# WebSDK 1.7.2 Webinar Join Error

**URL:** <https://devforum.zoom.us/t/websdk-1-7-2-webinar-join-error/9260>\
**Category:** Web\
**Created:** [March 23, 2020, 12:16am UTC](https://devforum.zoom.us/t/websdk-1-7-2-webinar-join-error/9260 "2020-03-23T00:16:22Z")\
**Posts on this page:** 12\
**Page:** 1

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**Author:** ![rahul2](https://avatars.discourse-cdn.com/v4/letter/r/977dab/32.png) [@rahul2](https://devforum.zoom.us/u/rahul2)\
**Post date:** [March 23, 2020, 12:16am UTC](https://devforum.zoom.us/t/websdk-1-7-2-webinar-join-error/9260/1 "2020-03-23T00:16:22Z")

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Until a few hours ago, I had no problem joining a webinar using the WebSDK 1.7.2, including via the sample app. Then suddenly, I started getting a front-end error saying “another meeting running”. When I look at the network request itself, I see `"status":false,"errorCode":3000,"errorMessage":"The current sdk version doesn't support webinar, please upgrade to the latest version.","result":null`

In case it matters, the webinar ID is `566429136`, but no matter how many new webinars I try, same issue.

I am quite certain this version supports webinars because not only is it the latest, I was experimenting with it earlier as well. The two error messages also don’t seem to correlate to each other (the front-end one, and the back-end one about the meeting already running).

Version: WebSDK 1.7.2

To Reproduce

1. Start a webinar (either mine above, or I suppose any other)
2. Install the sample web app [https://github.com/zoom/sample-app-web](https://github.com/zoom/sample-app-web)
3. Try to join the webinar, you may see the front-end and back-end errors I was

 ![astro1286](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/8/81f3de92e830cb0a7e67509b5275a73d5441e644.png)

Urgent help would be greatly appreciated, as we are building a system for our customers who are having their events canceled to adopt Zoom. Thank you sincerely.

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**Author:** ![rahul2](https://avatars.discourse-cdn.com/v4/letter/r/977dab/32.png) [@rahul2](https://devforum.zoom.us/u/rahul2)\
**Post date:** [March 23, 2020, 12:32am UTC](https://devforum.zoom.us/t/websdk-1-7-2-webinar-join-error/9260/2 "2020-03-23T00:32:10Z")

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Figured it out - the error message sent down by Zoom both on the back-end and front-end are inaccurate, and different. Pretty confusing, unfortunately.

The issue was “Registration Required” was checked for the webinar. If I uncheck that, everything works fine.

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**Author:** ![michael\_p.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/michael_p.zoom/32/18105_2.png) [@michael\_p.zoom](https://devforum.zoom.us/u/michael_p.zoom)\
**Post date:** [March 23, 2020, 1:23am UTC](https://devforum.zoom.us/t/websdk-1-7-2-webinar-join-error/9260/3 "2020-03-23T01:23:30Z")

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Hi @rahul2,

We’re glad that you have it figured out, Right now we only support non-registered webinars. However, our next WebSDK release we plan on supporting registered webinars.

Let us know if you have any other questions.

Thanks

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**Author:** ![garciatorrent96](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/garciatorrent96/32/7250_2.png) [@garciatorrent96](https://devforum.zoom.us/u/garciatorrent96)\
**Post date:** [April 29, 2020, 8:43am UTC](https://devforum.zoom.us/t/websdk-1-7-2-webinar-join-error/9260/4 "2020-04-29T08:43:34Z")

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Hey, I use the sdk 1.7.6 and it appears the same error:

The current sdk version doesn’t support webinar, please upgrade to the latest version.

Why you put in your Sdk documentation “ **Start & Join Meeting / Webinar** ” but you don’t support webinars???!

