# Web SDK users cannot chat

**URL:** <https://devforum.zoom.us/t/web-sdk-users-cannot-chat/42707>\
**Category:** Web\
**Created:** [February 6, 2021, 7:16pm UTC](https://devforum.zoom.us/t/web-sdk-users-cannot-chat/42707 "2021-02-06T19:16:57Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![thericetrader](https://avatars.discourse-cdn.com/v4/letter/t/91b2a8/32.png) [@thericetrader](https://devforum.zoom.us/u/thericetrader)\
**Post date:** [February 6, 2021, 7:16pm UTC](https://devforum.zoom.us/t/web-sdk-users-cannot-chat/42707/1 "2021-02-06T19:16:58Z")

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**Description**  
I have successfully set up a zoom SDK “app” hosted on a website hosted locally. However users are unable to send chat messages (they can type them but hitting enter has no effect) and they cannot receive messages posted by the host using the Zoom binary.

**Error**  
Web user:

1. clicks “Chat” button at bottom of the window.
2. Chat window appears.
3. User types message.
4. User hits “enter” and nothing happens.

Host (in running binary)

1. Clicks “Chat”
2. Chat window appears.
3. Host types message.
4. Host hits “enter” and message appears in host chat window.
5. Message does not appear in web user’s chat window.

**Which version?**  
For the webSDK:  
ZoomMtg.setZoomJSLib(‘[https://dmogdx0jrul3u.cloudfront.net/1.9.0/lib](https://dmogdx0jrul3u.cloudfront.net/1.9.0/lib)’, ‘/av’);  
For the zoom Binary:  
rpm -qa | grep -i zoom  
zoom-5.3.465578.0920-1.x86\_64

**To Reproduce(If applicable)**  
Steps to reproduce the behavior:  
See above.

**Screenshots**  
If applicable, add screenshots to help explain your problem.

**Device (please complete the following information):**

- Device: Dell Precision M3800
- OS: Fedora Core
- Version: 32
- Browser: any of these have the same issue:  
firefox-85.0-7.fc32.x86\_64  
chromium-88.0.4324.96-1.fc32.x86\_64  
google-chrome-unstable-90.0.4400.8-1.x86\_64

**Additional context**  
Add any other context about the problem here.

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**Author:** ![MaxM](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/maxm/32/42303_2.png) [@MaxM](https://devforum.zoom.us/u/MaxM)\
**Post date:** [February 8, 2021, 8:09pm UTC](https://devforum.zoom.us/t/web-sdk-users-cannot-chat/42707/2 "2021-02-08T20:09:22Z")

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Hey @thericetrader,

Thank you for reaching out to the Zoom Developer Forum. Looking at the package name, `zoom-5.3.465578.0920-1.x86_64` it looks like that package might be a little out of date. I would try [updating the zoom client](https://support.zoom.us/hc/en-us/articles/201362233-Upgrade-update-to-the-latest-version).

If that doesn’t work, can you send the client version that you see when clicking your profile picture and then going to `Help > About Zoom`?

Thanks,  
Max

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**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [March 11, 2021, 6:10am UTC](https://devforum.zoom.us/t/web-sdk-users-cannot-chat/42707/3 "2021-03-11T06:10:21Z")

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Closed on March 11, 2021, 6:10am UTC

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