# Whiteboard. Some features do not work. Possibly CORS related **URL:** \ **Category:** Web\ **Created:** [October 12, 2024, 8:48am UTC](https://devforum.zoom.us/t/whiteboard-some-features-do-not-work-possibly-cors-related/119034 "2024-10-12T08:48:17Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![jgarcia](https://avatars.discourse-cdn.com/v4/letter/j/87869e/32.png) [@jgarcia](https://devforum.zoom.us/u/jgarcia)\ **Post date:** [October 12, 2024, 8:48am UTC](https://devforum.zoom.us/t/whiteboard-some-features-do-not-work-possibly-cors-related/119034/1 "2024-10-12T08:48:17Z")
We have integrated the Meetings SDK in our app. We have SharedArrayBuffer enabled and have the “advanced” features this brings available. However, when using the whiteboard some features do not work, namely: - The Comments feature: ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/3/e/3ea4f3f04678c2a6d4aa02227d44027fd65c98fa.png) - Templates feature ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/0/7/070d0e9ed3c94f3de25585d7a07bd21b9efa0ed7.png) - Embed feature: After pasting the embed code for a youtube video (with iframe tag), it just shows this static image, instead of the video. ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/b/8/b8047c08ab6bf2e1609dcb943266d3cb7119cb8a.png) When trying to use these features, we can see a lot of blocked requests in the console. ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/b/1/b1d9aad2d0a94befb988e71e148fa45dc4299d0d.png) The requests are blocked because the responses from the server don’t contain an Access-Control-Allow-Origin header. We also confirmed that running in a Chrome instance with [CORS disabled,](https://www.code4it.dev/blog/run-google-chrome-without-cors/) the features work. Of course, this is not something we can recomend to our users. We reported a similar issue which was already solved [here](https://devforum.zoom.us/t/cors-error-when-uploading-a-pdf-to-the-whiteboard-using-the-meetings-sdk-web/114911). @donte.zoom I think this is a similar problem to the one reported before. Do you think you could give us a hand in the resolution? ---
**Author:** ![donte.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/donte.zoom/32/24412_2.png) [@donte.zoom](https://devforum.zoom.us/u/donte.zoom)\ **Post date:** [October 15, 2024, 8:39am UTC](https://devforum.zoom.us/t/whiteboard-some-features-do-not-work-possibly-cors-related/119034/2 "2024-10-15T08:39:57Z")
Thanks for tagging me @jgarcia! Is this behavior still happening? ---
**Author:** ![jgarcia](https://avatars.discourse-cdn.com/v4/letter/j/87869e/32.png) [@jgarcia](https://devforum.zoom.us/u/jgarcia)\ **Post date:** [October 15, 2024, 10:05am UTC](https://devforum.zoom.us/t/whiteboard-some-features-do-not-work-possibly-cors-related/119034/3 "2024-10-15T10:05:01Z")
Unfortunally, yes. I tested it just now. ---
**Author:** ![donte.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/donte.zoom/32/24412_2.png) [@donte.zoom](https://devforum.zoom.us/u/donte.zoom)\ **Post date:** [October 15, 2024, 1:27pm UTC](https://devforum.zoom.us/t/whiteboard-some-features-do-not-work-possibly-cors-related/119034/4 "2024-10-15T13:27:26Z")
@jgarcia, Thanks for the update! Can you share a screenshot of the console when that behavior occurs? ---
**Author:** ![jgarcia](https://avatars.discourse-cdn.com/v4/letter/j/87869e/32.png) [@jgarcia](https://devforum.zoom.us/u/jgarcia)\ **Post date:** [October 15, 2024, 3:29pm UTC](https://devforum.zoom.us/t/whiteboard-some-features-do-not-work-possibly-cors-related/119034/5 "2024-10-15T15:29:48Z")
this is the console error that appears when trying to add a comment ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/4/1/41ad7056cd3b6440f75a194b6fed726cd36a0358.jpeg) This one when trying to open the “templates” menu ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/9/b/9b9d6853ed2cdd71a91ae10d281edeec50255153.jpeg) And also this one when trying to embed a youtube video with the “embed” feature: ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/9/9/9943ba1bf05d2170832997e37c5ceb9ee373af17.jpeg) I recorded a couple of videos as well, in case it helps. > **[2024-10-15 17-18-52.mkv](https://drive.google.com/file/d/1eIytrb0JjRbH3yRKuNuKosdzdTV8tEJH/view?usp=sharing)** > > Google Drive file. > **[2024-10-15 17-17-31.mkv](https://drive.google.com/file/d/1AWTp9QqjRUWOPPhv7olwE3r4SB4S5-wD/view?usp=sharing)** > > Google Drive file. ---
