# Webhook app not working properly

**URL:** <https://devforum.zoom.us/t/webhook-app-not-working-properly/89354>\
**Category:** API and Webhooks\
**Tags:** webhooks\
**Created:** [May 31, 2023, 10:28am UTC](https://devforum.zoom.us/t/webhook-app-not-working-properly/89354 "2023-05-31T10:28:17Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![procurement](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/procurement/32/57404_2.png) [@procurement](https://devforum.zoom.us/u/procurement)\
**Post date:** [May 31, 2023, 10:28am UTC](https://devforum.zoom.us/t/webhook-app-not-working-properly/89354/1 "2023-05-31T10:28:17Z")

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We had created a webhook app and we saw that the webhook was not working properly from the app .  
Although webhooks worked properly when added in the S2S app, independent webhook app had issues.

We registered for Meeting started , ended , Webinar startered , ended and all recordings completed . But sometime it was sending of meeting started , sometime ended .  
Like attaching screenshot of a meeting ID : 97060089432  
Started : 5:56 PM IST ( did not receive)  
Ended : 5:57 PM IST ( did not receive)

Recording completed : 5:59 PM IST ( received)

 ![](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/c/6c2c66402678208827dd2a8cef2743af9052d81e.jpeg)  
 ![](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/2/9/29049f6252e2797cafa24e566d1a28f8906ed39b.jpeg)  
Can you update me if there is something that has to be done?

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**Author:** ![ojus.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/ojus.zoom/32/734_2.png) [@ojus.zoom](https://devforum.zoom.us/u/ojus.zoom)\
**Post date:** [May 31, 2023, 8:23pm UTC](https://devforum.zoom.us/t/webhook-app-not-working-properly/89354/2 "2023-05-31T20:23:29Z")

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Hi,

This is something that our support team would have to investigate. Can you please [open a ticket with developer support,](https://zoom.us/zendesk/sso?return_to=https://support.zoom.us/hc/requests/new?ticket_form_id=360000996591) and provide them with the following details:

1] App Client ID:  
2] Webhook endpoint URL  
3] Meeting ID:

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<div class="post-metadata">

**Author:** ![procurement](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/procurement/32/57404_2.png) [@procurement](https://devforum.zoom.us/u/procurement)\
**Post date:** [June 1, 2023, 1:21pm UTC](https://devforum.zoom.us/t/webhook-app-not-working-properly/89354/3 "2023-06-01T13:21:43Z")

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Hello Ojus ,

Thank you for the reply .  
I had already raised the ticket on support and the ticket number is #17350098.  
They requested to raise in forum and marked the ticket as solved . Can you look into it once .

Thank You

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<div class="post-metadata">

**Author:** ![ojus.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/ojus.zoom/32/734_2.png) [@ojus.zoom](https://devforum.zoom.us/u/ojus.zoom)\
**Post date:** [June 7, 2023, 5:50pm UTC](https://devforum.zoom.us/t/webhook-app-not-working-properly/89354/4 "2023-06-07T17:50:35Z")

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Sorry for the delayed response. Here is a new ticket we created for you:  
#17402298

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**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [June 10, 2024, 9:26am UTC](https://devforum.zoom.us/t/webhook-app-not-working-properly/89354/5 "2024-06-10T09:26:36Z")

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Closed on June 10, 2024, 9:26am UTC

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