# Webhook events for warm transfer to queue

**URL:** <https://devforum.zoom.us/t/webhook-events-for-warm-transfer-to-queue/127790>\
**Category:** Contact Center\
**Tags:** webhooks\
**Created:** [February 20, 2025, 10:28pm UTC](https://devforum.zoom.us/t/webhook-events-for-warm-transfer-to-queue/127790 "2025-02-20T22:28:13Z")\
**Posts on this page:** 1\
**Page:** 1

<div class="post-metadata">

**Author:** ![mtri84](https://avatars.discourse-cdn.com/v4/letter/m/9f8e36/32.png) [@mtri84](https://devforum.zoom.us/u/mtri84)\
**Post date:** [February 20, 2025, 10:28pm UTC](https://devforum.zoom.us/t/webhook-events-for-warm-transfer-to-queue/127790/1 "2025-02-20T22:28:13Z")

</div>

Hello,  
I observe that in the case of doing warm transfer to queue, the engagement webhook events(from beginning until almost the end) do not tell who is the second user/agent is  
Until the very end, when the call is hang up, then we can have the second user/agent in the \*\_end event  
Can you please advise if it is possible to get the transferred user/agent at the point of consultation and/or transfer completed?  
Thanks