# Web SDK "joining fail" **URL:** \ **Category:** Web\ **Created:** [January 14, 2020, 7:59am UTC](https://devforum.zoom.us/t/web-sdk-joining-fail/7495 "2020-01-14T07:59:16Z")\ **Posts on this page:** 20\ **Page:** 2
**Author:** ![anuresh](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/anuresh/32/1681_2.png) [@anuresh](https://devforum.zoom.us/u/anuresh)\ **Post date:** [April 1, 2020, 2:37pm UTC](https://devforum.zoom.us/t/web-sdk-joining-fail/7495/21 "2020-04-01T14:37:57Z")
i m getting same error with role 1 its working fine but with role 0 it giving same error as @nanakofiofori ---
**Author:** ![anuresh](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/anuresh/32/1681_2.png) [@anuresh](https://devforum.zoom.us/u/anuresh)\ **Post date:** [April 1, 2020, 2:38pm UTC](https://devforum.zoom.us/t/web-sdk-joining-fail/7495/22 "2020-04-01T14:38:34Z")
@tommy can you help me with that ---
**Author:** ![nanakofiofori](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/nanakofiofori/32/4241_2.png) [@nanakofiofori](https://devforum.zoom.us/u/nanakofiofori)\ **Post date:** [April 1, 2020, 3:29pm UTC](https://devforum.zoom.us/t/web-sdk-joining-fail/7495/23 "2020-04-01T15:29:25Z")
After following all the instructions you need to follow. make sure your input field for “Enter Name” does not come with a whitespace. i realize with mine that was what was causing the error. ---
**Author:** ![anuresh](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/anuresh/32/1681_2.png) [@anuresh](https://devforum.zoom.us/u/anuresh)\ **Post date:** [April 1, 2020, 3:34pm UTC](https://devforum.zoom.us/t/web-sdk-joining-fail/7495/24 "2020-04-01T15:34:05Z")
var meetConfig = { apiKey: API\_KEY, apiSecret: API\_SECRET, meetingNumber: ‘’, userName: ‘av’, passWord: “”, leaveUrl: “[https://zoom.us](https://zoom.us)”, role: 0, }; i m just using hard coded …so i do not think its should cause the error @nanakofiofori ---
**Author:** ![michael\_p.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/michael_p.zoom/32/18105_2.png) [@michael\_p.zoom](https://devforum.zoom.us/u/michael_p.zoom)\ **Post date:** [April 1, 2020, 3:43pm UTC](https://devforum.zoom.us/t/web-sdk-joining-fail/7495/25 "2020-04-01T15:43:48Z")
Hi @sagar Can you post your ZoomMtg.join function (you can mark out your meeting number & signature). ---
**Author:** ![michael\_p.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/michael_p.zoom/32/18105_2.png) [@michael\_p.zoom](https://devforum.zoom.us/u/michael_p.zoom)\ **Post date:** [April 1, 2020, 3:56pm UTC](https://devforum.zoom.us/t/web-sdk-joining-fail/7495/26 "2020-04-01T15:56:33Z")
Hi @anuresh, Is this for a meeting or webinar? For Webinars, you can only join as an attendee with role 0. We are working on new features to join a webinar as a host in an upcoming release[1]. 1- [https://marketplace.zoom.us/docs/guides/getting-started/stay-up-to-date/upcoming-changes/web-sdk](https://marketplace.zoom.us/docs/guides/getting-started/stay-up-to-date/upcoming-changes/web-sdk) ---
**Author:** ![anuresh](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/anuresh/32/1681_2.png) [@anuresh](https://devforum.zoom.us/u/anuresh)\ **Post date:** [April 1, 2020, 3:59pm UTC](https://devforum.zoom.us/t/web-sdk-joining-fail/7495/27 "2020-04-01T15:59:38Z")
@michael_p.zoom its for meeting … with role 1 its working fine but with 0 i m getting error ---
**Author:** ![anuresh](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/anuresh/32/1681_2.png) [@anuresh](https://devforum.zoom.us/u/anuresh)\ **Post date:** [April 1, 2020, 4:09pm UTC](https://devforum.zoom.us/t/web-sdk-joining-fail/7495/28 "2020-04-01T16:09:13Z")
@michael_p.zoom i was also getting error with 0 in you given sample app with CDN > **[zoom/sample-app-web](https://github.com/zoom/sample-app-web)** > > Zoom Web SDK Sample App. Contribute to zoom/sample-app-web development by creating an account on GitHub. ---
