# Web SDK - Facing issue with "Allow attendee to chat with - Host only" setting

**URL:** <https://devforum.zoom.us/t/web-sdk-facing-issue-with-allow-attendee-to-chat-with-host-only-setting/33435>\
**Category:** Web\
**Created:** [October 16, 2020, 8:31am UTC](https://devforum.zoom.us/t/web-sdk-facing-issue-with-allow-attendee-to-chat-with-host-only-setting/33435 "2020-10-16T08:31:42Z")\
**Posts on this page:** 20\
**Page:** 1

<div class="post-metadata">

**Author:** ![namrata](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/namrata/32/9533_2.png) [@namrata](https://devforum.zoom.us/u/namrata)\
**Post date:** [October 16, 2020, 8:31am UTC](https://devforum.zoom.us/t/web-sdk-facing-issue-with-allow-attendee-to-chat-with-host-only-setting/33435/1 "2020-10-16T08:31:42Z")

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Hi,

We are facing an issue with Web SDK. When the chat setting is set to “Allow attendee to chat with - Host only” then participant’s message is never reach to the host. We are not facing this issue on App SDK.

Please try to reproduce at your end and provide a fix ASAP.

 ![Screenshot 2020-10-16 at 1.57.43 PM](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/e/1/e17cf9493e8943cb5de4ab3b545bfce8385f632a.jpeg)  
 ![Screenshot 2020-10-16 at 1.58.40 PM](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/c/c/ccb001050083e6999a987eabb87fe63138d600de.jpeg)

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**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [October 20, 2020, 4:29pm UTC](https://devforum.zoom.us/t/web-sdk-facing-issue-with-allow-attendee-to-chat-with-host-only-setting/33435/2 "2020-10-20T16:29:30Z")

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Hey @namrata,

Can you please share what Web SDK version you are using? Also, are there any errors in the browser console?

Thanks,  
Tommy

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<div class="post-metadata">

**Author:** ![namrata](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/namrata/32/9533_2.png) [@namrata](https://devforum.zoom.us/u/namrata)\
**Post date:** [October 20, 2020, 4:42pm UTC](https://devforum.zoom.us/t/web-sdk-facing-issue-with-allow-attendee-to-chat-with-host-only-setting/33435/3 "2020-10-20T16:42:17Z")

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The SDK is latest one, we updated last week. But the issue was reported with previous one too. No, I haven’t noticed any error. Are you not able to reproduce it?

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<div class="post-metadata">

**Author:** ![will.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/will.zoom/32/14417_2.png) [@will.zoom](https://devforum.zoom.us/u/will.zoom)\
**Post date:** [October 21, 2020, 2:31pm UTC](https://devforum.zoom.us/t/web-sdk-facing-issue-with-allow-attendee-to-chat-with-host-only-setting/33435/4 "2020-10-21T14:31:02Z")

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Hi @namrata,

So far I haven’t been able to reproduce this. I just tested this on 1.8.1, our latest version, and was able to privately message the host successfully when this setting was selected:

 ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/7/670d1d1f150c3a341b312cd103602590dedbd2ec.png)

Can you share a screenshot of your browser console when you initiate the chat to the host with this setting enabled? If you have a link to your repo or code, this would help to take a closer look too.

Thanks,  
Will

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<div class="post-metadata">

**Author:** ![namrata](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/namrata/32/9533_2.png) [@namrata](https://devforum.zoom.us/u/namrata)\
**Post date:** [October 26, 2020, 11:07am UTC](https://devforum.zoom.us/t/web-sdk-facing-issue-with-allow-attendee-to-chat-with-host-only-setting/33435/5 "2020-10-26T11:07:06Z")

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Hello Will,

I have found two 404 errors in console for “glyphicons-halflings-regular.woff”.

I am also sharing the code here:

```
    ZoomMtg.preLoadWasm();
    ZoomMtg.prepareJssdk();

    $(function () {
        ZoomMtg.init({
            leaveUrl: '@Model.LeaveUrl',
            isSupportAV: true,
            disableInvite: true,
            disableCallOut: true,
            audioPanelAlwaysOpen: true,
            meetingInfo: [
            ],
            success: function () {
                ZoomMtg.join(
                    {
                        meetingNumber: '@Model.MeetingId',
                        passWord: '@Model.Password',
                        userName: '@Model.Name',
                        participantId: '@Model.Id',
                        userEmail: '@Model.EmailAddress',
                        signature: '@Model.Signature',
                        apiKey: '@Model.APIKey',
                        success: function (res) {
                            ZoomMtg.showInviteFunction({
                                show: false
                            });
                            ZoomMtg.showRecordFunction({
                                show: false
                            });
                            setTimeout(function () {
                                var startButton = document.getElementById("pc-join");
                                if (startButton != null && startButton !== undefined) {
                                    startButton.click();
                                }
                            }, 1500);

                            //$('#nav-tool').hide();
                            $('.meeting-info-icon__icon').remove();
                        },
                        error: function (res) {
                            console.log(res);
                        }
                    }
                );
            },
            error: function (res) {
                console.log(res);
            }
        });
    });

```

I hope you can suggest me something helpful.

