# WEB SDK 1.8.5 - Mobile Devices Audio Doesn't Work **URL:** \ **Category:** Web\ **Created:** [December 23, 2020, 7:58pm UTC](https://devforum.zoom.us/t/web-sdk-1-8-5-mobile-devices-audio-doesnt-work/39109 "2020-12-23T19:58:18Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![aquarivm](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/aquarivm/32/8645_2.png) [@aquarivm](https://devforum.zoom.us/u/aquarivm)\ **Post date:** [December 23, 2020, 7:58pm UTC](https://devforum.zoom.us/t/web-sdk-1-8-5-mobile-devices-audio-doesnt-work/39109/1 "2020-12-23T19:58:18Z")
**Description** I tried the last versión of Web SDK 1.8.5 in phone and when i join the device’s audio it doesn´t work, i also tried in other phones and neither works, the browser i used was Google Chrome. Sending or receiving audio doesn’t work i tried in 1.8.3 and works perfectly with phones. In computer Edge and Chrome this problem doesn’t happen with the version 1.8.5 **Which version?** 1.8.5 **To Reproduce(If applicable)** Steps to reproduce the behavior: 1. Go to ‘Join Audio by computer’. 2. Apparently it’s all OK, but you will not be able to speak or listen to anyone in the meeting. **Device (please complete the following information):** - Device: [Huawei P20 lite] - OS: [EMUI] - Version: [9.1.0] - Browser:[Chrome] - Device: [Motorola g7 plus] - OS: [Android] - Version: [10] - Browser:[Chrome] Thanks. ---
**Author:** ![nishanthaheva](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/nishanthaheva/32/20626_2.png) [@nishanthaheva](https://devforum.zoom.us/u/nishanthaheva)\ **Post date:** [December 25, 2020, 2:33pm UTC](https://devforum.zoom.us/t/web-sdk-1-8-5-mobile-devices-audio-doesnt-work/39109/2 "2020-12-25T14:33:55Z")
same here, no audio after upgrading to 1.8.5 on Android mobile (chrome ) when i tried with firefox in my android phone its working. but looking for a solution for Chrome. no issues with chrome desktop (windows 10) ---
**Author:** ![osomaher1](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/osomaher1/32/16467_2.png) [@osomaher1](https://devforum.zoom.us/u/osomaher1)\ **Post date:** [December 28, 2020, 11:28am UTC](https://devforum.zoom.us/t/web-sdk-1-8-5-mobile-devices-audio-doesnt-work/39109/3 "2020-12-28T11:28:11Z")
the same issue with me ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [December 28, 2020, 6:19pm UTC](https://devforum.zoom.us/t/web-sdk-1-8-5-mobile-devices-audio-doesnt-work/39109/4 "2020-12-28T18:19:10Z")
Hey @osomaher1, @nishanthaheva, @aquarivm, Are you still seeing this issue? Can you please share any screenshots of errors you see? Also, there is limited support for Mobile iOS Safari, but Android devices and browsers should work: > **[Web - Client SDKs - Zoom Software Development Kit (Zoom SDK)](https://marketplace.zoom.us/docs/sdk/native-sdks/web#browser-support)** > > Zoom Web SDK > > The Web SDK enables the development of video applications powered by Zoom's core framework inside an HTML5 web client through a highly opt... Thanks, Tommy ---
**Author:** ![tharinduvindula](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tharinduvindula/32/20719_2.png) [@tharinduvindula](https://devforum.zoom.us/u/tharinduvindula)\ **Post date:** [December 29, 2020, 1:17pm UTC](https://devforum.zoom.us/t/web-sdk-1-8-5-mobile-devices-audio-doesnt-work/39109/5 "2020-12-29T13:17:52Z")
same hear WEB SDK 1.8.5 - Mobile Devices Audio Doesn’t Work ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [December 29, 2020, 10:16pm UTC](https://devforum.zoom.us/t/web-sdk-1-8-5-mobile-devices-audio-doesnt-work/39109/6 "2020-12-29T22:16:41Z")