**Author:** ![sagar](https://avatars.discourse-cdn.com/v4/letter/s/6de8d8/32.png) [@sagar](https://devforum.zoom.us/u/sagar)\ **Post date:** [April 1, 2020, 4:34pm UTC](https://devforum.zoom.us/t/web-sdk-joining-fail/7495/29 "2020-04-01T16:34:30Z")
ZoomMtg.join({ signature: response, meetingNumber: meetConfig.meetingNumber, userName: meetConfig.userName, userEmail: meetConfig.userEmail, apiKey: meetConfig.apiKey, success: (success) =\> { console.log(success) }, error: (error) =\> { console.log(error) alert(error) } }) ---
**Author:** ![sumanta4tech](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/sumanta4tech/32/3245_2.png) [@sumanta4tech](https://devforum.zoom.us/u/sumanta4tech)\ **Post date:** [April 1, 2020, 5:48pm UTC](https://devforum.zoom.us/t/web-sdk-joining-fail/7495/30 "2020-04-01T17:48:21Z")
Need urgent help - ([Joining fail when system time is few seconds unsynced with internet time in web sdk but works fine from windows app](https://devforum.zoom.us/t/joining-fail-when-system-time-is-few-seconds-unsynced-with-internet-time-in-web-sdk-but-works-fine-from-windows-app/10504)) Joining fails when system time is not synced with internet time. We have checked in local and also at heroku. Actually some of our client machine’s system time have few seconds unsynced with internet time and they are facing this joining failure for a long time. But meetings can be joined from Windows app in this scenario. I can face it too if I change my system time from the synced time I too face same issue. **Few Details** We are using your latest code at github[sample-app-web-master] in our nodejs application. We have PRO account. We have tried updating version from 1.7.0 to 1.7.2 also. You can get our latest created signature and a meeting id from the attached image. **Currently Stucked at** We also tried to use signature from your latest code at github[websdk-sample-signature-node.js] and use the signature from it to join meeting from our app and this time it fails even when our system time is in sync with world time. You can see our latest generated signature and meeting id(after ‘mid:’) in the image attached(under resp) . You can see the ,signature we have created using your sample app using crypto recently, tested from local and also from heroku([https://converbiz-zoom-signature.herokuapp.com/](https://converbiz-zoom-signature.herokuapp.com/)). Please tell us if any more information is needed. We are stuck and tried from quite a while now. Please guide & suggest us as soon as possible. . **Screenshots** ![image_2020_04_01T15_23_34_839Z](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/7/7dda0e5487e10596d2b65aec8491e723d96545a2.png) ---
**Author:** ![michael\_p.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/michael_p.zoom/32/18105_2.png) [@michael\_p.zoom](https://devforum.zoom.us/u/michael_p.zoom)\ **Post date:** [April 1, 2020, 8:52pm UTC](https://devforum.zoom.us/t/web-sdk-joining-fail/7495/31 "2020-04-01T20:52:03Z")
> [@anuresh](#): > > 7619961231 Looks like this meeting does not exist. Is this meeting shown within the web portal or are you able to see this meeting ID when you call our Get meeting API[1]? 1 - [https://marketplace.zoom.us/docs/api-reference/zoom-api/meetings/meeting](https://marketplace.zoom.us/docs/api-reference/zoom-api/meetings/meeting) Thanks ---
**Author:** ![michael\_p.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/michael_p.zoom/32/18105_2.png) [@michael\_p.zoom](https://devforum.zoom.us/u/michael_p.zoom)\ **Post date:** [April 1, 2020, 8:52pm UTC](https://devforum.zoom.us/t/web-sdk-joining-fail/7495/32 "2020-04-01T20:52:44Z")
Can you share your meeting ID? ---
**Author:** ![anuresh](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/anuresh/32/1681_2.png) [@anuresh](https://devforum.zoom.us/u/anuresh)\ **Post date:** [April 2, 2020, 5:49am UTC](https://devforum.zoom.us/t/web-sdk-joining-fail/7495/33 "2020-04-02T05:49:46Z")
@michael_p.zoom my actual meeting id for this i m trting to connect ---
