# Websocket Events Not Firing

**URL:** <https://devforum.zoom.us/t/websocket-events-not-firing/138490>\
**Category:** API and Webhooks\
**Created:** [November 4, 2025, 12:07pm UTC](https://devforum.zoom.us/t/websocket-events-not-firing/138490 "2025-11-04T12:07:06Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![paul.leach](https://avatars.discourse-cdn.com/v4/letter/p/a3d4f5/32.png) [@paul.leach](https://devforum.zoom.us/u/paul.leach)\
**Post date:** [November 4, 2025, 12:07pm UTC](https://devforum.zoom.us/t/websocket-events-not-firing/138490/1 "2025-11-04T12:07:06Z")

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Hi everyone,

We currently use an on-premise solution that leverages the Zoom Cloud APIs to retrieve the health and status of Zoom Rooms. However, due to API polling limitations and our requirement for near real-time information, we’ve successfully implemented WebSockets to receive notifications when a room (user) is in an active call.

We’re now looking to extend this functionality to include:

- **Alert events** from Zoom Rooms

- **QoS (Quality of Service) statistics** for Zoom Room users

According to the documentation I’m referencing (the developer websocket page, which I can’t link here), this should be achievable.

I have added the subscription for alert events and ensured the required Room Read permissions are enabled. However, QoS events do not appear to be available as a subscription option at this time.

Despite having the correct permissions and subscriptions, no alert events are being received by our application. A simple test—such as disconnecting the touch panel from the codec or disconnecting the codec from Zoom—does not trigger any WebSocket alerts.

**My questions are:**

- Do WebSockets currently support Zoom Room alert events?

- If not, is there a roadmap or timeline for when this functionality (including QoS event support) will be available?

A timely response would be greatly appreciated, as this functionality is mission-critical to our integration.

Thank you!

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**Author:** ![amanda-recallai](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/amanda-recallai/32/44747_2.png) [@amanda-recallai](https://devforum.zoom.us/u/amanda-recallai)\
**Post date:** [November 4, 2025, 6:37pm UTC](https://devforum.zoom.us/t/websocket-events-not-firing/138490/2 "2025-11-04T18:37:45Z")

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Hi @paul.leach! From the documentation I’ve seen, Zoom Developer WebSockets don’t currently deliver Zoom Rooms alert events. These events seem to only be exposed via Zoom Rooms webhooks, not the WebSocket stream. I’m curious, if you’ve got docs indicating these alerts should be available over WebSockets, could you share the link?

To get these alerts via webhook, you can subscribe to the Zoom Rooms webhook alert events and make sure the alerts are enabled in the Zoom admin under **Rooms → Account Settings → Alert**.

As far as I know, there isn’t a public timeline for Rooms alerts over WebSockets, so I’ll defer to the Zoom team on roadmap details.

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**Author:** ![paul.leach](https://avatars.discourse-cdn.com/v4/letter/p/a3d4f5/32.png) [@paul.leach](https://devforum.zoom.us/u/paul.leach)\
**Post date:** [November 5, 2025, 10:51am UTC](https://devforum.zoom.us/t/websocket-events-not-firing/138490/3 "2025-11-05T10:51:39Z")

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Hi Amanda,

I am using this as a guide (Cannot add a link for some reason - developers(dot)zoom(dot)us/docs/api/websockets/) click on “Rooms” then it says alerts are supported. Granted, the link does redirect to the Webhooks page, but in that case it would be assumed that whatever Webhooks supports, Websockets would.

Also, when creating a Websocket feature in an app, alerts are event options to subscribe to.

Thanks,

Paul

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**Author:** ![paul.leach](https://avatars.discourse-cdn.com/v4/letter/p/a3d4f5/32.png) [@paul.leach](https://devforum.zoom.us/u/paul.leach)\
**Post date:** [November 10, 2025, 4:08pm UTC](https://devforum.zoom.us/t/websocket-events-not-firing/138490/4 "2025-11-10T16:08:38Z")

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For anyone happening across this. I have now got this working using the correct settings as outlined by Amanda.

Thanks!

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**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [November 11, 2025, 4:08pm UTC](https://devforum.zoom.us/t/websocket-events-not-firing/138490/5 "2025-11-11T16:08:39Z")

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