# Web SDK Error Code \[-2\]
**URL:** https://devforum.zoom.us/t/web-sdk-error-code-2/55838
**Category:** Web
**Created:** [August 16, 2021, 7:50am UTC](https://devforum.zoom.us/t/web-sdk-error-code-2/55838 "2021-08-16T07:50:33Z")
**Posts on this page:** 10
**Page:** 1
### Author:  [@lfrancia](https://devforum.zoom.us/u/lfrancia)
#### Post date: [August 16, 2021, 7:50am UTC](https://devforum.zoom.us/t/web-sdk-error-code-2/55838/1 "2021-08-16T07:50:33Z")
**Description**
One of our clients reported seeing [-2] Error Code on our app right after getting disconnected from the meeting. Our app is not returning [-2] anywhere in our source code so, I would like to confirm if the error is from Zoom Web SDK. If yes, could you please let us know what causes it?
I have already checked [https://marketplace.zoom.us/docs/sdk/native-sdks/web/error-codes](https://marketplace.zoom.us/docs/sdk/native-sdks/web/error-codes) but I could not find it there.
**Error**
-2 error code
**Which Web Meeting SDK version?**
Web SDK v.1.9.6
**Device (please complete the following information):**
- OS: Windows 10
- Browser: Chrome
- Browser Version: 91.0.4472.124
**Additional context**
Add any other context about the problem here.
---
### Author:  [@MaxM](https://devforum.zoom.us/u/MaxM)
#### Post date: [August 18, 2021, 12:38am UTC](https://devforum.zoom.us/t/web-sdk-error-code-2/55838/2 "2021-08-18T00:38:42Z")
Hey @lfrancia,
Thank you for reaching out to the Zoom Developer Forum. I’m not familiar with this error, are you able to share a screenshot or any other information about where you saw it?
Thanks,
Max
---
### Author:  [@lfrancia](https://devforum.zoom.us/u/lfrancia)
#### Post date: [August 23, 2021, 12:41am UTC](https://devforum.zoom.us/t/web-sdk-error-code-2/55838/3 "2021-08-23T00:41:34Z")
Hi @MaxM,
I am sorry but the user was not able to take a screenshot when it happened and so far that is the only report that we have gotten.
Regards,
Lara
---
### Author:  [@MaxM](https://devforum.zoom.us/u/MaxM)
#### Post date: [August 23, 2021, 11:58pm UTC](https://devforum.zoom.us/t/web-sdk-error-code-2/55838/4 "2021-08-23T23:58:07Z")
Thanks for the update, I’ll check with our team to see if they have any thoughts on the cause of this.
Max
---
### Author:  [@MaxM](https://devforum.zoom.us/u/MaxM)
#### Post date: [September 1, 2021, 4:48pm UTC](https://devforum.zoom.us/t/web-sdk-error-code-2/55838/5 "2021-09-01T16:48:30Z")
Hey @lfrancia,
Sorry for the delay here. I spoke with our team but we weren’t able to determine what potentially could be causing this. Are you able to provide any further information on the issue?
Thanks,
Max
---
### Author:  [@lfrancia](https://devforum.zoom.us/u/lfrancia)
#### Post date: [September 6, 2021, 12:02pm UTC](https://devforum.zoom.us/t/web-sdk-error-code-2/55838/6 "2021-09-06T12:02:33Z")
Hi @MaxM,
I was finally able to get the screenshot when the issue happened.
I’ll try to translate but it means something like below,
> "Something was not right
>
> Cannot process the request due to internal server error.
>
> Error Code: -2"
Could you please check?
Regards,
Lara
---
### Author:  [@MaxM](https://devforum.zoom.us/u/MaxM)
#### Post date: [September 8, 2021, 6:49pm UTC](https://devforum.zoom.us/t/web-sdk-error-code-2/55838/7 "2021-09-08T18:49:12Z")
Hey @lfrancia,
Thank you for following up on this! I’ve reached out to our engineering team for more insight.
(ZOOM-306604)
Thanks,
Max
---
### Author:  [@lfrancia](https://devforum.zoom.us/u/lfrancia)
#### Post date: [September 21, 2021, 1:48am UTC](https://devforum.zoom.us/t/web-sdk-error-code-2/55838/8 "2021-09-21T01:48:37Z")
Hi @MaxM,
I’m sorry but is there any update on this issue?
Regards,
Lara
---
### Author:  [@MaxM](https://devforum.zoom.us/u/MaxM)
#### Post date: [September 24, 2021, 6:41pm UTC](https://devforum.zoom.us/t/web-sdk-error-code-2/55838/9 "2021-09-24T18:41:40Z")
Hey @lfrancia,
No news just yet so I reached out to our team to see where they’re at. I’ll let you know when I hear back from them.
Thanks,
Max
---
### Author:  [@system](https://devforum.zoom.us/u/system)
#### Post date: [October 25, 2021, 4:42am UTC](https://devforum.zoom.us/t/web-sdk-error-code-2/55838/10 "2021-10-25T04:42:32Z")
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