**Author:** ![anuresh](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/anuresh/32/1681_2.png) [@anuresh](https://devforum.zoom.us/u/anuresh)\ **Post date:** [April 2, 2020, 5:54am UTC](https://devforum.zoom.us/t/web-sdk-joining-fail/7495/34 "2020-04-02T05:54:07Z")
@michael_p.zoom and this id api key and secret using in development ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [April 2, 2020, 6:00am UTC](https://devforum.zoom.us/t/web-sdk-joining-fail/7495/35 "2020-04-02T06:00:51Z")
Hey @anuresh, Do you have any security settings enabled like registration or authenticated domains only? Currently the Web SDK only supports meeting password. Thanks, Tommy ---
**Author:** ![anuresh](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/anuresh/32/1681_2.png) [@anuresh](https://devforum.zoom.us/u/anuresh)\ **Post date:** [April 2, 2020, 6:39am UTC](https://devforum.zoom.us/t/web-sdk-joining-fail/7495/36 "2020-04-02T06:39:27Z")
@tommy where i can get security setting like you are telling? i m not seeing any setting like this in profile setting section ---
**Author:** ![sagar](https://avatars.discourse-cdn.com/v4/letter/s/6de8d8/32.png) [@sagar](https://devforum.zoom.us/u/sagar)\ **Post date:** [April 2, 2020, 5:09pm UTC](https://devforum.zoom.us/t/web-sdk-joining-fail/7495/37 "2020-04-02T17:09:12Z")
Here is the webinar/meeting ID - ---
**Author:** ![michael\_p.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/michael_p.zoom/32/18105_2.png) [@michael\_p.zoom](https://devforum.zoom.us/u/michael_p.zoom)\ **Post date:** [April 2, 2020, 10:28pm UTC](https://devforum.zoom.us/t/web-sdk-joining-fail/7495/38 "2020-04-02T22:28:25Z")
@sagar @anuresh Can you DM me your developer email used to for marketplace, your meeting ID, and the index.js file? ---
**Author:** ![minhdqtt](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/minhdqtt/32/4800_2.png) [@minhdqtt](https://devforum.zoom.us/u/minhdqtt)\ **Post date:** [April 3, 2020, 4:26am UTC](https://devforum.zoom.us/t/web-sdk-joining-fail/7495/39 "2020-04-03T04:26:11Z")
@tommy: I cannot find the setting related to registration or authenticated domains Where can I find it? ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [April 3, 2020, 11:53pm UTC](https://devforum.zoom.us/t/web-sdk-joining-fail/7495/40 "2020-04-03T23:53:51Z")
Hey @minhdqtt, Please see the following Web SDK update if you have not already: We are working to get the [Zoom Web Client](https://support.zoom.us/hc/en-us/articles/214629443-Zoom-web-client) and [Zoom Web SDK](https://marketplace.zoom.us/docs/sdk/native-sdks/web) back online. Please keep up with our status page for detailed updates: [status.zoom.us](http://status.zoom.us/) > [@Developer impacting changes during COVID-19](https://devforum.zoom.us/t/developer-impacting-changes-during-covid-19/8930): > > [Developer impacting changes during COVID-19](https://devforum.zoom.us/t/developer-impacting-changes-during-covid-19/8930)Zoom Developer Documentation Survey Please take a few minutes to fill out the [Zoom Developer Docs survey](https://forms.gle/mHCNSZuWfsNDcyMc8) and let us know how we can assist you better with our docs. Your input will be invaluable in improving our documentation. Delayed responses by Zoom staff on developer forum due to volume of posts. Expect a reply in 24 hours on weekdays. What does this mean? During these tough times, we are seeing a massive increase in demand for our services. To … * * * The best workaround is to use the Zoom Desktop / Mobile app. Just include the Zoom meeting join url (`https://zoom.us/j/meetingID`) on your site rather than showing the websdk / iframe. Clicking on the join url will open the Zoom meeting in the Zoom app. Apologies for the inconvenience, Tommy [Previous page](https://devforum.zoom.us/t/web-sdk-joining-fail/7495.md?page=1) [Next page](https://devforum.zoom.us/t/web-sdk-joining-fail/7495.md?page=3)