# When I click start it crashed **URL:** \ **Category:** Electron\ **Created:** [March 25, 2020, 4:09pm UTC](https://devforum.zoom.us/t/when-i-click-start-it-crashed/9611 "2020-03-25T16:09:02Z")\ **Posts on this page:** 16\ **Page:** 1
**Author:** ![dongyuekai1](https://avatars.discourse-cdn.com/v4/letter/d/e9c0ed/32.png) [@dongyuekai1](https://devforum.zoom.us/u/dongyuekai1)\ **Post date:** [March 25, 2020, 4:09pm UTC](https://devforum.zoom.us/t/when-i-click-start-it-crashed/9611/1 "2020-03-25T16:09:02Z")
![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/4/41f62d0c2443703453ebdede4b0483dcc60482b9.png) ---
**Author:** ![carson.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/carson.zoom/32/785_2.png) [@carson.zoom](https://devforum.zoom.us/u/carson.zoom)\ **Post date:** [March 26, 2020, 3:32am UTC](https://devforum.zoom.us/t/when-i-click-start-it-crashed/9611/2 "2020-03-26T03:32:47Z")
Hi [dongyuekai1](https://devforum.zoom.us/u/dongyuekai1), Thanks for the post. Could you provide the following information: 1. How to reproduce this issue? 2. Could you provide the SDK log for us to further investigate? You can pass `true` to `enable_log` while initializing the SDK, and you may find the SDK log at `~/Library/Logs/zoom.us` 3. Could you also provide the .crash file generated by the mac OS? Thanks! ---
**Author:** ![dongyuekai1](https://avatars.discourse-cdn.com/v4/letter/d/e9c0ed/32.png) [@dongyuekai1](https://devforum.zoom.us/u/dongyuekai1)\ **Post date:** [March 26, 2020, 4:10am UTC](https://devforum.zoom.us/t/when-i-click-start-it-crashed/9611/3 "2020-03-26T04:10:44Z")
When I packed the electron packager, I was able to start a meeting normally When I was running through the code and I clicked to start the meeting the code crashed I cant find the SDK crash log at ~/Library/Logs/zoom.us: ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/8/8850b26f5717b897f92c4a2bf7876f6f901af58b.png) ---
**Author:** ![dongyuekai1](https://avatars.discourse-cdn.com/v4/letter/d/e9c0ed/32.png) [@dongyuekai1](https://devforum.zoom.us/u/dongyuekai1)\ **Post date:** [March 26, 2020, 4:11am UTC](https://devforum.zoom.us/t/when-i-click-start-it-crashed/9611/4 "2020-03-26T04:11:46Z")
When I was running through the code： step1: ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/e/e67783e5648a50137d1afea3eae7c4fbaa2ba753.png) ---
**Author:** ![dongyuekai1](https://avatars.discourse-cdn.com/v4/letter/d/e9c0ed/32.png) [@dongyuekai1](https://devforum.zoom.us/u/dongyuekai1)\ **Post date:** [March 26, 2020, 4:12am UTC](https://devforum.zoom.us/t/when-i-click-start-it-crashed/9611/5 "2020-03-26T04:12:39Z")
steps2: ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/d/d681b44b18cf3037f58a54066ff841af1ae4b60a.png) ---
**Author:** ![dongyuekai1](https://avatars.discourse-cdn.com/v4/letter/d/e9c0ed/32.png) [@dongyuekai1](https://devforum.zoom.us/u/dongyuekai1)\ **Post date:** [March 26, 2020, 4:13am UTC](https://devforum.zoom.us/t/when-i-click-start-it-crashed/9611/6 "2020-03-26T04:13:16Z")
step3: ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/d/d0ee97a5a01d7e33fefd4308e6d400a693ac8cd7.png) ---
