# Webhook inconsistency

**URL:** <https://devforum.zoom.us/t/webhook-inconsistency/20747>\
**Category:** API and Webhooks\
**Created:** [June 9, 2020, 6:50am UTC](https://devforum.zoom.us/t/webhook-inconsistency/20747 "2020-06-09T06:50:46Z")\
**Posts on this page:** 13\
**Page:** 1

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**Author:** ![mackie](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/mackie/32/15535_2.png) [@mackie](https://devforum.zoom.us/u/mackie)\
**Post date:** [June 9, 2020, 6:50am UTC](https://devforum.zoom.us/t/webhook-inconsistency/20747/1 "2020-06-09T06:50:47Z")

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**Description**  
Webhooks are inconsistent in firing of events.

Im using Zoom Room Alert event and sometimes the event for room offline is not firing.

Are there any limits for webhooks events?

I also notice that in my zoom account there is a page in were one can see the webhooks being fired but i could not see any of the webhooks being fired… ([https://marketplace.zoom.us/user/logs?type=WebhookOnly](https://marketplace.zoom.us/user/logs?type=WebhookOnly))

 ![Screenshot_2020-06-09_14-50-23](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/c/c0187fb3a60fe953b58d1a50d881b64c28b7eb7f.png)

**Error**  
The full error message or issue you are running into.

**Which App Type (OAuth / Chatbot / JWT / Webhook)?**  
Webhook

**Which Endpoint/s?**  
Zoom Room Alert

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**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [June 12, 2020, 11:02pm UTC](https://devforum.zoom.us/t/webhook-inconsistency/20747/2 "2020-06-12T23:02:13Z")

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Hey @mackie,

Right now, you will only see the logs on that page if you are using a [Webhook-only](https://marketplace.zoom.us/docs/guides/build/webhook-only-app) app type. Feel free to set one up so you can see the logs.

Can you confirm you are sending a [200 OK response](https://marketplace.zoom.us/docs/api-reference/webhook-reference#notification-delivery) after receiving a webhook?

Thanks,  
Tommy

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<div class="post-metadata">

**Author:** ![mackie](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/mackie/32/15535_2.png) [@mackie](https://devforum.zoom.us/u/mackie)\
**Post date:** [June 12, 2020, 11:09pm UTC](https://devforum.zoom.us/t/webhook-inconsistency/20747/3 "2020-06-12T23:09:49Z")

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Hi tommy,

Yes I am sending a 200 ok response.

router.post(’/zoom’, async function(req, res) {  
let event = { …req.body };

console.log(‘**’);  
console.log(‘ZOOM WEBHOOK EVENT:’, event);  
console.log('**’);

res.send(JSON.stringify({ status: 200, error: null, response: event }));  
});

I updated my app type to weebhook only…

Thanks,  
Mackie

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<div class="post-metadata">

**Author:** ![mackie](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/mackie/32/15535_2.png) [@mackie](https://devforum.zoom.us/u/mackie)\
**Post date:** [June 15, 2020, 1:51pm UTC](https://devforum.zoom.us/t/webhook-inconsistency/20747/4 "2020-06-15T13:51:49Z")

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Hi Tommy,

I can now see the webhook calls in the webhook logs page but unfortunately there are inconsistencies with the webhook room alerts. There are times room offline and online are fired and there are times they are not fired.

Can you please let me know what are the constraints from webhook room alert not being fired? Currently we are just turning off the computer where the zoom room is installed. We want to know if the room is offline or not using the webhook…

Thanks,  
Mackie

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<div class="post-metadata">

**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [June 18, 2020, 8:04pm UTC](https://devforum.zoom.us/t/webhook-inconsistency/20747/5 "2020-06-18T20:04:42Z")

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Hey @mackie,

Can you share the Zoom Room ID with me so I can have our engineering team debug?

Thanks,  
Tommy

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<div class="post-metadata">

**Author:** ![mackie](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/mackie/32/15535_2.png) [@mackie](https://devforum.zoom.us/u/mackie)\
**Post date:** [June 19, 2020, 5:21am UTC](https://devforum.zoom.us/t/webhook-inconsistency/20747/6 "2020-06-19T05:21:00Z")

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Hi Tommy,

{  
“id”: “9z1JGrfBSkqO-ftt-YJxpw”,  
“name”: “Cebu Huddle Room”,  
“room\_id”: “XWjcCAzmT0OIc893wHPvtQ”,  
“status”: “Available”  
}

Thanks,  
Mackie

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<div class="post-metadata">

**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [June 23, 2020, 5:56pm UTC](https://devforum.zoom.us/t/webhook-inconsistency/20747/7 "2020-06-23T17:56:22Z")

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Thanks for the info @mackie!

Our engineering team is looking into the issue. (ZOOM-172037)

-Tommy

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<div class="post-metadata">

**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [June 24, 2020, 5:43pm UTC](https://devforum.zoom.us/t/webhook-inconsistency/20747/8 "2020-06-24T17:43:36Z")

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Hey @mackie,

We have confirmed this is a bug, and are working to fix it as soon as possible.

Thanks,  
Tommy

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<div class="post-metadata">

**Author:** ![mackie](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/mackie/32/15535_2.png) [@mackie](https://devforum.zoom.us/u/mackie)\
**Post date:** [July 11, 2020, 3:41am UTC](https://devforum.zoom.us/t/webhook-inconsistency/20747/9 "2020-07-11T03:41:21Z")

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Hello @tommy,

What is the status for this bug? How can I know if this bug is fix?

Thanks,  
Mackie

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<div class="post-metadata">

**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [July 15, 2020, 8:34pm UTC](https://devforum.zoom.us/t/webhook-inconsistency/20747/10 "2020-07-15T20:34:40Z")

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Hey @mackie,

We are currently working on the fix. I will keep you updated in this thread on the timeline.

Thanks,  
Tommy

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<div class="post-metadata">

**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [July 27, 2020, 3:34pm UTC](https://devforum.zoom.us/t/webhook-inconsistency/20747/11 "2020-07-27T15:34:01Z")

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Hey @mackie,

We will be fixing this bug in August.

Thanks,  
Tommy

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<div class="post-metadata">

**Author:** ![mackie](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/mackie/32/15535_2.png) [@mackie](https://devforum.zoom.us/u/mackie)\
**Post date:** [September 18, 2020, 12:45am UTC](https://devforum.zoom.us/t/webhook-inconsistency/20747/12 "2020-09-18T00:45:55Z")

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Hi @tommy,

Was the fix already been deployed?

Thanks,  
Mackie

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<div class="post-metadata">

**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [September 18, 2020, 9:52pm UTC](https://devforum.zoom.us/t/webhook-inconsistency/20747/13 "2020-09-18T21:52:17Z")

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Hey @mackie,

Yes, this has been deployed! 🙂

Are you still seeing the issue?

Thanks,  
Tommy
