# Webhook Callee Missed, doesnt including call queues **URL:** \ **Category:** Phone\ **Tags:** webhooks, video-sdk\ **Created:** [September 14, 2023, 11:24pm UTC](https://devforum.zoom.us/t/webhook-callee-missed-doesnt-including-call-queues/95150 "2023-09-14T23:24:26Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![kencds](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/kencds/32/51190_2.png) [@kencds](https://devforum.zoom.us/u/kencds)\ **Post date:** [September 14, 2023, 11:24pm UTC](https://devforum.zoom.us/t/webhook-callee-missed-doesnt-including-call-queues/95150/1 "2023-09-14T23:24:26Z")
Hello Team. I’m building an webhook app that can notify me real time account wise every missed call : including users, auto attendance and call queue I built a test app with event **phone.callee\_missed.** The problem is I can only see **Callee Extension Type = user** and nothing else. So basically, every call queue missed , zoom does not send me anything. How can I fix this? ---
**Author:** ![gianni.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/gianni.zoom/32/32523_2.png) [@gianni.zoom](https://devforum.zoom.us/u/gianni.zoom)\ **Post date:** [September 19, 2023, 8:41pm UTC](https://devforum.zoom.us/t/webhook-callee-missed-doesnt-including-call-queues/95150/2 "2023-09-19T20:41:27Z")
Hi @kencds , Another user reported this as well. > [@Can not receive recording\_completed when using Call Queue and voicemail\_received when using Call Queue, Shared Line](https://devforum.zoom.us/t/can-not-receive-recording-completed-when-using-call-queue-and-voicemail-received-when-using-call-queue-shared-line/94405): > > Format Your New Topic as Follows: API Endpoint(s) and/or Zoom API Event(s) Subscribed webhook events: phone.recording\_completed phone.voicemail\_received Description In our App, I can receive these webhooks which I wrote above when I use my own assigned phone number. But I can not receive when situations below. recording\_completed When using Call Queue, I have never received. voicemail\_received When using Call Queue, Shared Line, I have never received. What I confirmed I have alr… May be a bug. Can you please message me your client id, developer email associated with the app, and call log ids from within the past 7 days so I can escalate the inquiry via our back end services? Thanks! ---
**Author:** ![leon](https://avatars.discourse-cdn.com/v4/letter/l/dc4da7/32.png) [@leon](https://devforum.zoom.us/u/leon)\ **Post date:** [October 25, 2023, 6:36am UTC](https://devforum.zoom.us/t/webhook-callee-missed-doesnt-including-call-queues/95150/4 "2023-10-25T06:36:17Z")
Hello team, I’m also facing the same issue. After some experiments, I found that the **phone.callee\_missed** event is only delivered when there is one member in the call queue or shared line group, but not when there are multiple members. Is this a bug rather than a intended behavior? ---
**Author:** ![gianni.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/gianni.zoom/32/32523_2.png) [@gianni.zoom](https://devforum.zoom.us/u/gianni.zoom)\ **Post date:** [October 25, 2023, 2:14pm UTC](https://devforum.zoom.us/t/webhook-callee-missed-doesnt-including-call-queues/95150/5 "2023-10-25T14:14:55Z")
Hi @leon , I never heard back from the other developer, so I’m not sure. I just messaged you privately for the info and data I’d need to look into this behavior further. ---
**Author:** ![leon](https://avatars.discourse-cdn.com/v4/letter/l/dc4da7/32.png) [@leon](https://devforum.zoom.us/u/leon)\ **Post date:** [October 25, 2023, 3:21pm UTC](https://devforum.zoom.us/t/webhook-callee-missed-doesnt-including-call-queues/95150/6 "2023-10-25T15:21:41Z")
Hi @gianni.zoom Thank you for the reply! I have replied to your DM, please check it. ---
**Author:** ![gianni.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/gianni.zoom/32/32523_2.png) [@gianni.zoom](https://devforum.zoom.us/u/gianni.zoom)\ **Post date:** [November 14, 2023, 3:09am UTC](https://devforum.zoom.us/t/webhook-callee-missed-doesnt-including-call-queues/95150/7 "2023-11-14T03:09:54Z")
Hi @leon @kencds , I have a ticket open looking into this given another developer reported similar behavior (ZSEE-107519). Awaiting further updates. ---
**Author:** ![gianni.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/gianni.zoom/32/32523_2.png) [@gianni.zoom](https://devforum.zoom.us/u/gianni.zoom)\ **Post date:** [December 7, 2023, 8:04pm UTC](https://devforum.zoom.us/t/webhook-callee-missed-doesnt-including-call-queues/95150/8 "2023-12-07T20:04:00Z")
> [@gianni.zoom](#): > > 107519 Hi @leon @kencds , Unfortunately I have been losing steam with receiving updates on this, but I would love to escalate this on your behalf. Please respond to direct messages with updated webhook examples, client id and email for you to receive comms. ---
**Author:** ![gianni.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/gianni.zoom/32/32523_2.png) [@gianni.zoom](https://devforum.zoom.us/u/gianni.zoom)\ **Post date:** [December 8, 2023, 5:21pm UTC](https://devforum.zoom.us/t/webhook-callee-missed-doesnt-including-call-queues/95150/9 "2023-12-08T17:21:52Z")
Passed info along to support org to open up another ticket to dive into this further. ---
**Author:** ![gianni.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/gianni.zoom/32/32523_2.png) [@gianni.zoom](https://devforum.zoom.us/u/gianni.zoom)\ **Post date:** [December 19, 2023, 9:01pm UTC](https://devforum.zoom.us/t/webhook-callee-missed-doesnt-including-call-queues/95150/10 "2023-12-19T21:01:59Z")
> [@kencds](#): > > phone.callee\_missed @leon @kencds , it seems this is by design and it does not work for call queues. I am trying to track down if there’s an existing feature request for this (ZOOM-639903) ---
**Author:** ![noriyuki.matsumoto](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/noriyuki.matsumoto/32/55193_2.png) [@noriyuki.matsumoto](https://devforum.zoom.us/u/noriyuki.matsumoto)\ **Post date:** [December 2, 2024, 11:53am UTC](https://devforum.zoom.us/t/webhook-callee-missed-doesnt-including-call-queues/95150/11 "2024-12-02T11:53:05Z")
I’m experiencing the same issue and wondering if there have been any feature updates related to this functionality? ---
**Author:** ![gianni.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/gianni.zoom/32/32523_2.png) [@gianni.zoom](https://devforum.zoom.us/u/gianni.zoom)\ **Post date:** [December 2, 2024, 10:10pm UTC](https://devforum.zoom.us/t/webhook-callee-missed-doesnt-including-call-queues/95150/12 "2024-12-02T22:10:35Z")
Hi @noriyuki.matsumoto , no there hasn’t been an update to implement as a feature quite yet. Sorry!