**Author:** ![dongyuekai1](https://avatars.discourse-cdn.com/v4/letter/d/e9c0ed/32.png) [@dongyuekai1](https://devforum.zoom.us/u/dongyuekai1)\ **Post date:** [March 26, 2020, 4:14am UTC](https://devforum.zoom.us/t/when-i-click-start-it-crashed/9611/7 "2020-03-26T04:14:36Z")
MacOS.crash: Process: Electron [8219] Path: /Users/USER/Desktop/\*/Electron.app/Contents/MacOS/Electron Identifier: com.github.Electron Version: 5.0.13 (5.0.13) Code Type: X86-64 (Native) Parent Process: ??? [8217] Responsible: Electron [8219] User ID: 502 Date/Time: 2020-03-26 11:57:57.117 +0800 OS Version: Mac OS X 10.14.6 (18G103) Report Version: 12 Anonymous UUID: F569716F-8041-41EE-F3E1-DB836D022BFA Sleep/Wake UUID: 80963EC1-5B5F-49B7-9816-1C02F59599E3 Time Awake Since Boot: 82000 seconds Time Since Wake: 6300 seconds System Integrity Protection: disabled Crashed Thread: 38 Dispatch queue: com.apple.root.default-qos Exception Type: EXC\_CRASH (SIGABRT) Exception Codes: 0x0000000000000000, 0x0000000000000000 Exception Note: EXC\_CORPSE\_NOTIFY Termination Reason: Namespace TCC, Code 0x0 Thread 0:: CrBrowserMain Dispatch queue: com.apple.main-thread 0 com.apple.CoreFoundation 0x00007fff46a281ec \_\_CFStringAppendBytes + 8 1 com.apple.CoreFoundation 0x00007fff46a26325 \_\_CFStringAppendFormatCore + 9265 2 com.apple.CoreFoundation 0x00007fff46a6f3e8 CFStringAppendFormatAndArguments + 66 3 com.apple.CoreFoundation 0x00007fff46a6f386 CFStringAppendFormat + 128 4 com.apple.CoreFoundation 0x00007fff46aaecd8 \_\_CFBasicHashCopyDescription\_block\_invoke + 379 5 com.apple.CoreFoundation 0x00007fff46a3f902 CFBasicHashApply + 105 6 com.apple.CoreFoundation 0x00007fff46aaeb35 CFBasicHashCopyDescription + 777 7 com.apple.CoreFoundation 0x00007fff46aae7df \_\_CFBasicHashCopyDescription + 40 8 com.apple.CoreFoundation 0x00007fff46a68837 CFCopyDescription + 159 9 com.apple.CoreMedia 0x00007fff47b422c6 figFormatDescriptionCopyDebugDesc + 143 10 com.apple.CoreFoundation 0x00007fff46a68837 CFCopyDescription + 159 11 com.apple.CMIOUnits 0x0000000123c0a704 0x123bb7000 + 341764 12 com.apple.CMIOUnits 0x0000000123c094b8 0x123bb7000 + 337080 13 libsystem\_pthread.dylib 0x00007fff72bb2ce3 \_\_pthread\_once\_handler + 65 14 libsystem\_platform.dylib 0x00007fff72ba8aab \_os\_once\_callout + 18 15 libsystem\_pthread.dylib 0x00007fff72bb2c7f pthread\_once + 56 16 com.apple.CMIOUnits 0x0000000123c0a7e7 0x123bb7000 + 341991 17 com.apple.CMIOUnits 0x0000000123be574c 0x123bb7000 + 190284 18 com.apple.CMIOUnits 0x0000000123be5118 0x123bb7000 + 188696 19 com.apple.CoreMediaIO 0x00007fff47c489de CMIOUnitCreateFromDescription + 1588 20 com.apple.CMIOBaseUnits 0x0000000123d3991c 0x123d07000 + 207132 21 com.apple.CMIOBaseUnits 0x0000000123d0ada3 0x123d07000 + 15779 22 