# Web SDK "joining fail"

**URL:** <https://devforum.zoom.us/t/web-sdk-joining-fail/7495>\
**Category:** Web\
**Created:** [January 14, 2020, 7:59am UTC](https://devforum.zoom.us/t/web-sdk-joining-fail/7495 "2020-01-14T07:59:16Z")\
**Posts on this page:** 20\
**Page:** 3

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**Author:** ![minhdqtt](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/minhdqtt/32/4800_2.png) [@minhdqtt](https://devforum.zoom.us/u/minhdqtt)\
**Post date:** [April 4, 2020, 2:29am UTC](https://devforum.zoom.us/t/web-sdk-joining-fail/7495/41 "2020-04-04T02:29:40Z")

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Thanks for your information. Hope the zoom web back soon.

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**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [April 6, 2020, 3:49pm UTC](https://devforum.zoom.us/t/web-sdk-joining-fail/7495/42 "2020-04-06T15:49:07Z")

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Happy to help, stay updated here:

> [@Developer impacting changes during COVID-19](https://devforum.zoom.us/t/developer-impacting-changes-during-covid-19/8930):
>
> [Developer impacting changes during COVID-19](https://devforum.zoom.us/t/developer-impacting-changes-during-covid-19/8930)Zoom Developer Documentation Survey Please take a few minutes to fill out the [Zoom Developer Docs survey](https://forms.gle/mHCNSZuWfsNDcyMc8) and let us know how we can assist you better with our docs. Your input will be invaluable in improving our documentation. Delayed responses by Zoom staff on developer forum due to volume of posts. Expect a reply in 24 hours on weekdays. What does this mean? During these tough times, we are seeing a massive increase in demand for our services. To …

Thanks,  
Tommy

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**Author:** ![singhnikesh459](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/singhnikesh459/32/5720_2.png) [@singhnikesh459](https://devforum.zoom.us/u/singhnikesh459)\
**Post date:** [April 10, 2020, 9:17am UTC](https://devforum.zoom.us/t/web-sdk-joining-fail/7495/43 "2020-04-10T09:17:40Z")

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![z00missue](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/c/cdb59889d68e0aa06befc0bc3ee1b8b6492dbde8.png)

@tommy: can you help me over this, i am using real meeting id also.

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**Author:** ![michael\_p.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/michael_p.zoom/32/18105_2.png) [@michael\_p.zoom](https://devforum.zoom.us/u/michael_p.zoom)\
**Post date:** [April 10, 2020, 7:34pm UTC](https://devforum.zoom.us/t/web-sdk-joining-fail/7495/44 "2020-04-10T19:34:09Z")

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Hi @singhnikesh459,

Could you DM me your Account Number, Meeting ID, API Key/Secret?

Thanks

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<div class="post-metadata">

**Author:** ![singhnikesh459](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/singhnikesh459/32/5720_2.png) [@singhnikesh459](https://devforum.zoom.us/u/singhnikesh459)\
**Post date:** [April 13, 2020, 9:02am UTC](https://devforum.zoom.us/t/web-sdk-joining-fail/7495/45 "2020-04-13T09:02:26Z")

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Hi

Michael\_Purnell i am using jwt encryption please find other details except accountid below:

Api Key:

Api Secret :

Meeting ID :

4536120945

If you need any thing else kindly ask and help, i don’t know where to find account number because i am using jwt authentication.

Thanks,

Nikesh Sharma

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<div class="post-metadata">

**Author:** ![michael\_p.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/michael_p.zoom/32/18105_2.png) [@michael\_p.zoom](https://devforum.zoom.us/u/michael_p.zoom)\
**Post date:** [April 14, 2020, 6:32am UTC](https://devforum.zoom.us/t/web-sdk-joining-fail/7495/46 "2020-04-14T06:32:03Z")

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@singhnikesh459,

Since this involves sensitive information, can you email us at [developersupport@zoom.us](mailto:developersupport@zoom.us)?

