# Webhooks not working

**URL:** <https://devforum.zoom.us/t/webhooks-not-working/132540>\
**Category:** Web\
**Created:** [May 8, 2025, 8:00pm UTC](https://devforum.zoom.us/t/webhooks-not-working/132540 "2025-05-08T20:00:19Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![kgosen](https://avatars.discourse-cdn.com/v4/letter/k/6de8d8/32.png) [@kgosen](https://devforum.zoom.us/u/kgosen)\
**Post date:** [May 8, 2025, 8:00pm UTC](https://devforum.zoom.us/t/webhooks-not-working/132540/1 "2025-05-08T20:00:19Z")

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Webhooks are not being triggered on the master or 5 out of 6 sub-accounts.

Am I looking at the right place to troubleshoot webhooks? For the sub-account where things are working fine, I don’t see any logs either.

> **[App Marketplace](https://marketplace.zoom.us/user/logs?type=WebhookOnly&appType=webhook)**

They’re not working locally (via ngrok) or in a deployed environment. We’ve confirmed the ngrok url can be hit just fine from another computer outside of the network, as well as the deployed environment.

I don’t see any configuration difference between the sub-account that’s working and all of the other accounts.

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**Author:** ![kgosen](https://avatars.discourse-cdn.com/v4/letter/k/6de8d8/32.png) [@kgosen](https://devforum.zoom.us/u/kgosen)\
**Post date:** [May 12, 2025, 3:28pm UTC](https://devforum.zoom.us/t/webhooks-not-working/132540/2 "2025-05-12T15:28:38Z")

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They seemed to randomly start working on Friday, not sure if anything changed on your end.

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**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\
**Post date:** [May 15, 2025, 5:21pm UTC](https://devforum.zoom.us/t/webhooks-not-working/132540/3 "2025-05-15T17:21:55Z")

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This was an issue on our end and we appologize for the inconvenience @kgosen

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**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [May 15, 2026, 5:22pm UTC](https://devforum.zoom.us/t/webhooks-not-working/132540/4 "2026-05-15T17:22:22Z")

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Closed on May 15, 2026, 5:22pm UTC

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