# Web SDK "joining fail" **URL:** \ **Category:** Web\ **Created:** [January 14, 2020, 7:59am UTC](https://devforum.zoom.us/t/web-sdk-joining-fail/7495 "2020-01-14T07:59:16Z")\ **Posts on this page:** 10\ **Page:** 4
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [June 8, 2020, 10:38pm UTC](https://devforum.zoom.us/t/web-sdk-joining-fail/7495/64 "2020-06-08T22:38:38Z")
Hey @asantech555, Please do not double post. We will get to your issue as soon as we can. Thanks, Tommy ---
**Author:** ![rahul4](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/rahul4/32/7332_2.png) [@rahul4](https://devforum.zoom.us/u/rahul4)\ **Post date:** [June 12, 2020, 5:02am UTC](https://devforum.zoom.us/t/web-sdk-joining-fail/7495/65 "2020-06-12T05:02:21Z")
@tommy Getting joining fails by timeout error. I am using 1.7.8 zoom web SDK and using CDN web SDK. Please help. It’s affecting our customer. Attached screenshot. ![Screenshot 2020-06-09 at 11.04.24 AM](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/1/1b69b01b55a19280840d5773506dace41acd9f85.png) ![Screenshot 2020-06-08 at 9.07.06 AM](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/8/8e0ae343b44fc7ec3ed0f7ea64af8bceb333dbb5.png) ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [June 16, 2020, 5:44pm UTC](https://devforum.zoom.us/t/web-sdk-joining-fail/7495/66 "2020-06-16T17:44:26Z")
Hey @rahul4, Please do not double post. I have replied to you here: > [@Your connection has timed out and you cannot join the meeting. Verify your network connectivity and try again: JSONcallback issue](https://devforum.zoom.us/t/your-connection-has-timed-out-and-you-cannot-join-the-meeting-verify-your-network-connectivity-and-try-again-jsoncallback-issue/21043): > > Hi @tommy I am using 1.7.8 web SDK and using a licensed account. I am using CDN for SDK. A lot of our clients are getting the timeout issues . After inspecting, the error is Please help. This is affecting our business. Thanks, Tommy ---
**Author:** ![vikas.pulluri](https://avatars.discourse-cdn.com/v4/letter/v/b5ac83/32.png) [@vikas.pulluri](https://devforum.zoom.us/u/vikas.pulluri)\ **Post date:** [June 23, 2020, 9:01am UTC](https://devforum.zoom.us/t/web-sdk-joining-fail/7495/67 "2020-06-23T09:01:08Z")
Hi @tommy, We are also facing the same issue. We were able to join the meeting as host (role=1). But when we try to join the same session with attendee (role=0), we are facing the issue. We have verified the suggestions given in this thread (no whitespaces allowed in the username, role should be integer 0 while generating signature). Meeting ID: \*\*\*\*\*\*\*\*\*\*\* ![Screenshot 2020-06-23 at 2.25.57 PM](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/9/980f1a3831c64d99e332bbea145a0cbc080b5b35.png) ![Screenshot 2020-06-23 at 2.26.19 PM](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/a/adddf6c7f580acf74937994713eeabb293e02aeb.png) Thanks, Vikas \*This post has been edited to remove any meeting / webinar IDs ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [June 24, 2020, 9:18pm UTC](https://devforum.zoom.us/t/web-sdk-joining-fail/7495/68 "2020-06-24T21:18:28Z")
Hey @vikas.pulluri, Make sure your meeting does not require registration. Currently registration is not supported on the Web SDK. Thanks, Tommy ---
**Author:** ![shubhendru.raj](https://avatars.discourse-cdn.com/v4/letter/s/6a8cbe/32.png) [@shubhendru.raj](https://devforum.zoom.us/u/shubhendru.raj)\ **Post date:** [July 7, 2020, 3:55pm UTC](https://devforum.zoom.us/t/web-sdk-joining-fail/7495/70 "2020-07-07T15:55:16Z")
Hi, I am using the JWT app API key and secret in my index.js file and also using the meeting ID of a started meeting, still on joining the meeting with the sample web sdk app, getting “Fail to join the meeting.” message. Can someone guide as to what I am missing? ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [July 8, 2020, 7:01pm UTC](https://devforum.zoom.us/t/web-sdk-joining-fail/7495/71 "2020-07-08T19:01:58Z")
Hey @shubhendru.raj, Can you please create a new topic and fill out the post template so we can have enough information to debug? Thanks, Tommy ---
**Author:** ![actioport](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/actioport/32/19133_2.png) [@actioport](https://devforum.zoom.us/u/actioport)\ **Post date:** [November 22, 2020, 3:27pm UTC](https://devforum.zoom.us/t/web-sdk-joining-fail/7495/72 "2020-11-22T15:27:33Z")
I encountered the same issue just now. I have a master account of zoom which I subscribed the Pro & Webinar plan. I also have sub account. I created JWT app and get the api key with my master account. Then I created sub account and give admin access to sub account. I login by sub account and create the webinar and start it. After that, this “joining fail” issue appears. But after I use the master account ,and create another webinar, and tried. That worked properly. I think we must always use one single account that has subscription as admin, generate the api key, and create the webinar. ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [November 24, 2020, 12:35am UTC](https://devforum.zoom.us/t/web-sdk-joining-fail/7495/73 "2020-11-24T00:35:43Z")
Hey @actioport, I am happy to look into this further for you if you provide me a [Web SDK signature](https://marketplace.zoom.us/docs/sdk/native-sdks/web/build/signature) to [developersupport@zoom.us](mailto:developersupport@zoom.us) for a test meeting. 🙂 Thanks, Tommy ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [March 17, 2021, 5:56pm UTC](https://devforum.zoom.us/t/web-sdk-joining-fail/7495/74 "2021-03-17T17:56:19Z")
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