# Webhooks late/incorrect order **URL:** \ **Category:** API and Webhooks\ **Created:** [August 4, 2024, 12:21am UTC](https://devforum.zoom.us/t/webhooks-late-incorrect-order/114955 "2024-08-04T00:21:23Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![ispringsolutions](https://avatars.discourse-cdn.com/v4/letter/i/278dde/32.png) [@ispringsolutions](https://devforum.zoom.us/u/ispringsolutions)\ **Post date:** [August 4, 2024, 12:21am UTC](https://devforum.zoom.us/t/webhooks-late-incorrect-order/114955/1 "2024-08-04T00:21:23Z")
Hello Team! This is Alan with iSpring Tech Support. We have an app in your Store that’s integrated with our platform: iSpring Learn ([App Marketplace](https://marketplace.zoom.us/apps/USlzzt-kQ8CJBdWR5x9X0g)). We’ve had reports from our clients that the end users having issues connecting to the webinars created in Zoom via our integration. After some digging, we narrowed the issue down to the webhooks from your side regarding the start event (meeting.started and meeting.ended). Sometimes for some of our clients they either come late or in incorrect order, which causes the “Join” button on our platform to appear late or simply not appear. iSpring Learn is a Learning Management System and this integration allows our customers to automatically record attendance for trainings, lessons etc. they create via Zoom. It is very convenient, since Zoom is so widespread and easy to use, and it’s very important for us to keep it this way! We have some logs documenting the issue, but since it concerns our customers’ private information, we can’t really share it here. Is there any way to send them to you privately, so you could check it on your end? Thank you in advance! ---
**Author:** ![ojus.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/ojus.zoom/32/734_2.png) [@ojus.zoom](https://devforum.zoom.us/u/ojus.zoom)\ **Post date:** [August 9, 2024, 10:06pm UTC](https://devforum.zoom.us/t/webhooks-late-incorrect-order/114955/2 "2024-08-09T22:06:36Z")
Hi @ispringsolutions , We try to deliver the events almost realtime, however there can be delay in delivering events due to many reasons. We are working internally on addressing this issue. That said, can you let me know how much delay do you see when receiving the events? ---
**Author:** ![ispringsolutions](https://avatars.discourse-cdn.com/v4/letter/i/278dde/32.png) [@ispringsolutions](https://devforum.zoom.us/u/ispringsolutions)\ **Post date:** [August 15, 2024, 7:23am UTC](https://devforum.zoom.us/t/webhooks-late-incorrect-order/114955/3 "2024-08-15T07:23:06Z")
Hi Ojus! Thank you for your response. There is a delay of about 40-50 minutes. Please let me know if you have any additional questions. ---
**Author:** ![ispringsolutions](https://avatars.discourse-cdn.com/v4/letter/i/278dde/32.png) [@ispringsolutions](https://devforum.zoom.us/u/ispringsolutions)\ **Post date:** [August 21, 2024, 11:29pm UTC](https://devforum.zoom.us/t/webhooks-late-incorrect-order/114955/4 "2024-08-21T23:29:59Z")
Hi @ojus.zoom, Any updates on issue? Let me know what information we could provide to help you with it. ---
**Author:** ![ojus.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/ojus.zoom/32/734_2.png) [@ojus.zoom](https://devforum.zoom.us/u/ojus.zoom)\ **Post date:** [August 23, 2024, 7:44pm UTC](https://devforum.zoom.us/t/webhooks-late-incorrect-order/114955/5 "2024-08-23T19:44:36Z")
@ispringsolutions Is there a specific time when this happens? ---
**Author:** ![ispringsolutions](https://avatars.discourse-cdn.com/v4/letter/i/278dde/32.png) [@ispringsolutions](https://devforum.zoom.us/u/ispringsolutions)\ **Post date:** [August 26, 2024, 7:49am UTC](https://devforum.zoom.us/t/webhooks-late-incorrect-order/114955/6 "2024-08-26T07:49:29Z")
@ojus.zoom It happens randomly. Most cases were found in the timezone GMT 00:00 to 09:00, but no evidence of any pattern. ---
**Author:** ![ojus.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/ojus.zoom/32/734_2.png) [@ojus.zoom](https://devforum.zoom.us/u/ojus.zoom)\ **Post date:** [August 30, 2024, 3:48pm UTC](https://devforum.zoom.us/t/webhooks-late-incorrect-order/114955/7 "2024-08-30T15:48:25Z")
Thanks @ispringsolutions we see some delay during peak hours. We are working on fixing this issue. ---
**Author:** ![ispringsolutions](https://avatars.discourse-cdn.com/v4/letter/i/278dde/32.png) [@ispringsolutions](https://devforum.zoom.us/u/ispringsolutions)\ **Post date:** [September 3, 2024, 5:08am UTC](https://devforum.zoom.us/t/webhooks-late-incorrect-order/114955/8 "2024-09-03T05:08:18Z")
@ojus.zoom Thank you for letting me know! I will be looking forward to any updates from you. Please, let me know if there is a way we can help from our end. ---
**Author:** ![ispringsolutions](https://avatars.discourse-cdn.com/v4/letter/i/278dde/32.png) [@ispringsolutions](https://devforum.zoom.us/u/ispringsolutions)\ **Post date:** [October 1, 2024, 10:25pm UTC](https://devforum.zoom.us/t/webhooks-late-incorrect-order/114955/9 "2024-10-01T22:25:26Z")
Hi @ojus.zoom, Any updates on the issue? ---
**Author:** ![ispringsolutions](https://avatars.discourse-cdn.com/v4/letter/i/278dde/32.png) [@ispringsolutions](https://devforum.zoom.us/u/ispringsolutions)\ **Post date:** [October 9, 2024, 12:07am UTC](https://devforum.zoom.us/t/webhooks-late-incorrect-order/114955/10 "2024-10-09T00:07:10Z")
Hi @ojus.zoom, We still receive the complaints from our customers about the same issues. Can you provide an update and a timeline for us to make the whole process more clear? ---
**Author:** ![ispringsolutions](https://avatars.discourse-cdn.com/v4/letter/i/278dde/32.png) [@ispringsolutions](https://devforum.zoom.us/u/ispringsolutions)\ **Post date:** [October 15, 2024, 5:03am UTC](https://devforum.zoom.us/t/webhooks-late-incorrect-order/114955/11 "2024-10-15T05:03:54Z")
Hi @ojus.zoom, I wanted to check in as it’s been more than a month since your last update. Could you provide any status update or timeline for the Zoom integration issue? Looking forward to hearing back soon! Thanks! ---
**Author:** ![ispringsolutions](https://avatars.discourse-cdn.com/v4/letter/i/278dde/32.png) [@ispringsolutions](https://devforum.zoom.us/u/ispringsolutions)\ **Post date:** [January 14, 2025, 12:46am UTC](https://devforum.zoom.us/t/webhooks-late-incorrect-order/114955/12 "2025-01-14T00:46:12Z")
Hi Team, One of our clients, a private school with 400~ students, reports encountering this issue 2-3 times per week. Since they rely heavily on Zoom meeting through this app, this significantly impacts their workflow. Could you please provide an update on this matter? Any insight would be greatly appreciated. ---
**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\ **Post date:** [January 17, 2026, 4:22pm UTC](https://devforum.zoom.us/t/webhooks-late-incorrect-order/114955/13 "2026-01-17T16:22:31Z")
Closed on January 17, 2026, 4:22pm UTC This topic was automatically closed 368 days after the last reply. New replies are no longer allowed.