# Webhooks not getting received - retry count

**URL:** <https://devforum.zoom.us/t/webhooks-not-getting-received-retry-count/69565>\
**Category:** API and Webhooks\
**Created:** [May 26, 2022, 1:24am UTC](https://devforum.zoom.us/t/webhooks-not-getting-received-retry-count/69565 "2022-05-26T01:24:17Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![TJP](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tjp/32/37985_2.png) [@TJP](https://devforum.zoom.us/u/TJP)\
**Post date:** [May 26, 2022, 1:24am UTC](https://devforum.zoom.us/t/webhooks-not-getting-received-retry-count/69565/1 "2022-05-26T01:24:17Z")

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**Description**  
I’ve already opened a ticket to get the retry count of webhooks resetted but to no avail.

**Error**  
I’m not receiving webhooks despite having a public adress and no ip blocks, I suspected it was due to the first 3 requests having invalid status codes.

Webhook

**Which Endpoint/s?**  
Start meeting

> **[Zoom API Events - Meeting](https://marketplace.zoom.us/docs/api-reference/zoom-api/events/#/paths/meeting.started/post)**
>
> The Zoom Developer Platform is an open platform that allows third-party developers to build applications and integrations upon Zoom’s video-first unified communications platform.

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**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\
**Post date:** [May 26, 2022, 4:28pm UTC](https://devforum.zoom.us/t/webhooks-not-getting-received-retry-count/69565/2 "2022-05-26T16:28:20Z")

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Hi @TJP

Could you confirmed that you opened up a support ticket here?

> **[Zoom Developer Support](https://devsupport.zoom.us/hc/en-us)**

Thanks,  
Elisa

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**Author:** ![TJP](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tjp/32/37985_2.png) [@TJP](https://devforum.zoom.us/u/TJP)\
**Post date:** [May 27, 2022, 2:28am UTC](https://devforum.zoom.us/t/webhooks-not-getting-received-retry-count/69565/3 "2022-05-27T02:28:07Z")

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Yes, I did. it was marked as solved but i still didn’t receive the webhooks.

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**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\
**Post date:** [May 27, 2022, 2:45pm UTC](https://devforum.zoom.us/t/webhooks-not-getting-received-retry-count/69565/4 "2022-05-27T14:45:20Z")

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Thanks @TJP could you open a new one, with a link to this post and direct it to me.  
I will take it from there 🙂

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**Author:** ![TJP](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tjp/32/37985_2.png) [@TJP](https://devforum.zoom.us/u/TJP)\
**Post date:** [May 28, 2022, 1:33am UTC](https://devforum.zoom.us/t/webhooks-not-getting-received-retry-count/69565/5 "2022-05-28T01:33:28Z")

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[https://support.zoom.us/hc/en-us/requests/14424776](https://support.zoom.us/hc/en-us/requests/14424776)

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**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\
**Post date:** [May 30, 2022, 3:48pm UTC](https://devforum.zoom.us/t/webhooks-not-getting-received-retry-count/69565/6 "2022-05-30T15:48:16Z")

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Thanks! I will take it from there!

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**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [June 30, 2022, 1:49am UTC](https://devforum.zoom.us/t/webhooks-not-getting-received-retry-count/69565/7 "2022-06-30T01:49:08Z")

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Closed on June 30, 2022, 1:49am UTC

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