# Web Video Stream failed after rejoin from mobile

**URL:** <https://devforum.zoom.us/t/web-video-stream-failed-after-rejoin-from-mobile/73391>\
**Category:** Video SDK\
**Created:** [August 2, 2022, 7:38am UTC](https://devforum.zoom.us/t/web-video-stream-failed-after-rejoin-from-mobile/73391 "2022-08-02T07:38:05Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![yohakim.samponu](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/yohakim.samponu/32/40003_2.png) [@yohakim.samponu](https://devforum.zoom.us/u/yohakim.samponu)\
**Post date:** [August 2, 2022, 7:38am UTC](https://devforum.zoom.us/t/web-video-stream-failed-after-rejoin-from-mobile/73391/1 "2022-08-02T07:38:05Z")

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### Format Your New Topic as Follows:

**Video SDK Type and Version**  
Video SDK 1.3.0 and 1.3.3

**Description**  
Video stream from web are failed if web side not reload after disconnected

**Error?**  
Mobile side can’t receive video stream after connection in the app get force closed.

**Troubleshooting Routes**  
Upgrade sdk from 1.3.0 to 1.3.3

**How To Reproduce**

- **web** receive a teleconsultation using zoom from the **user** using mobile

- teleconsultation run great

- **user** are having internet problem and disconnect (replicate by intentionally force close the app in mobile phone)

- when the **user** rejoins again :  
a. if we were using old sdk (1.3.0) then the **user** app will always force closed (unintentionally)

b. if we were using upgraded sdk (1.3.3) then the **user** app will not receive video streaming from the **web**. the **user** app can only receive video streaming from the **web** if in the **web** side reload the page.

This only happens in ios, tested in ios 15.6, screenshots attached.

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**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [August 2, 2022, 4:31pm UTC](https://devforum.zoom.us/t/web-video-stream-failed-after-rejoin-from-mobile/73391/2 "2022-08-02T16:31:40Z")

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Hey @yohakim.samponu , happy to help.

Can you please share steps to reproduce as it relates to the SDK functions?

Also, what browser are you using, and are there any browser console errors?

And lastly is the issue happening on the Web Video SDK or iOS video SDK?

Screenshots would be helpful, thanks!

Thanks,  
Tommy