Thanks in advance.

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<div class="post-metadata">

**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [October 28, 2020, 6:30am UTC](https://devforum.zoom.us/t/web-sdk-facing-issue-with-allow-attendee-to-chat-with-host-only-setting/33435/6 "2020-10-28T06:30:14Z")

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Hey @namrata,

Double check you have private chat enabled: [https://zoom.us/profile/setting](https://zoom.us/profile/setting)

 ![Screen Shot 2020-10-28 at 12.29.49 AM](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/2/0/2000e2402a28a53b203129d907234a452bb2af92.png)

Thanks,  
Tommy

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<div class="post-metadata">

**Author:** ![namrata](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/namrata/32/9533_2.png) [@namrata](https://devforum.zoom.us/u/namrata)\
**Post date:** [October 28, 2020, 6:49am UTC](https://devforum.zoom.us/t/web-sdk-facing-issue-with-allow-attendee-to-chat-with-host-only-setting/33435/7 "2020-10-28T06:49:36Z")

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Thanks for reply @tommy,

I have forwarded the request to the admins and will update you with the confirmation ASAP, but, as I shared earlier that this issue is only with Web SDK. App SDK is not facing any issue with private chat. Does this setting apples only to the Web SDK?

Thanks.

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<div class="post-metadata">

**Author:** ![namrata](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/namrata/32/9533_2.png) [@namrata](https://devforum.zoom.us/u/namrata)\
**Post date:** [October 28, 2020, 7:02am UTC](https://devforum.zoom.us/t/web-sdk-facing-issue-with-allow-attendee-to-chat-with-host-only-setting/33435/8 "2020-10-28T07:02:58Z")

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Hello @tommy,

Our issue is exactly same as this ticket  
[https://devforum.zoom.us/t/web-sdk-in-meeting-chat-messages-not-sending/25761/31](https://devforum.zoom.us/t/web-sdk-in-meeting-chat-messages-not-sending/25761/31)

We do not want/need to allow participants to chat with each other, we only want them to chat with host and that setting is enabled at our end. Please go through this and provide a fix soon, it is very urgent.

Thanks in advance,  
Namrata Mathur

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<div class="post-metadata">

**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [October 29, 2020, 10:18pm UTC](https://devforum.zoom.us/t/web-sdk-facing-issue-with-allow-attendee-to-chat-with-host-only-setting/33435/9 "2020-10-29T22:18:10Z")

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Hey @namrata,

Thanks for confirming the issue and those settings. We are working on the fix for that chat issues as mentioned in the other thread. 🙂 (CS-2159)

Also, if you are using an older version of Microsoft Edge, please upgrade to the latest version.

-Tommy

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<div class="post-metadata">

**Author:** ![namrata](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/namrata/32/9533_2.png) [@namrata](https://devforum.zoom.us/u/namrata)\
**Post date:** [October 31, 2020, 6:04am UTC](https://devforum.zoom.us/t/web-sdk-facing-issue-with-allow-attendee-to-chat-with-host-only-setting/33435/10 "2020-10-31T06:04:38Z")

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Thanks @tommy,

I really hope that Zoom provide fix for the reported issues soon. We are facing lots of heat because of these issues, our customer base if facing these problems in day to day bases. Regarding the browser, we are using latest version of Google Chrome.

Thanks again.

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<div class="post-metadata">

**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [November 2, 2020, 10:10pm UTC](https://devforum.zoom.us/t/web-sdk-facing-issue-with-allow-attendee-to-chat-with-host-only-setting/33435/11 "2020-11-02T22:10:45Z")

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Hey @namrata,

Sorry to hear you are facing heat because of this. We are doing everything we can to get this fixed as soon as possible. 🙂

Thanks,  
Tommy

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<div class="post-metadata">

**Author:** ![namrata](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/namrata/32/9533_2.png) [@namrata](https://devforum.zoom.us/u/namrata)\
**Post date:** [November 3, 2020, 3:54am UTC](https://devforum.zoom.us/t/web-sdk-facing-issue-with-allow-attendee-to-chat-with-host-only-setting/33435/12 "2020-11-03T03:54:30Z")

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Thank you so much, we really appreciate it.