Hey @tharinduvindula, I have replied to you here: > [@Audio not working in mobile 1.8.5](https://devforum.zoom.us/t/audio-not-working-in-mobile-1-8-5/39332/2): > > Hey @tharinduvindula, We are aware of this issue and working on a fix. More details here including a work around: Thanks for reporting this. We are looking into the issue to see if it is a bug. I will get back to you with updates. (CS-2738) -Tommy We are investigating the issue. Thanks, Tommy ---
**Author:** ![nishanthaheva](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/nishanthaheva/32/20626_2.png) [@nishanthaheva](https://devforum.zoom.us/u/nishanthaheva)\ **Post date:** [January 4, 2021, 3:37pm UTC](https://devforum.zoom.us/t/web-sdk-1-8-5-mobile-devices-audio-doesnt-work/39109/7 "2021-01-04T15:37:18Z")
Any update regarding the Audio issue? ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [January 5, 2021, 5:14pm UTC](https://devforum.zoom.us/t/web-sdk-1-8-5-mobile-devices-audio-doesnt-work/39109/8 "2021-01-05T17:14:58Z")
Hey @nishanthaheva, We are currently working to fix this bug. Right now the fix is scheduled to be released in version 1.8.6, but that is subject to change. I will keep this thread updated on the release version. Thanks, Tommy ---
**Author:** ![DevKL](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/devkl/32/21213_2.png) [@DevKL](https://devforum.zoom.us/u/DevKL)\ **Post date:** [January 8, 2021, 8:32pm UTC](https://devforum.zoom.us/t/web-sdk-1-8-5-mobile-devices-audio-doesnt-work/39109/9 "2021-01-08T20:32:48Z")
Are you still going to require people to move to 1.8.5 or above with this functionality issue? ---
**Author:** ![ilya1](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/ilya1/32/9579_2.png) [@ilya1](https://devforum.zoom.us/u/ilya1)\ **Post date:** [January 11, 2021, 2:16am UTC](https://devforum.zoom.us/t/web-sdk-1-8-5-mobile-devices-audio-doesnt-work/39109/10 "2021-01-11T02:16:36Z")
I’m also having issues but on desktop, not on mobile. ---
**Author:** ![ccanalesdote](https://avatars.discourse-cdn.com/v4/letter/c/7cd45c/32.png) [@ccanalesdote](https://devforum.zoom.us/u/ccanalesdote)\ **Post date:** [January 11, 2021, 3:41pm UTC](https://devforum.zoom.us/t/web-sdk-1-8-5-mobile-devices-audio-doesnt-work/39109/11 "2021-01-11T15:41:16Z")
Googs question, support for earlier versions is supposed to end tomorrow, but there is still no solution for this. ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [January 11, 2021, 6:57pm UTC](https://devforum.zoom.us/t/web-sdk-1-8-5-mobile-devices-audio-doesnt-work/39109/12 "2021-01-11T18:57:42Z")
Hey @osomaher1 , @ilya1 , @ccanalesdote , @DevKL , @nishanthaheva , @tharinduvindula , This should now be fixed. Please upgrade to version 1.8.6: > [@Web SDK update version 1.8.6](https://devforum.zoom.us/t/web-sdk-update-version-1-8-6/40245): > > Hello Zoom Developers, here are the updates for the Web SDK version 1.8.6 release : Bug Fixes Fixed Attendee cannot join in to BreakOut Room when “Enable Waiting Room” is enabled. [Fixed Attendee Leaves meeting show 'trying to reconnect’.](https://devforum.zoom.us/t/sdk-1-8-5-zoom-component-try-to-reconnect-after-leaving-a-meeting-instead-of-closing/39062)[Fixed Joined audio user can’t show waiting room when be put on hold.](https://devforum.zoom.us/t/waiting-room-is-not-displayed-when-user-is-put-on-hold/31951)[Fixed Android Chrome Audio don’t work.](https://devforum.zoom.us/t/audio-not-working-in-mobile-1-8-5/39332) Fixed Audio stops working when High-Fidelity/Stereo Mode is Enabled. [Fixed Start Video Black Screen in Mac When Only One attendee.](https://devforum.zoom.us/t/error-start-video-for-first-participant/34917) Fixed “The host mute/… Thanks, Tommy ---
**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\ **Post date:** [February 11, 2021, 4:57am UTC](https://devforum.zoom.us/t/web-sdk-1-8-5-mobile-devices-audio-doesnt-work/39109/13 "2021-02-11T04:57:45Z")
Closed on February 11, 2021, 4:57am UTC This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.