# Webinar Client WebSDK - Connection Timed out **URL:** \ **Category:** Web\ **Created:** [June 3, 2020, 7:00pm UTC](https://devforum.zoom.us/t/webinar-client-websdk-connection-timed-out/20178 "2020-06-03T19:00:44Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![pinaki\_saha\_digital](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/pinaki_saha_digital/32/9832_2.png) [@pinaki\_saha\_digital](https://devforum.zoom.us/u/pinaki_saha_digital)\ **Post date:** [June 3, 2020, 7:00pm UTC](https://devforum.zoom.us/t/webinar-client-websdk-connection-timed-out/20178/1 "2020-06-03T19:00:44Z")
**Description** We are using your webinar and implementing the WebSDK with the help of zoom’s official documentation Now when I am going to join as an attendee, it says “Your connection has timed out and you cannot join the webinar. Verify your network connectivity and try again.”. We make sure that our network connection is completely fine. We are using the below code to join the attendee into webinar: const meetConfig = { apiKey: “xxxxxxxxxxxx”, apiSecret: “xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx”, meetingNumber: “\*\*\*\*\*\*\*\*\*\*\*”, leaveUrl: “{Zoom link}”, userName: “”, userEmail: “”, // required for webinar passWord: “”, // if required role: 0, // 1 for host; 0 for attendee or webinar }; var self= this; var signature = ZoomMtg.generateSignature({ meetingNumber: meetConfig.meetingNumber, apiKey: meetConfig.apiKey, apiSecret: meetConfig.apiSecret, role: meetConfig.role, success: function (res) { console.log(“Signature response—”, res.result); if (res.result) { var sig= res.result self.setState({ SignatureID: res.result, }); self.getSignature(sig) } } }) } getSignature(sig) { ZoomMtg.init({ leaveUrl: meetConfig.leaveUrl, success: function(success) { console.log(“Init Zoom”,success); ZoomMtg.join({ meetingNumber: meetConfig.meetingNumber, userName: meetConfig.userName, signature: sig, apiKey: meetConfig.apiKey, passWord: meetConfig.passWord, userEmail: meetConfig.userEmail, success: function(res){ console.log(“join success”,res,meetConfig)}, error: function(res){console.log(“Join error”,res)} }) } }) } **Error** Now when i am going to join as an attendee, it says “Your connection has timed out and you cannot join the webinar. Verify your network connectivity and try again.”. **Which version?** #### [v1.3.0](https://github.com/zoom/sample-app-web/releases/tag/v1.3.0) **To Reproduce(If applicable)** Steps to reproduce the behavior: 1. Added Webinar ID and Password into Meeting Config 2. Go to ‘Homepage’ 3. Wait to connect to the webinar and it will say timeout. **Screenshots** ![pasted_image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/0/028bb5aee9664b6be18d1cfe638c6a5f722d24b1.png) **Smartphone (please complete the following information):** - Browser: Chrome, Firefox, Safari \*This post has been edited to remove any meeting / webinar IDs ---
**Author:** ![helen.ulasevich](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/helen.ulasevich/32/9887_2.png) [@helen.ulasevich](https://devforum.zoom.us/u/helen.ulasevich)\ **Post date:** [June 4, 2020, 12:37pm UTC](https://devforum.zoom.us/t/webinar-client-websdk-connection-timed-out/20178/2 "2020-06-04T12:37:51Z")
Hi @pinaki_saha_digital, we’re also facing the same problem on WebSDK v1.7.8. Is it still reproducible on your end? Or did you manage to resolve it or got any feedback from Zoom team? Would appreciate any info on this! Thanks in advance. ---
**Author:** ![pinaki\_saha\_digital](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/pinaki_saha_digital/32/9832_2.png) [@pinaki\_saha\_digital](https://devforum.zoom.us/u/pinaki_saha_digital)\ **Post date:** [June 4, 2020, 4:06pm UTC](https://devforum.zoom.us/t/webinar-client-websdk-connection-timed-out/20178/3 "2020-06-04T16:06:01Z")
Hi Helen, we haven’t been able to get past this point and still stuck. We are exploring other possibilities but not something solid yet. I hope Zoom gets back quickly as we have a large event waiting on it. ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [June 9, 2020, 5:06pm UTC](https://devforum.zoom.us/t/webinar-client-websdk-connection-timed-out/20178/4 "2020-06-09T17:06:04Z")
Hey @pinaki_saha_digital, @helen.ulasevich, Double check these steps here: > [@Your connection has timed out and you cannot join the meeting. Verify your network connectivity and try again](https://devforum.zoom.us/t/your-connection-has-timed-out-and-you-cannot-join-the-meeting-verify-your-network-connectivity-and-try-again/10776/189): > > Hey @ctapiero, @mikko.valjento, @ilseferman, @tmswartz12 , @elena1, @arhossainim, @cinemed, @penar.musaraj, @mystery, @alexeygfi, This error can happen if: You are not using a [JWT App type](https://marketplace.zoom.us/docs/guides/build/jwt-app) for the key and secret. You are not using a [Pro or higher Zoom account](https://zoom.us/pricing). You are not using a real, running meeting / webinar id. There is an issue with your [signature generation](https://marketplace.zoom.us/docs/sdk/native-sdks/web/essential/signature). If you are still having this issue, please email your meeting ID and [Web SDK signature](https://marketplace.zoom.us/docs/sdk/native-sdks/web/essential/signature) to [developersupport@zoom.us](mailto:developersupport@zoom.us) with the erro… Thanks, Tommy ---
**Author:** ![DeveloperBot](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/developerbot/32/12632_2.png) [@DeveloperBot](https://devforum.zoom.us/u/DeveloperBot)\ **Post date:** [August 21, 2020, 9:57pm UTC](https://devforum.zoom.us/t/webinar-client-websdk-connection-timed-out/20178/5 "2020-08-21T21:57:39Z")