**Author:** ![donte.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/donte.zoom/32/24412_2.png) [@donte.zoom](https://devforum.zoom.us/u/donte.zoom)\ **Post date:** [October 18, 2024, 7:04pm UTC](https://devforum.zoom.us/t/whiteboard-some-features-do-not-work-possibly-cors-related/119034/6 "2024-10-18T19:04:17Z")
Thank you for reporting this, @jgarcia! There is already a ticket (ZSEE-146114) for this issue, so I’ve added the video and am monitoring it for updates. I’ll keep you posted as new information becomes available. ---
**Author:** ![jgarcia](https://avatars.discourse-cdn.com/v4/letter/j/87869e/32.png) [@jgarcia](https://devforum.zoom.us/u/jgarcia)\ **Post date:** [November 17, 2024, 6:23am UTC](https://devforum.zoom.us/t/whiteboard-some-features-do-not-work-possibly-cors-related/119034/7 "2024-11-17T06:23:08Z")
Any update on this issue? ---
**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\ **Post date:** [December 5, 2024, 9:06pm UTC](https://devforum.zoom.us/t/whiteboard-some-features-do-not-work-possibly-cors-related/119034/8 "2024-12-05T21:06:10Z")
Hi @jgarcia Just checking back here! Were you able to test this behavior on your end? ---
**Author:** ![jgarcia](https://avatars.discourse-cdn.com/v4/letter/j/87869e/32.png) [@jgarcia](https://devforum.zoom.us/u/jgarcia)\ **Post date:** [December 16, 2024, 8:03am UTC](https://devforum.zoom.us/t/whiteboard-some-features-do-not-work-possibly-cors-related/119034/9 "2024-12-16T08:03:35Z")
Hello @elisa.zoom Sorry for the late reply. I wanted to give it a real chance and update to the latest SDK version before testing again. I’m glad to say that the comments feature is now working without issues, but the problem with the templates continues. See below: ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/1/e/1e6315e9ca3246c6867be76ba30540ff547ab42b.jpeg) ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/4/8/481eee00fecf27bb457461bb344221f238d4a158.jpeg) I also notice that the feature of embeding youtube video also does not work on Zooms own web client. ([app.zoom.us](http://app.zoom.us)). Is this feature supported at all by the web-client? ---
**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\ **Post date:** [January 15, 2025, 6:03pm UTC](https://devforum.zoom.us/t/whiteboard-some-features-do-not-work-possibly-cors-related/119034/10 "2025-01-15T18:03:41Z")
Closed on January 15, 2025, 6:03pm UTC This topic was automatically closed 30 days after the last reply. New replies are no longer allowed. ---
**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\ **Post date:** [January 28, 2025, 6:21pm UTC](https://devforum.zoom.us/t/whiteboard-some-features-do-not-work-possibly-cors-related/119034/11 "2025-01-28T18:21:48Z")
Hey @jgarcia sorry for the late reply here! saw you pre submitted this issue to Office hours, I will start looking into this beforehand 🙂 Let me run our web meeting sdk and run some tests ---
**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\ **Post date:** [January 28, 2025, 6:33pm UTC](https://devforum.zoom.us/t/whiteboard-some-features-do-not-work-possibly-cors-related/119034/12 "2025-01-28T18:33:02Z")
I have some quick updates, I am able to use whiteboards and also templates when running the sample app ![Screenshot 2025-01-28 at 1.31.35 PM](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/9/5/956dbce832a9b9d92af58c51fec4e5a6699a65fd.png) ![Screenshot 2025-01-28 at 1.31.41 PM](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/8/d/8dc9104ac2a043d3fd563f82313ff5fab04587a6.png) I am using the latest version of our sample app found here (client view): > **[GitHub - zoom/meetingsdk-web-sample: Zoom Meeting SDK web sample](https://github.com/zoom/meetingsdk-web-sample)** > > Zoom Meeting SDK web sample