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**Author:** ![michael\_p.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/michael_p.zoom/32/18105_2.png) [@michael\_p.zoom](https://devforum.zoom.us/u/michael_p.zoom)\
**Post date:** [April 29, 2020, 3:31pm UTC](https://devforum.zoom.us/t/websdk-1-7-2-webinar-join-error/9260/5 "2020-04-29T15:31:25Z")

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Hi @garciatorrent96

Our Web SDK supports joining Webinars only as an attendee at this time. We will support Start webinars as host and joining webinars as panelist in our upcoming 1.8.0 release - [https://marketplace.zoom.us/docs/guides/getting-started/stay-up-to-date/upcoming-changes/web-sdk](https://marketplace.zoom.us/docs/guides/getting-started/stay-up-to-date/upcoming-changes/web-sdk)

We’ll make sure to update our docs so that it’s clearer to users about what functionality it supports.

Thanks

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**Author:** ![awais1304](https://avatars.discourse-cdn.com/v4/letter/a/f19dbf/32.png) [@awais1304](https://devforum.zoom.us/u/awais1304)\
**Post date:** [July 15, 2020, 8:09am UTC](https://devforum.zoom.us/t/websdk-1-7-2-webinar-join-error/9260/6 "2020-07-15T08:09:13Z")

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Hi , using the latest websdk version i.e. 1.7.10 but getting this error in logs “The current sdk version doesn’t support webinar, please upgrade to the latest version.”

 ![Screenshot 2020-07-14 at 3.55.01 PM](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/3/3f66e69ff82bb211129f753288f7c3be87aeae99.png)

Edit: Integrating in react js project verison 16.10.2

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**Author:** ![yandryfont](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/yandryfont/32/11936_2.png) [@yandryfont](https://devforum.zoom.us/u/yandryfont)\
**Post date:** [July 15, 2020, 3:38pm UTC](https://devforum.zoom.us/t/websdk-1-7-2-webinar-join-error/9260/7 "2020-07-15T15:38:18Z")

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@awais1304 You have to configure your webinar without Registration required

 ![Screen Shot 2020-07-15 at 11.42.20](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/d/de76574a9f76f40da285720d4ef964f06e5a35be.png)

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**Author:** ![awais1304](https://avatars.discourse-cdn.com/v4/letter/a/f19dbf/32.png) [@awais1304](https://devforum.zoom.us/u/awais1304)\
**Post date:** [July 17, 2020, 6:29am UTC](https://devforum.zoom.us/t/websdk-1-7-2-webinar-join-error/9260/8 "2020-07-17T06:29:16Z")

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Thanks @yandryfont.  
Disabling this option worked for me ![Screenshot 2020-07-17 at 11.28.23 AM](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/0/087e400ab2b9b52dfe2383b5e47ef1fa3f2b98e7.png)

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**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [July 21, 2020, 9:15pm UTC](https://devforum.zoom.us/t/websdk-1-7-2-webinar-join-error/9260/9 "2020-07-21T21:15:44Z")

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Thanks @yandryfont for sharing the solution!

@awais1304 happy to hear you got it working! 🙂

-Tommy

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**Author:** ![TGA](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tga/32/19986_2.png) [@TGA](https://devforum.zoom.us/u/TGA)\
**Post date:** [December 10, 2020, 1:30pm UTC](https://devforum.zoom.us/t/websdk-1-7-2-webinar-join-error/9260/10 "2020-12-10T13:30:32Z")

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Hi,

I’m having the same problem, on the latest release, 1.8.3

Even after unchecking the registrants option it is not working,

Waiting for the feedback

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**Author:** ![mehul](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/mehul/32/19466_2.png) [@mehul](https://devforum.zoom.us/u/mehul)\
**Post date:** [December 21, 2020, 12:44pm UTC](https://devforum.zoom.us/t/websdk-1-7-2-webinar-join-error/9260/11 "2020-12-21T12:44:29Z")

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Same. disabling all options also doesn’t seem to make it work. this SDK is getting worse.

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**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [December 22, 2020, 9:52pm UTC](https://devforum.zoom.us/t/websdk-1-7-2-webinar-join-error/9260/12 "2020-12-22T21:52:55Z")

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Hey @mehul, @TGA,

Can you please create a new topic here #client-web-sdk and fill out the post template so we have enough details to help?

Thanks,  
Tommy
