# Webinar API retrieving incorrect data

**URL:** <https://devforum.zoom.us/t/webinar-api-retrieving-incorrect-data/19411>\
**Category:** API and Webhooks\
**Created:** [May 28, 2020, 2:58pm UTC](https://devforum.zoom.us/t/webinar-api-retrieving-incorrect-data/19411 "2020-05-28T14:58:10Z")\
**Posts on this page:** 8\
**Page:** 1

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**Author:** ![priya.jetley](https://avatars.discourse-cdn.com/v4/letter/p/b3f665/32.png) [@priya.jetley](https://devforum.zoom.us/u/priya.jetley)\
**Post date:** [May 28, 2020, 2:58pm UTC](https://devforum.zoom.us/t/webinar-api-retrieving-incorrect-data/19411/1 "2020-05-28T14:58:10Z")

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Hello,

We are using the below API to retrieve webinar participant data -  
[https://api.zoom.us/v2/metrics/webinars/:webinarId/participants?type=past&page\_size=300](https://api.zoom.us/v2/metrics/webinars/:webinarId/participants?type=past&page_size=300)  
[https://api.zoom.us/v2/report/webinars/:webinarId/participants?page\_size=300](https://api.zoom.us/v2/report/webinars/:webinarId/participants?page_size=300)

But for one particular webinar we receive more data than is shown in the “Attendee Report” of the webinar.  
The report shows 57 total users for occurence id : Ps1yKyDwSyW753MJ6ZeCeQ== and 57 total users for occurrence id : PBq1VddgTX6RJ/7nbeDnzw==  
But when using the above API to retrieve data we get numbers 108 and 148 for occurrence ids  
Ps1yKyDwSyW753MJ6ZeCeQ== and PBq1VddgTX6RJ/7nbeDnzw== respectively.  
The other two occurrence ids for this particular webinar retrieve data accurately.  
Not sure what the issue is here.

Would appreciate any help to resolve this problem.  
I would be happy to get on Zoom call to provide any additional information should it be required.

Thanks a lot.  
Best Regards,  
Priya Jetley

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**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [June 3, 2020, 4:58pm UTC](https://devforum.zoom.us/t/webinar-api-retrieving-incorrect-data/19411/2 "2020-06-03T16:58:10Z")

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Hey @priya.jetley,

Looking at the logs on my end I see the 108 and 148 numbers.

> [@priya.jetley](#):
>
> The report shows 57 total users for occurence id : Ps1yKyDwSyW753MJ6ZeCeQ== and 57 total users for occurrence id : PBq1VddgTX6RJ/7nbeDnzw==

Can you send me a screenshot of this report data in the Zoom Web Portal?

Thanks,  
Tommy

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<div class="post-metadata">

**Author:** ![priya.jetley](https://avatars.discourse-cdn.com/v4/letter/p/b3f665/32.png) [@priya.jetley](https://devforum.zoom.us/u/priya.jetley)\
**Post date:** [June 4, 2020, 6:12am UTC](https://devforum.zoom.us/t/webinar-api-retrieving-incorrect-data/19411/3 "2020-06-04T06:12:44Z")

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Hi Tommy,

 ![attendee_report](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/5/517b8cd1bb9b15001b1ecb2836383ea8f1b52b4b.png)  
Attached is the screenshot for your reference.

Thanks,  
Priya

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**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [June 9, 2020, 9:35pm UTC](https://devforum.zoom.us/t/webinar-api-retrieving-incorrect-data/19411/4 "2020-06-09T21:35:00Z")

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Thanks @priya.jetley,

We are looking into this and will respond with an update as soon as possible. (ZOOM-168258)

Thanks,  
Tommy

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<div class="post-metadata">

**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [June 10, 2020, 4:24pm UTC](https://devforum.zoom.us/t/webinar-api-retrieving-incorrect-data/19411/5 "2020-06-10T16:24:58Z")

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Hey @priya.jetley,

It should be fixed now. Please try again and let me know! 🙂

Thanks,  
Tommy

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<div class="post-metadata">

**Author:** ![priya.jetley](https://avatars.discourse-cdn.com/v4/letter/p/b3f665/32.png) [@priya.jetley](https://devforum.zoom.us/u/priya.jetley)\
**Post date:** [June 11, 2020, 10:42am UTC](https://devforum.zoom.us/t/webinar-api-retrieving-incorrect-data/19411/6 "2020-06-11T10:42:57Z")

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Hey Tommy,

Yes, this is fixed now.  
Thanks very much!

Regards,  
Priya

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<div class="post-metadata">

**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [June 16, 2020, 6:22pm UTC](https://devforum.zoom.us/t/webinar-api-retrieving-incorrect-data/19411/7 "2020-06-16T18:22:49Z")

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You are welcome! 🙂

-Tommy

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<div class="post-metadata">

**Author:** ![DeveloperBot](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/developerbot/32/12632_2.png) [@DeveloperBot](https://devforum.zoom.us/u/DeveloperBot)\
**Post date:** [August 21, 2020, 10:04pm UTC](https://devforum.zoom.us/t/webinar-api-retrieving-incorrect-data/19411/8 "2020-08-21T22:04:30Z")

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