# webDAV support to pull Help articles

**URL:** <https://devforum.zoom.us/t/webdav-support-to-pull-help-articles/59017>\
**Category:** Feature Requests\
**Created:** [October 18, 2021, 11:23am UTC](https://devforum.zoom.us/t/webdav-support-to-pull-help-articles/59017 "2021-10-18T11:23:58Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![PN\_SN](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/pn_sn/32/19376_2.png) [@PN\_SN](https://devforum.zoom.us/u/PN_SN)\
**Post date:** [October 18, 2021, 11:23am UTC](https://devforum.zoom.us/t/webdav-support-to-pull-help-articles/59017/1 "2021-10-18T11:23:58Z")

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What client wants is to pull in the Zoom Help Center support articles hosted on Zoom server into ServiceNow instance.

Example of Zoom article - [https://support.zoom.us/hc/en-us/articles/4403638230925-Getting-started-with-the-Zoom-for-Chrome-PWA](https://support.zoom.us/hc/en-us/articles/4403638230925-Getting-started-with-the-Zoom-for-Chrome-PWA)

Basically a ServiceNow user should be able to search Zoom articles (publicly available) from within ServiceNow platform and either be able to pull that article or get redirected to the Zoom article hosted on Zoom server.

ServiceNow provides a feature to pull such articles using ‘External Knowledge Source’ functionality in ServiceNow using webDAV protocol. I have done the configuration as per below ServiceNow documentation -

[https://docs.servicenow.com/bundle/rome-servicenow-platform/page/product/knowledge-management/concept/sample-ext-cont-integration.html#sample-ext-cont-integration](https://docs.servicenow.com/bundle/rome-servicenow-platform/page/product/knowledge-management/concept/sample-ext-cont-integration.html#sample-ext-cont-integration)

This doc states that the external source should be WebDAV-compliant. This configuration requires a webDAV URL from the target tenant (Zoom) that allows sharing the public articles with third party clients which in this case is ServiceNow.

Is there a possibility to achieve this.

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<div class="post-metadata">

**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [November 17, 2021, 9:24pm UTC](https://devforum.zoom.us/t/webdav-support-to-pull-help-articles/59017/2 "2021-11-17T21:24:02Z")

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Closed on November 17, 2021, 9:24pm UTC

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