# When calling zoomSdk.startRTMS getting error Code 10001 The Zoom client encountered an error while processing the request

**URL:** <https://devforum.zoom.us/t/when-calling-zoomsdk-startrtms-getting-error-code-10001-the-zoom-client-encountered-an-error-while-processing-the-request/134351>\
**Category:** Realtime Media Streams\
**Created:** [June 23, 2025, 5:09pm UTC](https://devforum.zoom.us/t/when-calling-zoomsdk-startrtms-getting-error-code-10001-the-zoom-client-encountered-an-error-while-processing-the-request/134351 "2025-06-23T17:09:17Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![gmeola-sw](https://avatars.discourse-cdn.com/v4/letter/g/76d3ee/32.png) [@gmeola-sw](https://devforum.zoom.us/u/gmeola-sw)\
**Post date:** [June 23, 2025, 5:09pm UTC](https://devforum.zoom.us/t/when-calling-zoomsdk-startrtms-getting-error-code-10001-the-zoom-client-encountered-an-error-while-processing-the-request/134351/1 "2025-06-23T17:09:17Z")

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When trying to start RTMS using @zoom/appssdk method startRTMS, I’m getting the following error:

```auto
Uncaught Error: The Zoom client encountered an error while processing the request!
    at new ZoomApiError2 (sdk.es.js:133:28)
    at sdk.es.js:1608:45
    at ZoomSdk2.native2js (sdk.es.js:1544:17)
    at <anonymous>:1:16

```

Events subscription configured as Webhook (rtms started, rtms stopped)  
APIs, scopes configured as documented in rtms samples.

As I’ve read in another comment, this is for Zoom support, the account from which I am writing this is not in the organization that has RTMS enabled. I have a test account in that other org.

Would appreciate some guidance. I suppose I’m missing some configuration or similar.

Thanks!

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**Author:** ![canarydavid](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/canarydavid/32/69047_2.png) [@canarydavid](https://devforum.zoom.us/u/canarydavid)\
**Post date:** [June 30, 2025, 2:54pm UTC](https://devforum.zoom.us/t/when-calling-zoomsdk-startrtms-getting-error-code-10001-the-zoom-client-encountered-an-error-while-processing-the-request/134351/2 "2025-06-30T14:54:38Z")

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Bump. We are stuck on this. Has anyone seen this behavior or can offer help? Thank you!

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**Author:** ![michael.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/michael.zoom/32/37213_2.png) [@michael.zoom](https://devforum.zoom.us/u/michael.zoom)\
**Post date:** [July 8, 2025, 12:38am UTC](https://devforum.zoom.us/t/when-calling-zoomsdk-startrtms-getting-error-code-10001-the-zoom-client-encountered-an-error-while-processing-the-request/134351/3 "2025-07-08T00:38:25Z")

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This error occurs because the client version used does not have support for `startRTMS()` and `stopRTMS()` APIs. In our next upcoming desktop client release, 6.5.5, the [Zoom Apps JS SDK](https://appssdk.zoom.us/classes/ZoomSdk.ZoomSdk.html#startRTMS) will support in-meeting apps launching a stream.

RTMS can be started today either with the [REST API to update status](https://developers.zoom.us/docs/api/meetings/#tag/meetings/PATCH/live_meetings/%7BmeetingId%7D/rtms_app/status) or be set to auto-start when the meeting begins.

Desktop client versions 6.5.5+ will have full support for in-meeting apps & the JS SDK methods.

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**Author:** ![MaxM](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/maxm/32/42303_2.png) [@MaxM](https://devforum.zoom.us/u/MaxM)\
**Post date:** [July 21, 2025, 4:17pm UTC](https://devforum.zoom.us/t/when-calling-zoomsdk-startrtms-getting-error-code-10001-the-zoom-client-encountered-an-error-while-processing-the-request/134351/4 "2025-07-21T16:17:12Z")

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Closed on July 21, 2025, 4:17pm UTC