com.apple.CMIOBaseUnits 0x0000000123d186b1 0x123d07000 + 71345 23 com.apple.CoreMediaIO 0x00007fff47c35bd7 CMIOUnitNodeInfo::Initialize(CMIOGraph\*) + 53 24 com.apple.CoreMediaIO 0x00007fff47c28982 CMIOGraph::Initialize() + 10870 25 com.apple.avfoundation 0x00007fff42a47944 -[AVCaptureSession \_buildAndRunGraph] + 1923 26 com.apple.avfoundation 0x00007fff42a4bd1c -[AVCaptureSession \_setRunning:] + 247 27 com.apple.avfoundation 0x00007fff42a4bbbb -[AVCaptureSession startRunning] + 97 28 saasbee.nydus 0x0000000111290547 0x1111b0000 + 918855 29 saasbee.nydus 0x0000000111291405 0x1111b0000 + 922629 30 saasbee.nydus 0x00000001112930fc 0x1111b0000 + 930044 31 SaaSbee.mcm 0x000000010e699eb1 0x10e687000 + 77489 32 SaaSbee.mcm 0x000000010e68d40a 0x10e687000 + 25610 33 SaaSBee.zVideoApp 0x00000001129d895b 0x112970000 + 428379 34 SaaSBee.zVideoApp 0x00000001129c8dd9 0x112970000 + 363993 35 SaaSbee.ZoomSDKVideoUI 0x000000010d1a4f17 0x10d17a000 + 175895 36 SaaSbee.ZoomSDKVideoUI 0x000000010d1a2ee9 0x10d17a000 + 167657 37 SaaSbee.ZoomSDKVideoUI 0x000000010d1a5d71 0x10d17a000 + 179569 38 SaaSbee.ZoomSDKVideoUI 0x000000010d390059 0x10d17a000 + 2187353 39 SaaSbee.ZoomSDKVideoUI 0x000000010d38b7cc 0x10d17a000 + 2168780 40 SaaSbee.ZoomSDKVideoUI 0x000000010d38b4aa 0x10d17a000 + 2167978 41 com.apple.CoreFoundation 0x00007fff46aa82f6 **CFNOTIFICATIONCENTER\_IS\_CALLING\_OUT\_TO\_AN\_OBSERVER** + 12 42 com.apple.CoreFoundation 0x00007fff46aa8270 \_\_\_CFXRegistrationPost\_block\_invoke + 63 43 com.apple.CoreFoundation 0x00007fff46aa81da \_CFXRegistrationPost + 404 44 com.apple.CoreFoundation 0x00007fff46ab0688 \_\_\_CFXNotificationPost\_block\_invoke + 87 45 com.apple.CoreFoundation 0x00007fff46a19014 -[\_CFXNotificationRegistrar find:object:observer:enumerator:] + 1642 46 com.apple.CoreFoundation 0x00007fff46a183c7 \_CFXNotificationPost + 732 47 SaaSbee.ZoomSDKVideoUI 0x000000010d31600c 0x10d17a000 + 1687564 48 SaaSbee.ZoomSDKVideoUI 0x000000010d33fa1c 0x10d17a000 + 1858076 49 SaaSbee.ZoomSDKVideoUI 0x000000010d33f7f8 0x10d17a000 + 1857528 50 SaaSbee.ZoomSDKVideoUI 0x000000010d33d526 0x10d17a000 + 1848614 51 com.apple.CoreFoundation 0x00007fff46aa82f6 **CFNOTIFICATIONCENTER\_IS\_CALLING\_OUT\_TO\_AN\_OBSERVER** + 12 52 com.apple.CoreFoundation 0x00007fff46aa8270 \_\_\_CFXRegistrationPost\_block\_invoke + 63 53 com.apple.CoreFoundation 0x00007fff46aa81da \_CFXRegistrationPost + 404 54 com.apple.CoreFoundation 0x00007fff46ab0688 \_\_\_CFXNotificationPost\_block\_invoke + 87 55 com.apple.CoreFoundation 0x00007fff46a19014 -[\_CFXNotificationRegistrar find:object:observer:enumerator:] + 1642 56 com.apple.CoreFoundation 0x00007fff46a183c7 \_CFXNotificationPost + 732 57 SaaSbee.ZoomSDKVideoUI 0x000000010d31600c 0x10d17a000 + 1687564 58 SaaSbee.ZoomSDKVideoUI 0x000000010d335e87 0x10d17a000 + 1818247 59 SaaSbee.ZoomSDKVideoUI 0x000000010d231e33 0x10d17a000 + 753203 60 SaaSBee.zVideoApp 0x00000001129e1658 0x112970000 + 464472 61 