# Webhook event "webinar.registration\_created" not fired **URL:** \ **Category:** API and Webhooks\ **Created:** [February 20, 2020, 8:34pm UTC](https://devforum.zoom.us/t/webhook-event-webinar-registration-created-not-fired/8163 "2020-02-20T20:34:01Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![afrider](https://avatars.discourse-cdn.com/v4/letter/a/6bbea6/32.png) [@afrider](https://devforum.zoom.us/u/afrider)\ **Post date:** [February 20, 2020, 8:34pm UTC](https://devforum.zoom.us/t/webhook-event-webinar-registration-created-not-fired/8163/1 "2020-02-20T20:34:01Z")
**Description** `webinar.registration_created` event not triggered for **a specific Zoom account** (the event works well for other accounts). Registrants added to webinar via create webinar registrant endpoint or manually via webinar registration URL **do appear in Zoom, but no event**. Would appreciate any help investigating this issue. **Error** `webinar.registration_created` event not sent **Which App Type (OAuth / Chatbot / JWT / Webhook)?** OAuth, Account-level app: [https://marketplace.zoom.us/develop/apps/rN8lu2ruTQ69vgYVHXZipw](https://marketplace.zoom.us/develop/apps/rN8lu2ruTQ69vgYVHXZipw) **How To Reproduce (If applicable)** A. Create registrant via API call [https://marketplace.zoom.us/docs/api-reference/zoom-api/webinars/webinarregistrantcreate](https://marketplace.zoom.us/docs/api-reference/zoom-api/webinars/webinarregistrantcreate) - registrant added, event not fired B. Register for a webinar via registration URL - registrant added, event not fired **Additional context** Connected Zoom Account ID: `B-W39opuRjy880DOK3Su-A` Webinar ID: `418933970` - registration required, auto-approval, 7 registrants so far but no events ☹ There are quite a lot of Zoom accounts using our app and webhook events are fired just fine. The app is subscribed to `webinar.ended` event as well. I don’t see it in our logs. Actually, I see no events at all (starting from 2020/01/01). Is there any way webhook events might be disabled for an account? Maybe some settings? The permissions should not be an issue since the token was granted by the Owner of Zoom account. ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [February 21, 2020, 5:41am UTC](https://devforum.zoom.us/t/webhook-event-webinar-registration-created-not-fired/8163/2 "2020-02-21T05:41:26Z")
Hey @afrider, thanks for posting and using Zoom! This sounds like your app was uninstalled by that account/user so you would not be receiving the respective webhooks. Let me know if you think this issue is different and I will take a look at our logs. Thanks, Tommy ---
**Author:** ![afrider](https://avatars.discourse-cdn.com/v4/letter/a/6bbea6/32.png) [@afrider](https://devforum.zoom.us/u/afrider)\ **Post date:** [February 21, 2020, 11:45am UTC](https://devforum.zoom.us/t/webhook-event-webinar-registration-created-not-fired/8163/3 "2020-02-21T11:45:24Z")
Hey @tommy! The app is installed - I see successful webinar registrations via API and other Zoom API calls in our logs. Thanks for looking into this! ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [February 21, 2020, 7:06pm UTC](https://devforum.zoom.us/t/webhook-event-webinar-registration-created-not-fired/8163/4 "2020-02-21T19:06:38Z")
Hey @afrider, What is the App Name? I can’t access the url you shared. Also can you private message me the access\_token you have for that user so I can look into if their settings changed? Thanks, Tommy ---
**Author:** ![afrider](https://avatars.discourse-cdn.com/v4/letter/a/6bbea6/32.png) [@afrider](https://devforum.zoom.us/u/afrider)\ **Post date:** [February 21, 2020, 7:27pm UTC](https://devforum.zoom.us/t/webhook-event-webinar-registration-created-not-fired/8163/5 "2020-02-21T19:27:26Z")
Hey @tommy, The app is “Zoom for HubSpot” - please try this url: [https://marketplace.zoom.us/apps/o8JuTnfNQ3mS5URt2qjp1Q](https://marketplace.zoom.us/apps/o8JuTnfNQ3mS5URt2qjp1Q) Thanks, Alex ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [February 21, 2020, 8:52pm UTC](https://devforum.zoom.us/t/webhook-event-webinar-registration-created-not-fired/8163/6 "2020-02-21T20:52:40Z")
Thanks @afrider, We are looking into your issue and will get back to you with updates. (ZOOM-139659) Thanks, Tommy ---
**Author:** ![afrider](https://avatars.discourse-cdn.com/v4/letter/a/6bbea6/32.png) [@afrider](https://devforum.zoom.us/u/afrider)\ **Post date:** [February 25, 2020, 7:11pm UTC](https://devforum.zoom.us/t/webhook-event-webinar-registration-created-not-fired/8163/7 "2020-02-25T19:11:05Z")
Hi @tommy! I’ve got an update here. We’ve asked the customer to re-install the app and now all the webhook events are fired as expected. I’d suggest that the re-install reset some settings which were blocking events? I think the priority of the issue is now lower since there is a way to solve it, but knowing the reason and maybe fixing it (if that’s a bug) would still be very welcome. Thanks, Alex ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [February 25, 2020, 8:28pm UTC](https://devforum.zoom.us/t/webhook-event-webinar-registration-created-not-fired/8163/8 "2020-02-25T20:28:21Z")
Hey @afrider, Happy to hear reinstalling the app fixed the issue. 🙂 I will still update you on the reason why they stopped in the first place once we find out. Thanks, Tommy ---
**Author:** ![DeveloperBot](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/developerbot/32/12632_2.png) [@DeveloperBot](https://devforum.zoom.us/u/DeveloperBot)\ **Post date:** [August 21, 2020, 7:27pm UTC](https://devforum.zoom.us/t/webhook-event-webinar-registration-created-not-fired/8163/9 "2020-08-21T19:27:40Z")
Closed on August 21, 2020, 7:27pm UTC