# Web SDK 2.0.1 - Connection issues when using SDK **URL:** \ **Category:** Web\ **Created:** [November 29, 2021, 8:54am UTC](https://devforum.zoom.us/t/web-sdk-2-0-1-connection-issues-when-using-sdk/60815 "2021-11-29T08:54:39Z")\ **Posts on this page:** 1\ **Showing post:** 5
**Author:** ![donte.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/donte.zoom/32/24412_2.png) [@donte.zoom](https://devforum.zoom.us/u/donte.zoom)\ **Post date:** [December 10, 2021, 11:17pm UTC](https://devforum.zoom.us/t/web-sdk-2-0-1-connection-issues-when-using-sdk/60815/5 "2021-12-10T23:17:10Z")
Hi, @samuelsusanto789 and @azmin.massoumi, Thanks for reporting the behavior you are seeing. As Max shared, we are tracking an instance of service degradation and the forum post [here](https://devforum.zoom.us/t/poor-video-and-sound-quality/60717/4). I want to add your cases to that ticket for tracking. Can you share the region you are seeing this with a screenshot of the meeting analytics? This information can be found in Zoom Dashboard, which provides graphs that indicate connection quality for sending/receiving video, audio, and shared content. If nothing is being sent or received at that time, no information will show. [You can learn more about meeting statistics and graphs available on the Dashboard tab here](https://support.zoom.us/hc/en-us/articles/360039656511). I kindly ask that information you send it to [developersupport@zoom.us](mailto:developersupport@zoom.us): Meeting ID -And - UUID: When Audio or Video dropped: Zoom Web SDK version for both users: Client’s Chrome Browser Version: Date & time: I will keep an eye out for it: Thanks, Donte --- _[View the full topic](https://devforum.zoom.us/t/web-sdk-2-0-1-connection-issues-when-using-sdk/60815)._