# Whiteboard API query by user returns code 111800

**URL:** <https://devforum.zoom.us/t/whiteboard-api-query-by-user-returns-code-111800/127896>\
**Category:** API and Webhooks\
**Created:** [February 21, 2025, 5:06pm UTC](https://devforum.zoom.us/t/whiteboard-api-query-by-user-returns-code-111800/127896 "2025-02-21T17:06:27Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![kevter.tgt](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/kevter.tgt/32/14926_2.png) [@kevter.tgt](https://devforum.zoom.us/u/kevter.tgt)\
**Post date:** [February 21, 2025, 5:06pm UTC](https://devforum.zoom.us/t/whiteboard-api-query-by-user-returns-code-111800/127896/1 "2025-02-21T17:06:27Z")

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Hi @ojus.zoom -  
Curious if there was an answer on this post:

> [@Unable to use Zoom Whiteboard Export API](https://devforum.zoom.us/t/unable-to-use-zoom-whiteboard-export-api/102476/1):
>
> We are trying to use the Zoom Whiteboard Export API as documented in [Zoom Whiteboard API](https://developers.zoom.us/docs/api/rest/reference/whiteboard/methods/#operation/Createwhiteboardsexport) We are getting the following error when accessing the API { “code”: 111800, “message”: “Permission is needed to access this document” } How do we get around this problem?

I have the exact same error and am wondering what scopes are requested for my query of [https://api.zoom.us/v2/whiteboards/first.last%40domain.com](https://api.zoom.us/v2/whiteboards/first.last%40domain.com) (actual email is in place)

{  
“code”: 111800,  
“message”: “Permission is needed to access this document”  
}

My token is good as I can pull a list of whiteboards with just /whiteboards and my whiteboard related scopes are as follows:

whiteboard:read:list\_sessions:admin whiteboard:read:session:admin whiteboard:read:list\_collaborators:admin whiteboard:read:export:admin whiteboard:write:export:admin whiteboard:read:whiteboard:admin whiteboard:read:list\_whiteboards:admin whiteboard:read:share\_setting:admin

In addition to needing to know what scope I’m missing, it appears that the API doesn’t return all whiteboards on the account. When I’m listing all with just /whiteboards, it shows less than 2000 records, but my dashboard shows almost 38,000. Are there limitations or something else I need to do to be able to pull back all records?

```
"page_size": 10,
"total_records": 1959

```

Thank you.

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**Author:** ![gianni.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/gianni.zoom/32/32523_2.png) [@gianni.zoom](https://devforum.zoom.us/u/gianni.zoom)\
**Post date:** [February 21, 2025, 10:23pm UTC](https://devforum.zoom.us/t/whiteboard-api-query-by-user-returns-code-111800/127896/3 "2025-02-21T22:23:13Z")

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Hi @kevter.tgt

> [@kevter.tgt](#):
>
> I have the exact same error and am wondering what scopes are requested for my query of [https://api.zoom.us/v2/whiteboards/first.last%40domain.com](https://api.zoom.us/v2/whiteboards/first.last%40domain.com) (actual email is in place)
> 
> {  
> “code”: 111800,  
> “message”: “Permission is needed to access this document”  
> }

The url should be [https://api.zoom.us/v2/whiteboards?user\_id=jane.doe@email.com](https://api.zoom.us/v2/whiteboards?user_id=jane.doe@email.com)

Can you please revise the query parameter set up in the url and try again?

Additionally while you have the correct scopes, the user may not granted actual permission to view the whiteboard. Please see these two support articles for guidance:

> **[Managing Zoom Whiteboard user permissions](https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0057944)**
>
> To manage the level of control that other users have over the whiteboard, Zoom Whiteboard owners can

> **[Managing Zoom Whiteboard as an administrator](https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060855)**
>
> Account owners and admins with the Zoom Whiteboard permission can view a list of the whiteboards created

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<div class="post-metadata">

**Author:** ![kevter.tgt](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/kevter.tgt/32/14926_2.png) [@kevter.tgt](https://devforum.zoom.us/u/kevter.tgt)\
**Post date:** [March 4, 2025, 4:25pm UTC](https://devforum.zoom.us/t/whiteboard-api-query-by-user-returns-code-111800/127896/4 "2025-03-04T16:25:21Z")

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Thank you, appreciate the guidance.

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**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [March 14, 2025, 7:59pm UTC](https://devforum.zoom.us/t/whiteboard-api-query-by-user-returns-code-111800/127896/5 "2025-03-14T19:59:34Z")

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