# Webhook failure occurred

**URL:** <https://devforum.zoom.us/t/webhook-failure-occurred/94744>\
**Category:** API and Webhooks\
**Created:** [September 9, 2023, 3:57pm UTC](https://devforum.zoom.us/t/webhook-failure-occurred/94744 "2023-09-09T15:57:27Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![hanataba](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/hanataba/32/34209_2.png) [@hanataba](https://devforum.zoom.us/u/hanataba)\
**Post date:** [September 9, 2023, 3:57pm UTC](https://devforum.zoom.us/t/webhook-failure-occurred/94744/1 "2023-09-09T15:57:27Z")

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Since 2023/09/06, the webhook has been acting very strangely.

For a period of time, webhooks were completely unresponsive.  
I thought I had made a mistake while working on JWT, so I recreated everything and found that A few hours after I rebuilt it, it started responding.

However, even now, join and left events frequently do not occur, resulting in errors in the number of users. Are there any problems occurring?

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**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\
**Post date:** [September 11, 2023, 1:57pm UTC](https://devforum.zoom.us/t/webhook-failure-occurred/94744/2 "2023-09-11T13:57:48Z")

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Hi @hanataba  
Thanks for reaching out to us!  
Can you please share with me what app type are you using to listen to events?

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**Author:** ![hanataba](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/hanataba/32/34209_2.png) [@hanataba](https://devforum.zoom.us/u/hanataba)\
**Post date:** [September 12, 2023, 3:42am UTC](https://devforum.zoom.us/t/webhook-failure-occurred/94744/3 "2023-09-12T03:42:10Z")

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Type is Server-to-Server OAuth  
and  
feature is “joined meeting” and “left meeting”

Sometimes it would not start even if a user joined or joined.  
It will catch fire normally

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**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\
**Post date:** [September 12, 2023, 2:00pm UTC](https://devforum.zoom.us/t/webhook-failure-occurred/94744/4 "2023-09-12T14:00:57Z")

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@hanataba  
I will send you a private message for more details about those events  
Thanks  
Elisa

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**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [September 15, 2024, 5:37am UTC](https://devforum.zoom.us/t/webhook-failure-occurred/94744/5 "2024-09-15T05:37:05Z")

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Closed on September 15, 2024, 5:37am UTC

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