# When will I get an answer for the Fully Customizable SDK? **URL:** \ **Category:** Web\ **Created:** [March 18, 2021, 2:50am UTC](https://devforum.zoom.us/t/when-will-i-get-an-answer-for-the-fully-customizable-sdk/45933 "2021-03-18T02:50:26Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![minpelle](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/minpelle/32/24710_2.png) [@minpelle](https://devforum.zoom.us/u/minpelle)\ **Post date:** [March 18, 2021, 2:50am UTC](https://devforum.zoom.us/t/when-will-i-get-an-answer-for-the-fully-customizable-sdk/45933/1 "2021-03-18T02:50:27Z")
I’ve filled out the contact form and submited ‘Start builing customizable video-based apps’ Several times yesterday, and I haven’t received any reply… What should i do? - download click → \ **Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [March 18, 2021, 11:27pm UTC](https://devforum.zoom.us/t/when-will-i-get-an-answer-for-the-fully-customizable-sdk/45933/2 "2021-03-18T23:27:04Z") Hey @minpelle , To confirm, did you get an error when submitting? Can you please share a screenshot? Thanks, Tommy ---
**Author:** ![minpelle](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/minpelle/32/24710_2.png) [@minpelle](https://devforum.zoom.us/u/minpelle)\ **Post date:** [March 19, 2021, 2:03am UTC](https://devforum.zoom.us/t/when-will-i-get-an-answer-for-the-fully-customizable-sdk/45933/3 "2021-03-19T02:03:46Z")
hi, tommy. The submit was successful. but I am getting an error in the download. ![zoom_01](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/4/8/48b23b4ac0d780e2e0c5121c67d2e886dc5e321b.jpeg) ![zoom_02](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/3/9/3959201635660cf199cc21a91477e8bd83b4913a.jpeg) ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [March 19, 2021, 10:58pm UTC](https://devforum.zoom.us/t/when-will-i-get-an-answer-for-the-fully-customizable-sdk/45933/4 "2021-03-19T22:58:23Z")
Hey @minpelle , Thanks for letting us know, we will look into this. I will get back to you with an update once it’s resolved. -Tommy ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [March 22, 2021, 6:16pm UTC](https://devforum.zoom.us/t/when-will-i-get-an-answer-for-the-fully-customizable-sdk/45933/7 "2021-03-22T18:16:51Z")
Hey @minpelle , Can you please try again? This issue should be resolved now. 🙂 Thanks, Tommy ---
**Author:** ![woasidh1](https://avatars.discourse-cdn.com/v4/letter/w/cc9497/32.png) [@woasidh1](https://devforum.zoom.us/u/woasidh1)\ **Post date:** [March 23, 2021, 8:45am UTC](https://devforum.zoom.us/t/when-will-i-get-an-answer-for-the-fully-customizable-sdk/45933/8 "2021-03-23T08:45:17Z")
hi @tommy i’m having a same problem in the process of using web video SDK. From what i saw from the document, there are two ways to build and app right? First one is locally, and second one is by using CDN. But when i try to install module @zoomus/instantsdk it shows ‘not found’ error. and when i try to install sdk file, As you can see from the screenshot it shoes ‘permission denied’ message. i’ve upgraded my account to pro to use web video SDK, but i don’t have a clue how to use web video SDK at building an app. Can you please help me?? ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/3/4/34c57ee1ffb0c377db1292bb35e9939ca7843a11.png) ---
**Author:** ![woasidh1](https://avatars.discourse-cdn.com/v4/letter/w/cc9497/32.png) [@woasidh1](https://devforum.zoom.us/u/woasidh1)\ **Post date:** [March 23, 2021, 8:48am UTC](https://devforum.zoom.us/t/when-will-i-get-an-answer-for-the-fully-customizable-sdk/45933/9 "2021-03-23T08:48:36Z")
![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/b/2/b2cf07c05cd531a9cef6cb3645defc378aaabed7.png) this is a problem when i try to import module by using npm ---
**Author:** ![minpelle](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/minpelle/32/24710_2.png) [@minpelle](https://devforum.zoom.us/u/minpelle)\ **Post date:** [March 23, 2021, 10:33am UTC](https://devforum.zoom.us/t/when-will-i-get-an-answer-for-the-fully-customizable-sdk/45933/10 "2021-03-23T10:33:57Z")
hi, tommy! ![2021-03-23 193247](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/7/2/72f1f2b1acbcac5d963448467977a67101b28269.jpeg) Still I am facing the same issue. ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [March 23, 2021, 10:23pm UTC](https://devforum.zoom.us/t/when-will-i-get-an-answer-for-the-fully-customizable-sdk/45933/11 "2021-03-23T22:23:54Z")
Hey @minpelle , @woasidh1 , Apologies for the issues. We are working to update our Web Video SDK docs with the proper install flow. (Docs have since been updated). In the meantime, to use the Web Video SDK, you need to [create a Video SDK App type](https://marketplace.zoom.us/develop/create) in our marketplace, and then you will see the download link. ![Screen Shot 2021-03-23 at 4.21.24 PM](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/1/8/187c967aa73212b20da79e1da466bc4975d782c4.jpeg) ![Screen Shot 2021-03-23 at 4.21.53 PM](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/0/e/0e337ce7eadf575a5b7944c1c088f0f033c87017.jpeg) NOTE: You will need a new, seperate Zoom account specifically for the Video SDK, click “Buy Now” [here](https://zoom.us/docs/en-us/video-sdk.html) to sign up for one (free for under 10K meeting minutes a month) Thanks, Tommy ---
**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\ **Post date:** [April 23, 2021, 8:24am UTC](https://devforum.zoom.us/t/when-will-i-get-an-answer-for-the-fully-customizable-sdk/45933/12 "2021-04-23T08:24:37Z")
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