# Web SDK 2.0.1 - Connection issues when using SDK

**URL:** <https://devforum.zoom.us/t/web-sdk-2-0-1-connection-issues-when-using-sdk/60815>\
**Category:** Web\
**Created:** [November 29, 2021, 8:54am UTC](https://devforum.zoom.us/t/web-sdk-2-0-1-connection-issues-when-using-sdk/60815 "2021-11-29T08:54:39Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![MaxM](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/maxm/32/42303_2.png) [@MaxM](https://devforum.zoom.us/u/MaxM)\
**Post date:** [December 1, 2021, 11:04pm UTC](https://devforum.zoom.us/t/web-sdk-2-0-1-connection-issues-when-using-sdk/60815/2 "2021-12-01T23:04:48Z")

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Hey @azmin.massoumi,

Thank you for reaching out to the Zoom Developer Forum and for providing detailed information on the issue you’re encountering as well as what you’ve looked into.

Is this a new implementation or was this working before? We are tracking an instance of service degradation in the following post that might cover what you’re reporting:

> [@Poor video and sound quality](https://devforum.zoom.us/t/poor-video-and-sound-quality/60717/4):
>
> Hey @eventos.gestao and @nvivot, Thank you for reporting this, I’m sorry to hear that you’re seeing this degradation of service. I’ve reached out to our engineering team with the details I’ve been able to gather and will update you as soon as I hear back from them. (ZOOM-327692) Thanks, Max

Thanks,  
Max

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