# Webhook not received when changed auto\_recording from "local" to "cloud"

**URL:** <https://devforum.zoom.us/t/webhook-not-received-when-changed-auto-recording-from-local-to-cloud/8224>\
**Category:** API and Webhooks\
**Created:** [February 24, 2020, 11:51am UTC](https://devforum.zoom.us/t/webhook-not-received-when-changed-auto-recording-from-local-to-cloud/8224 "2020-02-24T11:51:57Z")\
**Posts on this page:** 9\
**Page:** 1

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**Author:** ![devendra\_zoom](https://avatars.discourse-cdn.com/v4/letter/d/82dd89/32.png) [@devendra\_zoom](https://devforum.zoom.us/u/devendra_zoom)\
**Post date:** [February 24, 2020, 11:51am UTC](https://devforum.zoom.us/t/webhook-not-received-when-changed-auto-recording-from-local-to-cloud/8224/1 "2020-02-24T11:51:57Z")

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**Description**  
When a user visits : [https://zoom.us/profile/setting?tab=recording](https://zoom.us/profile/setting?tab=recording)  
Under the section **“Automatic recording”** , User can select “local” or “cloud”  
Even if the App is registered for webhook “user.settings\_updated” event, webhook is not received in above case.

But, If “Automatic recording” itself is turned OFF or ON then, I do receive the Webhook with event “user.settings\_updated”.

**Error**  
Webhook for “user.settings\_updated” not received for that change only.

**Which App Type (OAuth / Chatbot / JWT / Webhook)?**  
Using OAuth and Webhooks.

**How To Reproduce (If applicable)**  
Steps to reproduce the behavior:

1. Visit [https://zoom.us/profile/setting?tab=recording](https://zoom.us/profile/setting?tab=recording)
2. Toggle “Record in the cloud” to “Record on the local computer” or vice versa

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**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [February 24, 2020, 5:06pm UTC](https://devforum.zoom.us/t/webhook-not-received-when-changed-auto-recording-from-local-to-cloud/8224/2 "2020-02-24T17:06:56Z")

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Hey @devendra_zoom,

Is this the app in question: [https://marketplace.zoom.us/apps/WObcbW-FQLqd0wSHoI3oNg](https://marketplace.zoom.us/apps/WObcbW-FQLqd0wSHoI3oNg) ?

Thanks,  
Tommy

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**Author:** ![devendra\_zoom](https://avatars.discourse-cdn.com/v4/letter/d/82dd89/32.png) [@devendra\_zoom](https://devforum.zoom.us/u/devendra_zoom)\
**Post date:** [February 24, 2020, 5:21pm UTC](https://devforum.zoom.us/t/webhook-not-received-when-changed-auto-recording-from-local-to-cloud/8224/3 "2020-02-24T17:21:39Z")

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Hi @tommy, thanks for taking a look. Yes that is the app.

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**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [February 24, 2020, 8:43pm UTC](https://devforum.zoom.us/t/webhook-not-received-when-changed-auto-recording-from-local-to-cloud/8224/4 "2020-02-24T20:43:10Z")

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Hey @devendra_zoom,

We are looking into the issue and will get back to you. (ZOOM-139931)

Thanks,  
Tommy

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<div class="post-metadata">

**Author:** ![devendra\_zoom](https://avatars.discourse-cdn.com/v4/letter/d/82dd89/32.png) [@devendra\_zoom](https://devforum.zoom.us/u/devendra_zoom)\
**Post date:** [February 25, 2020, 4:32am UTC](https://devforum.zoom.us/t/webhook-not-received-when-changed-auto-recording-from-local-to-cloud/8224/5 "2020-02-25T04:32:16Z")

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> [@tommy](#):
>
> (ZOOM-139931

Thanks @tommy  
While that App is in the question, It is our production app. Before making final changes I am testing on the app **“Avoma User Level INT app”**. I have registered webhooks for our test app “ **Avoma User Level INT app** ”. But finally I will need the same thing in our prod app “Avoma Meeting Assistant”

Is it safe to share client ID of the test app here? I can share that of the test app if needed. Let me know.  
I hope it helps debugging.

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**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [February 25, 2020, 4:50pm UTC](https://devforum.zoom.us/t/webhook-not-received-when-changed-auto-recording-from-local-to-cloud/8224/6 "2020-02-25T16:50:40Z")

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Hey @devendra_zoom,

Yes it is safe to share client\_id’s as they are public and can be found in the install URL.

Although since you share the app name, that is enough for us to look at the logs. 🙂

Thanks,  
Tommy

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**Author:** ![devendra\_zoom](https://avatars.discourse-cdn.com/v4/letter/d/82dd89/32.png) [@devendra\_zoom](https://devforum.zoom.us/u/devendra_zoom)\
**Post date:** [April 8, 2020, 4:20pm UTC](https://devforum.zoom.us/t/webhook-not-received-when-changed-auto-recording-from-local-to-cloud/8224/7 "2020-04-08T16:20:02Z")

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hey @tommy, may I ask if there is any update on this issue?

Thanks.

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**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [April 8, 2020, 10:35pm UTC](https://devforum.zoom.us/t/webhook-not-received-when-changed-auto-recording-from-local-to-cloud/8224/8 "2020-04-08T22:35:42Z")

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Hey @devendra_zoom,

Not yet apologies. I have just notified engineering again to look into it.

Thanks for your patience,  
Tommy

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<div class="post-metadata">

**Author:** ![DeveloperBot](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/developerbot/32/12632_2.png) [@DeveloperBot](https://devforum.zoom.us/u/DeveloperBot)\
**Post date:** [August 21, 2020, 8:15pm UTC](https://devforum.zoom.us/t/webhook-not-received-when-changed-auto-recording-from-local-to-cloud/8224/9 "2020-08-21T20:15:36Z")

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Closed on August 21, 2020, 8:15pm UTC


