# Webhook issue

**URL:** <https://devforum.zoom.us/t/webhook-issue/1104>\
**Category:** API and Webhooks\
**Created:** [March 22, 2018, 4:29pm UTC](https://devforum.zoom.us/t/webhook-issue/1104 "2018-03-22T16:29:16Z")\
**Posts on this page:** 11\
**Page:** 1

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**Author:** ![Acrossio](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/acrossio/32/431_2.png) [@Acrossio](https://devforum.zoom.us/u/Acrossio)\
**Post date:** [March 22, 2018, 4:29pm UTC](https://devforum.zoom.us/t/webhook-issue/1104/1 "2018-03-22T16:29:16Z")

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Hello, we are making the transition from V1 webhooks to V2. Webhook is triggered just fine but we are not getting any meeting related data as we used to get in V1.

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kind Regards

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**Author:** ![White\_Tao](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/white_tao/32/1023_2.png) [@White\_Tao](https://devforum.zoom.us/u/White_Tao)\
**Post date:** [March 23, 2018, 9:18am UTC](https://devforum.zoom.us/t/webhook-issue/1104/2 "2018-03-23T09:18:15Z")

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Hi, the probable reason is that the format of payload of v2 is a little different to the v1. You can get any meeting related data which you can get in v1 by using v2.

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**Author:** ![White\_Tao](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/white_tao/32/1023_2.png) [@White\_Tao](https://devforum.zoom.us/u/White_Tao)\
**Post date:** [March 23, 2018, 9:18am UTC](https://devforum.zoom.us/t/webhook-issue/1104/3 "2018-03-23T09:18:50Z")

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You can try to check if the payload is correct.

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**Author:** ![Acrossio](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/acrossio/32/431_2.png) [@Acrossio](https://devforum.zoom.us/u/Acrossio)\
**Post date:** [March 23, 2018, 9:26am UTC](https://devforum.zoom.us/t/webhook-issue/1104/4 "2018-03-23T09:26:20Z")

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We tried to but content is empty. Also there is no definition about V2 payload in documentation. We’d love to check it 🙂

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**Author:** ![Harry\_A\_Thomos](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/harry_a_thomos/32/78_2.png) [@Harry\_A\_Thomos](https://devforum.zoom.us/u/Harry_A_Thomos)\
**Post date:** [March 23, 2018, 4:53pm UTC](https://devforum.zoom.us/t/webhook-issue/1104/5 "2018-03-23T16:53:30Z")

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Tried this too. The webhooks come as empty. No payload in body or in head

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**Author:** ![White\_Tao](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/white_tao/32/1023_2.png) [@White\_Tao](https://devforum.zoom.us/u/White_Tao)\
**Post date:** [March 27, 2018, 1:40am UTC](https://devforum.zoom.us/t/webhook-issue/1104/6 "2018-03-27T01:40:10Z")

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Hi. Can you please tell me your userId or meetingId? We can try to fix the issue. Thanks

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**Author:** ![rich1](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/rich1/32/1265_2.png) [@rich1](https://devforum.zoom.us/u/rich1)\
**Post date:** [July 12, 2019, 6:06pm UTC](https://devforum.zoom.us/t/webhook-issue/1104/7 "2019-07-12T18:06:59Z")

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Following this issue. I’ve been having the same problem since around March.

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**Author:** ![michael\_p.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/michael_p.zoom/32/18105_2.png) [@michael\_p.zoom](https://devforum.zoom.us/u/michael_p.zoom)\
**Post date:** [July 15, 2019, 7:23pm UTC](https://devforum.zoom.us/t/webhook-issue/1104/8 "2019-07-15T19:23:34Z")

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Hi @rich1,

What version of the webhooks are you trying to use and which webhook in particular?

Thanks

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**Author:** ![rich1](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/rich1/32/1265_2.png) [@rich1](https://devforum.zoom.us/u/rich1)\
**Post date:** [July 15, 2019, 7:51pm UTC](https://devforum.zoom.us/t/webhook-issue/1104/9 "2019-07-15T19:51:18Z")

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Michael,  
Now I’m using the most recent version. The older version was behaving badly, asking me to declare my controller function as a GET, when it’s clearly a POST.

After switching to the new version, I was still getting an empty payload. I tinkered around and realized that I can’t pass a JSON-derived .NET class as an argument to the function. Rather, I pass nothing and read in the JSON as a string, asynchronously, and finally, use [JSON.NET](http://JSON.NET) to convert it to my class. Now it works.

This should be documented somewhere.

Also, this is the third time that the API has changed for these webhooks with no backwards compatibility. What I mean is, when Zoom’s APIs and webhooks first came out, the event status for a meeting starting was “STARTED”. Then in the next version it was “meeting\_started”, and now it’s “meeting.started”. That makes it very time-consuming to discover the change and then push it through my code.

Rich

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**Author:** ![michael\_p.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/michael_p.zoom/32/18105_2.png) [@michael\_p.zoom](https://devforum.zoom.us/u/michael_p.zoom)\
**Post date:** [July 15, 2019, 8:35pm UTC](https://devforum.zoom.us/t/webhook-issue/1104/10 "2019-07-15T20:35:27Z")

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Hi @rich1,

We apologize if you had trouble figuring out what works best for your platform. However, we’re going to deprecate the Webhook APIs[1] in the near future in place of our marketplace subscription webhooks[2] along with providing API versioning to help with backwards capability.

1 - [https://marketplace.zoom.us/docs/api-reference/zoom-api/webhooks/webhooks](https://marketplace.zoom.us/docs/api-reference/zoom-api/webhooks/webhooks)  
2 - [https://marketplace.zoom.us/docs/guides/tools-resources/webhooks](https://marketplace.zoom.us/docs/guides/tools-resources/webhooks)

Let us know if you need anything else.

Thanks

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<div class="post-metadata">

**Author:** ![DeveloperBot](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/developerbot/32/12632_2.png) [@DeveloperBot](https://devforum.zoom.us/u/DeveloperBot)\
**Post date:** [August 21, 2020, 6:26pm UTC](https://devforum.zoom.us/t/webhook-issue/1104/11 "2020-08-21T18:26:42Z")

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Closed on August 21, 2020, 6:26pm UTC