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<div class="post-metadata">

**Author:** ![singhnikesh459](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/singhnikesh459/32/5720_2.png) [@singhnikesh459](https://devforum.zoom.us/u/singhnikesh459)\
**Post date:** [April 14, 2020, 9:11am UTC](https://devforum.zoom.us/t/web-sdk-joining-fail/7495/47 "2020-04-14T09:11:33Z")

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Hi @michael_p.zoom,

i have emailed all asked details on [developersupport@zoom.us](mailto:developersupport@zoom.us),  
please find details and help us to integrate.  
mail sub: Connection Time Out On Meeting Join Issue BY singhnikesh459

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<div class="post-metadata">

**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [April 15, 2020, 6:06am UTC](https://devforum.zoom.us/t/web-sdk-joining-fail/7495/48 "2020-04-15T06:06:06Z")

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Thanks @singhnikesh459,

We will be with you shortly.

-Tommy

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<div class="post-metadata">

**Author:** ![dekel.yaacov](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/dekel.yaacov/32/6165_2.png) [@dekel.yaacov](https://devforum.zoom.us/u/dekel.yaacov)\
**Post date:** [April 15, 2020, 12:50pm UTC](https://devforum.zoom.us/t/web-sdk-joining-fail/7495/49 "2020-04-15T12:50:32Z")

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any updates?  
I’ve read the whole thread and using JWT key.  
still getting same error (also tried all roles)

Thanks  
Dekel

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<div class="post-metadata">

**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [April 16, 2020, 9:25pm UTC](https://devforum.zoom.us/t/web-sdk-joining-fail/7495/50 "2020-04-16T21:25:16Z")

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Hey @dekel.yaacov, you are using a real Zoom meeting id right?

Thanks,  
Tommy

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<div class="post-metadata">

**Author:** ![dj.srivastava23](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/dj.srivastava23/32/6434_2.png) [@dj.srivastava23](https://devforum.zoom.us/u/dj.srivastava23)\
**Post date:** [April 18, 2020, 12:29pm UTC](https://devforum.zoom.us/t/web-sdk-joining-fail/7495/51 "2020-04-18T12:29:05Z")

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I’ve read the whole thread. Using the correct zoom id, jwt stuff(hardcoded) and its still not working.  
Gives the error: ‘joining failed’

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<div class="post-metadata">

**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [April 20, 2020, 5:47pm UTC](https://devforum.zoom.us/t/web-sdk-joining-fail/7495/52 "2020-04-20T17:47:37Z")

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Hey @dj.srivastava23,

Can you please share steps to reproduce the issue, your code, and the signature you are generating to [developersupport@zoom.us](mailto:developersupport@zoom.us) so I can debug?

Thanks,  
Tommy

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<div class="post-metadata">

**Author:** ![bruno](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/bruno/32/151_2.png) [@bruno](https://devforum.zoom.us/u/bruno)\
**Post date:** [April 20, 2020, 6:06pm UTC](https://devforum.zoom.us/t/web-sdk-joining-fail/7495/53 "2020-04-20T18:06:01Z")

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Hi,

I’ve also read the whole thread and am experiencing the ‘Joining failed’ error code: 1 issue.

I was able to successfully initialize the Zoom meeting around the time 1.7.5 was released. Today neither 1.7.5 nor 1.7.6 works for me.

I get the signature and then initialize the Zoom WebSDK, then I try to join using the below code:

```
ZoomMtg.join({
      userEmail: 'user@xxx.com',
      meetingNumber: meetingJoinData.meetingNumber,
      userName: meetingJoinData.userName,
      signature: meetingJoinData.signature,
      passWord: meetingJoinData.passWord || '',
      apiKey: ZoomService.API_KEY,
      success: resolve,
      error: reject
    })
```

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<div class="post-metadata">

**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [April 21, 2020, 10:01am UTC](https://devforum.zoom.us/t/web-sdk-joining-fail/7495/54 "2020-04-21T10:01:57Z")

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Hey @bruno,

Can you private message me the signature so I can debug?

