# Where can I capture data on when an encounter flows into a specific queue from a previous queue?

**URL:** <https://devforum.zoom.us/t/where-can-i-capture-data-on-when-an-encounter-flows-into-a-specific-queue-from-a-previous-queue/137976>\
**Category:** Reports and Dashboards\
**Tags:** phone\
**Created:** [October 9, 2025, 3:32pm UTC](https://devforum.zoom.us/t/where-can-i-capture-data-on-when-an-encounter-flows-into-a-specific-queue-from-a-previous-queue/137976 "2025-10-09T15:32:37Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Erica1](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/erica1/32/71688_2.png) [@Erica1](https://devforum.zoom.us/u/Erica1)\
**Post date:** [October 9, 2025, 3:32pm UTC](https://devforum.zoom.us/t/where-can-i-capture-data-on-when-an-encounter-flows-into-a-specific-queue-from-a-previous-queue/137976/1 "2025-10-09T15:32:37Z")

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**Description**  
_In attempt to capture when an encounter actually flows into a specific queue from another, I have run agent and queue reports. Additionally, I have ran an agent log report. These reports do not report on the actual start time an encounter drops into a specified queue, the reports and logs feedback a start time of when the encounter was first received in the voice flow. The desired out come for the report I am seeking is one that will isolate a queue and when the encounter “dropped” into that queue. Not when the encounter was first received in the flow._

**Error:**  
_Not receiving an error, just not able to capture the data that I would like to see to create a comparative analysis from one reporting period to another._

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**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\
**Post date:** [October 20, 2025, 4:34pm UTC](https://devforum.zoom.us/t/where-can-i-capture-data-on-when-an-encounter-flows-into-a-specific-queue-from-a-previous-queue/137976/2 "2025-10-20T16:34:01Z")

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hi @Erica1  
Thanks for reaching out to us and welcome to the Zoom Developer forum. I am happy to help here!  
Can you please share what endpoints are you using right now and i you have been able to troubleshoot this on your end/?