# Web SDK 1.8.1 Black Screen **URL:** \ **Category:** Web\ **Created:** [November 11, 2020, 11:08am UTC](https://devforum.zoom.us/t/web-sdk-1-8-1-black-screen/35697 "2020-11-11T11:08:03Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![no-reply](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/no-reply/32/18579_2.png) [@no-reply](https://devforum.zoom.us/u/no-reply)\ **Post date:** [November 11, 2020, 11:08am UTC](https://devforum.zoom.us/t/web-sdk-1-8-1-black-screen/35697/1 "2020-11-11T11:08:03Z")
We are having issues whereby some meeting participants are getting a black screen with the Web SDK implementation. Is the black screen still an issue with version 1.8.1? Secondly, is the audio still an issue? User received the following error: Zoom is temporarily unable to use your computer’s devices to connect to the meeting audio. Click “Join Audio by Computer” to try again. ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [November 12, 2020, 6:39pm UTC](https://devforum.zoom.us/t/web-sdk-1-8-1-black-screen/35697/2 "2020-11-12T18:39:55Z")
Hey @no-reply, Can you please fill out the post template so we can have all the information we need to debug the issue? 🙂 * * * **Description** A clear and concise description of what the question is. **Error** The full error message or issue you are running into. **Which version?** Knowing the version can help us to identify your issue faster. **To Reproduce(If applicable)** Steps to reproduce the behavior: 1. Go to ‘…’ 2. Click on ‘…’ 3. Scroll down to ‘…’ 4. See error **Screenshots** If applicable, add screenshots to help explain your problem. **Device (please complete the following information):** - Device: [e.g. iPhone6] - OS: [e.g. iOS8.1] - Version: [e.g. 22] - Browser:[e.g. Chrome] **Additional context** Add any other context about the problem here. * * * Thanks, Tommy ---
**Author:** ![no-reply](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/no-reply/32/18579_2.png) [@no-reply](https://devforum.zoom.us/u/no-reply)\ **Post date:** [November 13, 2020, 6:22am UTC](https://devforum.zoom.us/t/web-sdk-1-8-1-black-screen/35697/3 "2020-11-13T06:22:56Z")
**Description** Users experiencing black screen and no audio. **Error** Black screen, no audio, sample error message: Zoom is temporarily unable to use your computer’s devices to connect to the meeting audio. Click “Join Audio by Computer” to try again. **Which version?** Web SDK 1.8.1 **To Reproduce(If applicable)** Join session from Chrome browser 1. Custom site **Screenshots** N/A **Device (please complete the following information):** Browser: Chrome **Additional context** No comment ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [November 13, 2020, 8:07pm UTC](https://devforum.zoom.us/t/web-sdk-1-8-1-black-screen/35697/4 "2020-11-13T20:07:01Z")
Hey @no-reply, What version of Chrome are you using? Can you please provide a screenshot of the page, and check to see if there are any error messages in the browser console? 🙂 Thanks, Tommy ---
**Author:** ![developer-whova](https://avatars.discourse-cdn.com/v4/letter/d/43a26b/32.png) [@developer-whova](https://devforum.zoom.us/u/developer-whova)\ **Post date:** [November 19, 2020, 4:19pm UTC](https://devforum.zoom.us/t/web-sdk-1-8-1-black-screen/35697/5 "2020-11-19T16:19:46Z")
![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/1/8/1841c54d2f1499170e9a36aecf6fb75e7eb59806.png) ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/e/c/ec46d3333baecf6cb34ec253449a554e6976f28d.png) Hi we are encountering no video transmitted ( screen and speaker picture ) , Meeting Link: Attached logs and screenshot ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [November 23, 2020, 6:30pm UTC](https://devforum.zoom.us/t/web-sdk-1-8-1-black-screen/35697/6 "2020-11-23T18:30:37Z")
Hey @developer-whova, What version of the Web SDK are you using? Can you please create a new topic and fill out the post template so we have enough information to help? 🙂 Thanks, Tommy ---
**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\ **Post date:** [December 24, 2020, 4:30am UTC](https://devforum.zoom.us/t/web-sdk-1-8-1-black-screen/35697/7 "2020-12-24T04:30:42Z")
Closed on December 24, 2020, 4:30am UTC This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.