SaaSBee.zVideoApp 0x00000001129e07e9 0x112970000 + 460777 62 com.apple.CoreFoundation 0x00007fff46a647c0 **CFRUNLOOP\_IS\_CALLING\_OUT\_TO\_A\_TIMER\_CALLBACK\_FUNCTION** + 20 63 com.apple.CoreFoundation 0x00007fff46a6436c \_\_CFRunLoopDoTimer + 851 64 com.apple.CoreFoundation 0x00007fff46a63eb2 \_\_CFRunLoopDoTimers + 330 65 com.apple.CoreFoundation 0x00007fff46a450c2 \_\_CFRunLoopRun + 2130 66 com.apple.CoreFoundation 0x00007fff46a4461e CFRunLoopRunSpecific + 455 67 com.apple.HIToolbox 0x00007fff45ca31ab RunCurrentEventLoopInMode + 292 68 com.apple.HIToolbox 0x00007fff45ca2ee5 ReceiveNextEventCommon + 603 69 com.apple.HIToolbox 0x00007fff45ca2c76 \_BlockUntilNextEventMatchingListInModeWithFilter + 64 70 com.apple.AppKit 0x00007fff4403b77d \_DPSNextEvent + 1135 71 com.apple.AppKit 0x00007fff4403a46b -[NSApplication(NSEvent) \_nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1361 72 com.apple.AppKit 0x00007fff44034588 -[NSApplication run] + 699 73 com.github.Electron.framework 0x00000001034611fc 0x1010d0000 + 37294588 74 com.github.Electron.framework 0x000000010345fd3f 0x1010d0000 + 37289279 75 com.github.Electron.framework 0x00000001033d8b58 0x1010d0000 + 36735832 76 com.github.Electron.framework 0x0000000101c29db3 0x1010d0000 + 11902387 77 com.github.Electron.framework 0x0000000101c29bf0 0x1010d0000 + 11901936 78 com.github.Electron.framework 0x0000000101c2bc12 0x1010d0000 + 11910162 79 com.github.Electron.framework 0x0000000101c26ac4 0x1010d0000 + 11889348 80 com.github.Electron.framework 0x0000000102feb2de 0x1010d0000 + 32617182 81 com.github.Electron.framework 0x0000000102feaf51 0x1010d0000 + 32616273 82 com.github.Electron.framework 0x0000000104b97d0f 0x1010d0000 + 61635855 83 com.github.Electron.framework 0x0000000102fea3a4 0x1010d0000 + 32613284 84 com.github.Electron.framework 0x00000001010d20d4 AtomMain + 84 85 com.github.Electron 0x00000001010a19b0 0x1010a0000 + 6576 86 libdyld.dylib 0x00007fff729c03d5 start + 1 Thread 1: 0 libsystem\_pthread.dylib 0x00007fff72bb33f0 start\_wqthread + 0 Thread 2:: TaskSchedulerServiceThread 0 libsystem\_kernel.dylib 0x00007fff72afb78e kevent + 10 1 com.github.Electron.framework 0x0000000103466dc9 0x1010d0000 + 37318089 2 com.github.Electron.framework 0x00000001034648bd 0x1010d0000 + 37308605 3 com.github.Electron.framework 0x000000010345a55e 0x1010d0000 + 37266782 4 com.github.Electron.framework 0x00000001033d8b58 0x1010d0000 + 36735832 5 com.github.Electron.framework 0x000000010340d557 0x1010d0000 + 36951383 6 com.github.Electron.framework 0x000000010341dc4a 0x1010d0000 + 37018698 7 com.github.Electron.framework 0x000000010345a8c7 0x1010d0000 + 37267655 8 libsystem\_pthread.dylib 0x00007fff72bb42eb \_pthread\_body + 126 9 libsystem\_pthread.dylib 0x00007fff72bb7249 \_pthread\_start + 66 10 libsystem\_pthread.dylib 0x00007fff72bb340d thread\_start + 13 External Modification Summary: Calls made by other processes targeting this process: task\_for\_pid: 