)\ **Post date:** [September 10, 2020, 4:25pm UTC](https://devforum.zoom.us/t/web-sdk-1-8-0-audio-issue/28862/4 "2020-09-10T16:25:27Z")
Hey @tommy, Please check the below videos links for the audio issue in Web SDK 1.8.0. [![](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/2/2c35dbcf04a1e4b3354bffd3cce6b187bef950d6.jpeg "Audio Issue #1") ](https://www.youtube.com/watch?v=ppCkOhiMcEU) [![](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/a/a621efc4dea587e36bf47fc701187b491715f769.jpeg "Audio Issue #2") ](https://www.youtube.com/watch?v=2cZmGoGFbMc) P.S. These are unlisted videos. Once the issue is solved. I will delete them. ---
**Author:** ![sales1](https://avatars.discourse-cdn.com/v4/letter/s/ed655f/32.png) [@sales1](https://devforum.zoom.us/u/sales1)\ **Post date:** [September 10, 2020, 5:57pm UTC](https://devforum.zoom.us/t/web-sdk-1-8-0-audio-issue/28862/5 "2020-09-10T17:57:08Z")
Also seeing this issue. Itโ€™s pervasive, every meeting is using the dial-in because audio is not use-able in the web sdk. ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [September 14, 2020, 8:32pm UTC](https://devforum.zoom.us/t/web-sdk-1-8-0-audio-issue/28862/6 "2020-09-14T20:32:08Z")
Hey @avicienna.ulhaq, @deepak2, @sales1, @karthikeyan.ramaraj, Thanks for the info. We are investigating the issue and will work on a solution. (CS-2316) I will keep this thread updated. ๐Ÿ™‚ -Tommy ---
**Author:** ![deepak2](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/deepak2/32/7763_2.png) [@deepak2](https://devforum.zoom.us/u/deepak2)\ **Post date:** [October 6, 2020, 2:02pm UTC](https://devforum.zoom.us/t/web-sdk-1-8-0-audio-issue/28862/7 "2020-10-06T14:02:36Z")
Hey @tommy, After updating to Web SDK 1.8.1 the audio issue is solved. Only the screen blur issue is pending now. ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [October 7, 2020, 10:14pm UTC](https://devforum.zoom.us/t/web-sdk-1-8-0-audio-issue/28862/8 "2020-10-07T22:14:21Z")
Hey @deepak2, Happy to hear you are no longer experiencing the audio issues. Can you please provide more details about the blur screen issue? If you could start a new thread that would be great! ๐Ÿ™‚ Thanks, Tommy ---
**Author:** ![deepak2](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/deepak2/32/7763_2.png) [@deepak2](https://devforum.zoom.us/u/deepak2)\ **Post date:** [October 8, 2020, 12:50pm UTC](https://devforum.zoom.us/t/web-sdk-1-8-0-audio-issue/28862/9 "2020-10-08T12:50:58Z")
Hey @tommy, I will create a new thread for the video blur issue on web-sdk. Thanks. ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [October 9, 2020, 7:58pm UTC](https://devforum.zoom.us/t/web-sdk-1-8-0-audio-issue/28862/10 "2020-10-09T19:58:27Z")
Thanks @deepak2! ๐Ÿ™‚ -Tommy ---
**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\ **Post date:** [November 9, 2020, 5:58am UTC](https://devforum.zoom.us/t/web-sdk-1-8-0-audio-issue/28862/11 "2020-11-09T05:58:34Z")
Closed on November 9, 2020, 5:58am UTC This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.