# Websocket connection timeout (only for 1 user/client)

**URL:** <https://devforum.zoom.us/t/websocket-connection-timeout-only-for-1-user-client/82905>\
**Category:** Web\
**Created:** [February 10, 2023, 3:43pm UTC](https://devforum.zoom.us/t/websocket-connection-timeout-only-for-1-user-client/82905 "2023-02-10T15:43:55Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![rviveiros](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/rviveiros/32/45360_2.png) [@rviveiros](https://devforum.zoom.us/u/rviveiros)\
**Post date:** [February 10, 2023, 3:43pm UTC](https://devforum.zoom.us/t/websocket-connection-timeout-only-for-1-user-client/82905/1 "2023-02-10T15:43:55Z")

</div>

**Description**  
I have an user that were able to connect to the meeting the last 8 days, but today when he tries to connect he is getting this error.

**Browser Console Error**  
WebSocket connection to ‘wss://zoomsp134224175171rwg.cloud.zoom.us/wc/media/8589391337?type=a&cid=E847A324-FF5F-7D34-4E32-E523AF38C79E&mode=2’ failed: Error during WebSocket handshake: net::ERR\_CONNECTION\_RESET

main.21d413a9e2dfecb9.js:1

```
   WebSocket connection to 'wss://zoomsp134224175171rwg.cloud.zoom.us/wc/api/8589391337?dn2=SGFtaWx0b24&auth=EKQY5vjeHOuStLkVr7tb-z8IYlfsW5gTXxRu66Mf--4&browser=Chrome109&trackAuth=LI9a_4_XwZsv6_Dzp_JQVt5NOMRgUZZ0yh76M6fHJzc&mid=RekAmELtRtKo%2Bi%2B0JIy1Ug%3D%3D&tid=v%3D2.0%3Bclid%3Dus02%3Brid%3DWEB_ff5d156711c69ab2f0b8c976373699c8&lang=pt&ts=1676042281937&ZM-CID=0796e82d-0c87-4424-a5f9-1144159b7ab0&_ZM_MTG_TRACK_ID=&jscv=2.8.0&fromNginx=undefined&mpwd=879302&signType=sdk&zak=&sign=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJzZGtLZXkiOiIx...E2NzYwNDIyNDQsImV4cCI6MTY3NjA0OTQ0NCwiYXBwS2V5IjoiMUVrSzA1bmZFeEZLVlNJa0o3N2FuMEFKZmdMMGg1NXlORXNkIiwidG9rZW5FeHAiOjE2NzYwNDk0NDR9.fB5LFZj3THNn4SSlVNqkjU7q22P-Jn8r37wPfE-xQjo&rwcAuth=MTY3NjA0MjI4MjEwMi4ZBCiwUsp573xIP_b0KrVrvI8tlOlt9fcf-PobH02biA&as_type=2&email=hamilton.manieri%40hotmail.com&tk=&isdj=1&zoomid=YbDYsBkc5pG4NtsY4KXUHQ&participantID=2205361&opt=TUN3d0xERTJOell3TkRJeU9ERXlNREFzV1dKRVdYTkNhMk0xY0VjMFRuUnpXVFJMV0ZWSVVRLjFlQjhxMGdHNExiYkZfUm91VG9KOEpzeHV1SmRkU1FUaWdVVUNvZHFGRFE&cfs=0&clientCaps=2' failed: Error in connection establishment: net::ERR_CONNECTION_TIMED_OUT

```

**Which Web Meeting SDK version?**  
Version 2.8

**Device (please complete the following information):**

- Device: Windows 11
- Browser: Chrome, Edge, Firefox

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<div class="post-metadata">

**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [March 13, 2023, 1:44am UTC](https://devforum.zoom.us/t/websocket-connection-timeout-only-for-1-user-client/82905/2 "2023-03-13T01:44:23Z")

</div>

Closed on March 13, 2023, 1:44am UTC

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