# Web SDK times out on Webinars

**URL:** <https://devforum.zoom.us/t/web-sdk-times-out-on-webinars/49210>\
**Category:** Web\
**Created:** [April 29, 2021, 5:56pm UTC](https://devforum.zoom.us/t/web-sdk-times-out-on-webinars/49210 "2021-04-29T17:56:02Z")\
**Posts on this page:** 10\
**Page:** 1

<div class="post-metadata">

**Author:** ![bferster](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/bferster/32/16820_2.png) [@bferster](https://devforum.zoom.us/u/bferster)\
**Post date:** [April 29, 2021, 5:56pm UTC](https://devforum.zoom.us/t/web-sdk-times-out-on-webinars/49210/1 "2021-04-29T17:56:03Z")

</div>

I’m getting a time-out error when I try to access a webinar using an iFrame. That same link as a meeting works just fine.

```
<script src="https://source.zoom.us/zoom-meeting-1.9.1.min.js"></script>

    var v=window.location.search.substring(1).split("&");
    let meetingNumber=v[0];
    let meetingPW=v[1] ? v[1].substr(4) : ""; 
    ZoomMtg.preLoadWasm();
    ZoomMtg.prepareJssdk();
    ZoomMtg.generateSignature({
        meetingNumber: meetingNumber,
        isSupportAV: true,
        apiKey: API_KEY,
        apiSecret: v[2],
        role:0,
        success(res) { Join(res.result); },
        });

    function Join(signature)
    {
        ZoomMtg.init({
            disableInvite: true,
            leaveUrl:"x",
            success: function () {
                ZoomMtg.join({
                    meetingNumber: meetingNumber, passWord: meetingPW,
                    userName:v[3], userEmail: "",
                    signature: signature, apiKey: API_KEY,
            }
```

---

<div class="post-metadata">

**Author:** ![karlton](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/karlton/32/26568_2.png) [@karlton](https://devforum.zoom.us/u/karlton)\
**Post date:** [April 29, 2021, 9:08pm UTC](https://devforum.zoom.us/t/web-sdk-times-out-on-webinars/49210/2 "2021-04-29T21:08:19Z")

</div>

yep getting this too

---

<div class="post-metadata">

**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [April 29, 2021, 9:09pm UTC](https://devforum.zoom.us/t/web-sdk-times-out-on-webinars/49210/3 "2021-04-29T21:09:44Z")

</div>

Hey @karlton , @bferster ,

Please share additional details like screenshots, the error message, and steps to reproduce the issue. 🙂

Thanks,  
Tommy

---

<div class="post-metadata">

**Author:** ![bferster](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/bferster/32/16820_2.png) [@bferster](https://devforum.zoom.us/u/bferster)\
**Post date:** [April 29, 2021, 9:51pm UTC](https://devforum.zoom.us/t/web-sdk-times-out-on-webinars/49210/4 "2021-04-29T21:51:48Z")

</div>

Sorry, but I don’t access to a webinar account now. They went with standard meetings

---

<div class="post-metadata">

**Author:** ![bferster](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/bferster/32/16820_2.png) [@bferster](https://devforum.zoom.us/u/bferster)\
**Post date:** [April 30, 2021, 12:22pm UTC](https://devforum.zoom.us/t/web-sdk-times-out-on-webinars/49210/5 "2021-04-30T12:22:39Z")

</div>

here’s the dialog that pops up  
 ![Capture](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/5/7/572430fa21492cec09530bd43fda0945282a5b34.jpeg)

---

<div class="post-metadata">

**Author:** ![karlton](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/karlton/32/26568_2.png) [@karlton](https://devforum.zoom.us/u/karlton)\
**Post date:** [April 30, 2021, 4:45pm UTC](https://devforum.zoom.us/t/web-sdk-times-out-on-webinars/49210/6 "2021-04-30T16:45:28Z")

</div>

As for the issue I had yesterday, there was a request from the zoom web SDK’s `join` method, and the response that came back, part of the JSON was:  
errorMessage: “password lenght \> 32”

yes, misspelling and everything. We hadn’t changed any code, that was a message being returned from Zoom’s server. I monitored it locally and a couple minutes after 3pm EST yesterday the issue was resolved. I am guessing Zoom pushed some updates that affected things on their side. So far our experience hasn’t been the same as yesterday either – right now I am testing with lots of lag, and am still debugging if it’s on my side or zooms. But yes, separate issue.

---

<div class="post-metadata">

**Author:** ![MaxM](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/maxm/32/42303_2.png) [@MaxM](https://devforum.zoom.us/u/MaxM)\
**Post date:** [April 30, 2021, 9:34pm UTC](https://devforum.zoom.us/t/web-sdk-times-out-on-webinars/49210/7 "2021-04-30T21:34:35Z")

</div>

Hey @karlton,

Thank you for providing more information. Just to clarify, aside from the lag you’re tracking, the timeout issues seem to be resolved, is that correct?

When it comes to the issues with lag, please submit a new forum topic if you determine that the issues could be with the Zoom platform.

@bferster are you still seeing timeout errors?

Thanks,  
Max

---

<div class="post-metadata">

**Author:** ![bferster](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/bferster/32/16820_2.png) [@bferster](https://devforum.zoom.us/u/bferster)\
**Post date:** [April 30, 2021, 10:08pm UTC](https://devforum.zoom.us/t/web-sdk-times-out-on-webinars/49210/8 "2021-04-30T22:08:49Z")

</div>

My client went to meetings instead of webinar so I don’t know. Sorry.

---

<div class="post-metadata">

**Author:** ![MaxM](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/maxm/32/42303_2.png) [@MaxM](https://devforum.zoom.us/u/MaxM)\
**Post date:** [April 30, 2021, 11:23pm UTC](https://devforum.zoom.us/t/web-sdk-times-out-on-webinars/49210/9 "2021-04-30T23:23:42Z")

</div>

Not to worry @bferster, I appreciate the update.

@karlton Please let us know ASAP if you encounter this issue in the future.

Max

---

<div class="post-metadata">

**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [May 31, 2021, 9:24am UTC](https://devforum.zoom.us/t/web-sdk-times-out-on-webinars/49210/10 "2021-05-31T09:24:43Z")

</div>

Closed on May 31, 2021, 9:24am UTC

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.