# Webhook Endpoint Unresponsive **URL:** \ **Category:** API and Webhooks\ **Tags:** webhooks\ **Created:** [September 19, 2023, 7:41am UTC](https://devforum.zoom.us/t/webhook-endpoint-unresponsive/95351 "2023-09-19T07:41:28Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![ray.wong](https://avatars.discourse-cdn.com/v4/letter/r/f17d59/32.png) [@ray.wong](https://devforum.zoom.us/u/ray.wong)\ **Post date:** [September 19, 2023, 7:41am UTC](https://devforum.zoom.us/t/webhook-endpoint-unresponsive/95351/1 "2023-09-19T07:41:28Z")
Hi, I have recently implemented the Server to Server OAuth API as the JWT one has deprecated. There’s a required webhook validation to be implemented as I needed the events to integrate with my application. However, there have been 2 instances (Saturday 9pm) whereby I received an email from Zoom saying that my API endpoint is unresponsive. I checked on my AWS logs and didn’t discover any issues or incoming requests. I went to the Zoom Platform and manually trigger the Validate and it shows the green word Validated. So, I’m wondering why did it said that the endpoint is unresponsive? ---
**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\ **Post date:** [September 20, 2023, 1:00pm UTC](https://devforum.zoom.us/t/webhook-endpoint-unresponsive/95351/2 "2023-09-20T13:00:45Z")
Hi @ray.wong Thanks for reaching out to us and welcome to our community, I am happy to help here! When you received the email saying that your endpoint was unresponsive, were you still getting events in your endpoint? or did it also stop getting events? Here is a link to our Docs about the Webhook URL revalidation > **[Using webhooks](https://developers.zoom.us/docs/api/rest/webhook-reference/#validate-your-webhook-endpoint)** > > The Zoom Developer Platform is an open platform that allows third-party developers to build applications and integrations upon Zoom’s video-first unified communications platform. ---
**Author:** ![ray.wong](https://avatars.discourse-cdn.com/v4/letter/r/f17d59/32.png) [@ray.wong](https://devforum.zoom.us/u/ray.wong)\ **Post date:** [September 20, 2023, 1:12pm UTC](https://devforum.zoom.us/t/webhook-endpoint-unresponsive/95351/3 "2023-09-20T13:12:15Z")
Hi Elisa, I stop getting events for at least 9 hours, before it worked again, without any change on my end. That’s what made me curious what happened. ---
**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\ **Post date:** [September 20, 2023, 1:35pm UTC](https://devforum.zoom.us/t/webhook-endpoint-unresponsive/95351/4 "2023-09-20T13:35:59Z")
Interesting @ray.wong Can you please document this issue if it happens again and save some logs for me and share them with me please? ---
**Author:** ![ray.wong](https://avatars.discourse-cdn.com/v4/letter/r/f17d59/32.png) [@ray.wong](https://devforum.zoom.us/u/ray.wong)\ **Post date:** [September 26, 2023, 1:10pm UTC](https://devforum.zoom.us/t/webhook-endpoint-unresponsive/95351/7 "2023-09-26T13:10:08Z")
It just happened again. I received an email at 9:04pm saying the endpoint is unreachable. I immediately went to my AWS logs and saw there was a request at 9:03pm and there was a valid response sent out. I also went to the Zoom App dashboard and saw the warning there, saying it failed one time. I clicked on the Validate button and it got validated. My AWS log also showed end point send out a valid response, similar to the one at 9:03pm. This is really confusing. Why did Zoom say that is unresponsive when clearly there is a response? ---
**Author:** ![ctc.aaron](https://avatars.discourse-cdn.com/v4/letter/c/ecc23a/32.png) [@ctc.aaron](https://devforum.zoom.us/u/ctc.aaron)\ **Post date:** [September 27, 2023, 5:05pm UTC](https://devforum.zoom.us/t/webhook-endpoint-unresponsive/95351/8 "2023-09-27T17:05:28Z")
I noticed a similar issue a week or two ago with the WebSockets implementation where for an entire day or two I received zero events and then all of a sudden it just started to work again. I never posted anything about it because WebSockets are marked as “Beta” so I figured it would be some sort of changes you were making on your end, but clearly there was an issue with both WebHooks and WebSockets implementations on Zoom’s side. Tested with POSTman AND my own C# implementation of WebSockets. Also, at the time, I had also checked your API status page and everything showed operational. ---
**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\ **Post date:** [September 28, 2023, 6:57pm UTC](https://devforum.zoom.us/t/webhook-endpoint-unresponsive/95351/9 "2023-09-28T18:57:43Z")
Hi @ctc.aaron Thanks for reaching out to us. I believe there was a shortage on some on WebSockets > [@WebSocket Latency Issues](https://devforum.zoom.us/t/websocket-latency-issues/95395): > > We are aware of a latency spike in event delivery experienced by some users with our WebSockets service during its public beta phase. We are currently investigating the issue and we will provide additional updates soon. We understand the importance of real-time communication and genuinely appreciate your feedback. We encourage you to continue sharing your experiences, questions, or suggestions, either here or with our support team. Thank you for your understanding and for being an active membe… ---
**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\ **Post date:** [September 28, 2023, 6:58pm UTC](https://devforum.zoom.us/t/webhook-endpoint-unresponsive/95351/10 "2023-09-28T18:58:14Z")
This is interesting @ray.wong Even with this warning, were you getting events? ---
**Author:** ![ray.wong](https://avatars.discourse-cdn.com/v4/letter/r/f17d59/32.png) [@ray.wong](https://devforum.zoom.us/u/ray.wong)\ **Post date:** [September 29, 2023, 9:19am UTC](https://devforum.zoom.us/t/webhook-endpoint-unresponsive/95351/11 "2023-09-29T09:19:49Z")
Yes it did continue sending events this time, Elisa ---
**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\ **Post date:** [September 29, 2023, 3:32pm UTC](https://devforum.zoom.us/t/webhook-endpoint-unresponsive/95351/12 "2023-09-29T15:32:57Z")
Hi @ray.wong Thanks for confirming this. Could you please keep an eye on this and if it happens again, could you grab screenshots for me so I can create a ticket for my Engineering team? ---
**Author:** ![ray.wong](https://avatars.discourse-cdn.com/v4/letter/r/f17d59/32.png) [@ray.wong](https://devforum.zoom.us/u/ray.wong)\ **Post date:** [October 17, 2023, 1:17pm UTC](https://devforum.zoom.us/t/webhook-endpoint-unresponsive/95351/13 "2023-10-17T13:17:09Z")
I’m not sure what is wrong with the webhooks. I just received a notification saying Event Subscription Disabled We have disabled your event subscription feature. See “What to do next” for solutions.| I immediately login to the the Zoom App and click on the validate button and it got validated. This is extremely frustrating when my API endpoint is running and working and I got to constantly be doing this validation manually. ---
**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\ **Post date:** [October 17, 2023, 2:53pm UTC](https://devforum.zoom.us/t/webhook-endpoint-unresponsive/95351/14 "2023-10-17T14:53:37Z")
Hi @ray.wong I will send you a private message to request more information about your app and account and I will create an internal ticket on your behalf to look into this further ---
**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\ **Post date:** [December 9, 2023, 2:38pm UTC](https://devforum.zoom.us/t/webhook-endpoint-unresponsive/95351/15 "2023-12-09T14:38:45Z")
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