0 thread\_create: 0 thread\_set\_state: 0 Calls made by this process: task\_for\_pid: 0 thread\_create: 0 thread\_set\_state: 0 Calls made by all processes on this machine: task\_for\_pid: 462399 thread\_create: 0 thread\_set\_state: 431 VM Region Summary: ReadOnly portion of Libraries: Total=618.8M resident=0K(0%) swapped\_out\_or\_unallocated=618.8M(100%) Writable regions: Total=479.5M written=0K(0%) resident=0K(0%) swapped\_out=0K(0%) unallocated=479.5M(100%) ``` VIRTUAL REGION ``` REGION TYPE SIZE COUNT (non-coalesced) =========== ======= ======= Accelerate framework 256K 2 Activity Tracing 256K 1 CG backing stores 14.9M 4 CG image 168K 12 CoreAnimation 125.8M 52 CoreGraphics 8K 1 CoreImage 28K 3 CoreUI image data 1072K 13 CoreUI image file 320K 4 Dispatch continuations 8192K 1 Foundation 4K 1 IOKit 7940K 1 Image IO 420K 41 Kernel Alloc Once 8K 1 MALLOC 107.3M 61 MALLOC guard page 32K 8 Memory Tag 242 12K 1 Memory Tag 255 139.6M 49 PROTECTED\_MEMORY 4K 1 STACK GUARD 56.2M 40 Stack 206.8M 40 VM\_ALLOCATE 5476K 36 \_\_DATA 46.4M 370 \_\_DATA\_CONST 120K 2 \_\_FONT\_DATA 4K 1 \_\_LINKEDIT 228.4M 36 \_\_TEXT 390.4M 354 \_\_UNICODE 564K 1 mapped file 184.4M 103 shared memory 2728K 15 =========== ======= ======= TOTAL 1.5G 1255 ---
**Author:** ![dongyuekai1](https://avatars.discourse-cdn.com/v4/letter/d/e9c0ed/32.png) [@dongyuekai1](https://devforum.zoom.us/u/dongyuekai1)\ **Post date:** [March 26, 2020, 4:21am UTC](https://devforum.zoom.us/t/when-i-click-start-it-crashed/9611/8 "2020-03-26T04:21:35Z")
i can find crash log at ~/Library/Logs/Electron: ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/4/45addfb379558ab6c9832a5b8fadb0de95ed400d.png) ---
**Author:** ![carson.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/carson.zoom/32/785_2.png) [@carson.zoom](https://devforum.zoom.us/u/carson.zoom)\ **Post date:** [March 26, 2020, 4:46am UTC](https://devforum.zoom.us/t/when-i-click-start-it-crashed/9611/9 "2020-03-26T04:46:57Z")
Hi [dongyuekai1](https://devforum.zoom.us/u/dongyuekai1), Thanks for the information. Apologize for the wrong path provided for the SDK log, for the Electron SDK log on macOS, the path is `:~/Library/Logs/DiagnosticReports/(appName)`. Would you mind putting the SDK log and the .crash file into a shared drive and share it with me? I will forward it to the engineering team to investigate the root cause that is causing the crash. Thanks! ---
**Author:** ![182883415](https://avatars.discourse-cdn.com/v4/letter/1/3bc359/32.png) [@182883415](https://devforum.zoom.us/u/182883415)\ **Post date:** [March 27, 2020, 2:39am UTC](https://devforum.zoom.us/t/when-i-click-start-it-crashed/9611/12 "2020-03-27T02:39:07Z")
尝试用系统终端运行，不要用使用编辑器的终端运行 ---