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<div class="post-metadata">

**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [November 3, 2020, 9:46pm UTC](https://devforum.zoom.us/t/web-sdk-facing-issue-with-allow-attendee-to-chat-with-host-only-setting/33435/13 "2020-11-03T21:46:43Z")

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You are welcome! 🙂

-Tommy

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<div class="post-metadata">

**Author:** ![namrata](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/namrata/32/9533_2.png) [@namrata](https://devforum.zoom.us/u/namrata)\
**Post date:** [November 24, 2020, 7:44am UTC](https://devforum.zoom.us/t/web-sdk-facing-issue-with-allow-attendee-to-chat-with-host-only-setting/33435/14 "2020-11-24T07:44:33Z")

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Hello @Tommy,

Any update on this?

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<div class="post-metadata">

**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [November 25, 2020, 5:39pm UTC](https://devforum.zoom.us/t/web-sdk-facing-issue-with-allow-attendee-to-chat-with-host-only-setting/33435/15 "2020-11-25T17:39:58Z")

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Hey @namrata,

No updates yet. We are still working to fit this fix in to one of our upcoming releases.

Thanks,  
Tommy

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<div class="post-metadata">

**Author:** ![namrata](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/namrata/32/9533_2.png) [@namrata](https://devforum.zoom.us/u/namrata)\
**Post date:** [December 23, 2020, 4:38am UTC](https://devforum.zoom.us/t/web-sdk-facing-issue-with-allow-attendee-to-chat-with-host-only-setting/33435/16 "2020-12-23T04:38:23Z")

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Hello @Tommy,

Is there any update on this? Can you please ask your team to provide a patch. Our web users are complaining a lot.

Please look into this.

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<div class="post-metadata">

**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [December 23, 2020, 7:26pm UTC](https://devforum.zoom.us/t/web-sdk-facing-issue-with-allow-attendee-to-chat-with-host-only-setting/33435/17 "2020-12-23T19:26:27Z")

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Hey @namrata,

No updates, apart from us working on this currently. It will be fixed in a future release.

Thank you for your patience.

-Tommy

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<div class="post-metadata">

**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [January 7, 2021, 6:37pm UTC](https://devforum.zoom.us/t/web-sdk-facing-issue-with-allow-attendee-to-chat-with-host-only-setting/33435/18 "2021-01-07T18:37:20Z")

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Hey @namrata ,

This should be fixed on Jan 10th, this weekend. Please make sure you are on Web SDK 1.8.5 or higher, and have the Private Chat setting turned **ON** in your Zoom Web Portal settings:

 ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/1/3/13f37a58f1c01db77c1e564f3f53106bc954b767.png)

Thanks,  
Tommy

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<div class="post-metadata">

**Author:** ![namrata](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/namrata/32/9533_2.png) [@namrata](https://devforum.zoom.us/u/namrata)\
**Post date:** [January 8, 2021, 4:38am UTC](https://devforum.zoom.us/t/web-sdk-facing-issue-with-allow-attendee-to-chat-with-host-only-setting/33435/19 "2021-01-08T04:38:04Z")

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Thanks for update, yes we are upgrading to 1.8.5 today. As we discussed earlier the private chat between host and participant is working fine in mobile app and the setting you shared is off at our end. Same should work in web. We cannot enable this setting, this will allow participant to participant chat and we only want host and participant chat.

What is the reason that app has no issue when this setting is off and for web you are asking to enable it.

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<div class="post-metadata">

**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [January 8, 2021, 5:46pm UTC](https://devforum.zoom.us/t/web-sdk-facing-issue-with-allow-attendee-to-chat-with-host-only-setting/33435/20 "2021-01-08T17:46:42Z")

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Hey @namrata ,

Please let us know if you still see the issue on 1.8.5. 🙂

> [@namrata](#):
>
> What is the reason that app has no issue when this setting is off and for web you are asking to enable it.

That setting allows a chat user to message the host directly / privately if that is what you are looking for.

Thanks,  
Tommy

[Next page](https://devforum.zoom.us/t/web-sdk-facing-issue-with-allow-attendee-to-chat-with-host-only-setting/33435.md?page=2)