Thanks,  
Tommy

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<div class="post-metadata">

**Author:** ![bruno](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/bruno/32/151_2.png) [@bruno](https://devforum.zoom.us/u/bruno)\
**Post date:** [April 21, 2020, 3:19pm UTC](https://devforum.zoom.us/t/web-sdk-joining-fail/7495/55 "2020-04-21T15:19:33Z")

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Hi,

Today it started working properly without any changes on our side, so it appears that this issue got solved.

Thanks!

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<div class="post-metadata">

**Author:** ![michael\_p.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/michael_p.zoom/32/18105_2.png) [@michael\_p.zoom](https://devforum.zoom.us/u/michael_p.zoom)\
**Post date:** [April 21, 2020, 5:32pm UTC](https://devforum.zoom.us/t/web-sdk-joining-fail/7495/57 "2020-04-21T17:32:21Z")

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Hi All,

We are implementing a fix for this bug, your issues should be resolved by tomorrow morning.

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<div class="post-metadata">

**Author:** ![michael\_p.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/michael_p.zoom/32/18105_2.png) [@michael\_p.zoom](https://devforum.zoom.us/u/michael_p.zoom)\
**Post date:** [April 28, 2020, 8:35pm UTC](https://devforum.zoom.us/t/web-sdk-joining-fail/7495/60 "2020-04-28T20:35:57Z")

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Hi All,

If you’re experiencing request timeout issues and have a Basic/Free account, the workaround would be to upgrade your account to a Pro account to resolve the issue.

Let us know if this works for you.

Thanks

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<div class="post-metadata">

**Author:** ![gabrielsmelo.dev](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/gabrielsmelo.dev/32/9438_2.png) [@gabrielsmelo.dev](https://devforum.zoom.us/u/gabrielsmelo.dev)\
**Post date:** [May 28, 2020, 10:21pm UTC](https://devforum.zoom.us/t/web-sdk-joining-fail/7495/61 "2020-05-28T22:21:15Z")

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Hi Guys. Just to let you know…

I was having these Joining Fail issues, and it was just because I was generating the signature incorrectly.  
Being more specific, I was passing the “role” as a “0” (string) and not 0 (number).

I hope it helps someone!  
Cheers

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<div class="post-metadata">

**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [June 3, 2020, 5:00pm UTC](https://devforum.zoom.us/t/web-sdk-joining-fail/7495/62 "2020-06-03T17:00:58Z")

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Hey @gabrielsmelo.dev,

Thanks for sharing your solution! 🙂

Have a great day!

-Tommy

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<div class="post-metadata">

**Author:** ![asantech555](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/asantech555/32/9534_2.png) [@asantech555](https://devforum.zoom.us/u/asantech555)\
**Post date:** [June 3, 2020, 5:07pm UTC](https://devforum.zoom.us/t/web-sdk-joining-fail/7495/63 "2020-06-03T17:07:21Z")

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@tommy please reply to this topic

> [@Your-connection-has-timed-out-and-you-cannot-join-the-meeting in Pro Account](https://devforum.zoom.us/t/your-connection-has-timed-out-and-you-cannot-join-the-meeting-in-pro-account/20144):
>
> Description I was trying to use zoom in my create-react-app but in my app when i try to start app using npm start the npm stop and give me these errors. I also upgraded the account Error Starting the development server… \<— Last few GCs —\> [3892:000002704C32A5E0] 68019 ms: Mark-sweep 1371.4 (1425.8) -\> 1370.8 (1425.8) MB, 2693.3 / 0.0 ms (average mu = 0.090, current mu = 0.005) allocation failure scavenge might not succeed [3892:000002704C32A5E0] 70882 ms: Mark-sweep 1371.7 (1425.8) …

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