**Author:** ![carson.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/carson.zoom/32/785_2.png) [@carson.zoom](https://devforum.zoom.us/u/carson.zoom)\ **Post date:** [March 27, 2020, 4:17am UTC](https://devforum.zoom.us/t/when-i-click-start-it-crashed/9611/13 "2020-03-27T04:17:47Z")
Hi [dongyuekai1](https://devforum.zoom.us/t/when-i-click-start-it-crashed/9611/11), Thanks for the reply and thanks for providing the log. Based on the log provided, it seems like the crash is happening at this location: ![93FEFB68-6D1B-40F7-8AFB-F091ECD386C7](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/2/211b228e48bd1db1e8a22039ae3383a102f02581.jpeg) “Crashing due to privacy violation”. Could you double-check if the demo app has been granted the proper permission to run? It seems like it has been blocked. Hope this helps. Thanks! ---
**Author:** ![dongyuekai1](https://avatars.discourse-cdn.com/v4/letter/d/e9c0ed/32.png) [@dongyuekai1](https://devforum.zoom.us/u/dongyuekai1)\ **Post date:** [March 30, 2020, 4:09am UTC](https://devforum.zoom.us/t/when-i-click-start-it-crashed/9611/14 "2020-03-30T04:09:53Z")
When I start a meeting, I saw a page that looks like this，Why isn’t there a normal bottom toolbar: ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/c/c0d68d0406893e36cd0a54ae9885bb221553745c.jpeg) ---
**Author:** ![carson.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/carson.zoom/32/785_2.png) [@carson.zoom](https://devforum.zoom.us/u/carson.zoom)\ **Post date:** [March 31, 2020, 4:20am UTC](https://devforum.zoom.us/t/when-i-click-start-it-crashed/9611/15 "2020-03-31T04:20:42Z")
Hi [dongyuekai1](https://devforum.zoom.us/u/dongyuekai1), Thanks for the screenshot. Did you hide the bottom panel before the meeting or did you press the button “Show BottomFloatToolbarWnd” in the control UI? Are you seeing any errors? Thanks! ---
**Author:** ![dongyuekai1](https://avatars.discourse-cdn.com/v4/letter/d/e9c0ed/32.png) [@dongyuekai1](https://devforum.zoom.us/u/dongyuekai1)\ **Post date:** [April 2, 2020, 4:11am UTC](https://devforum.zoom.us/t/when-i-click-start-it-crashed/9611/16 "2020-04-02T04:11:11Z")
hi Excuse me, can I port this SDK to another version of the electron project ？ The node version and the electron version in my other projects are not consistent with the SDK ---
**Author:** ![carson.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/carson.zoom/32/785_2.png) [@carson.zoom](https://devforum.zoom.us/u/carson.zoom)\ **Post date:** [April 3, 2020, 6:10am UTC](https://devforum.zoom.us/t/when-i-click-start-it-crashed/9611/17 "2020-04-03T06:10:03Z")
Hi [dongyuekai1](https://devforum.zoom.us/u/dongyuekai1), Yes, you may use other node version and electron version, you just need to rebuild the node addon. The node version and electron version mentioned in the doc is for running the demo app. Hope this helps. Thanks! ---
**Author:** ![DeveloperBot](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/developerbot/32/12632_2.png) [@DeveloperBot](https://devforum.zoom.us/u/DeveloperBot)\ **Post date:** [August 21, 2020, 8:16pm UTC](https://devforum.zoom.us/t/when-i-click-start-it-crashed/9611/18 "2020-08-21T20:16:16Z")