# Why is the "email" null by webhook

**URL:** <https://devforum.zoom.us/t/why-is-the-email-null-by-webhook/62838>\
**Category:** API and Webhooks\
**Created:** [January 18, 2022, 7:03pm UTC](https://devforum.zoom.us/t/why-is-the-email-null-by-webhook/62838 "2022-01-18T19:03:29Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![hanataba](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/hanataba/32/34209_2.png) [@hanataba](https://devforum.zoom.us/u/hanataba)\
**Post date:** [January 18, 2022, 7:03pm UTC](https://devforum.zoom.us/t/why-is-the-email-null-by-webhook/62838/1 "2022-01-18T19:03:29Z")

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**Description**  
I am using WEBHook’s “meeting.participant\_joined” to get the participants.  
I found that only some of the users have “email” set to null.  
This user is also registered as a “registrant”, and of course the “registrant\_id” exists. Why is the “email” null?.

**Which App Type (OAuth / Chatbot / JWT / Webhook)?**  
Webhook

**How To Reproduce (If applicable)**  
Steps to reproduce the behavior:

```auto
 {
  ["payload"]=>
  object(stdClass)#329 (2) {
    ["account_id"]=>
    string(22) "_dNPV2_5QJuK3mETYrJKXA"
    ["object"]=>
    object(stdClass)#322 (9) {
      ["uuid"]=>
      string(24) "1EYvnA7SSdCz5Sxl3GTG0w=="
      ["participant"]=>
      object(stdClass)#328 (6) {
        ["user_id"]=>
        string(8) "16815104"
        ["user_name"]=>
        string(13) " ****"
        ["registrant_id"]=>
        string(22) "6RzfR91XQm2dTfWJoeTS1w"
        ["id"]=>
        string(22) "6RzfR91XQm2dTfWJoeTS1w"
        ["join_time"]=>
        string(20) "2022-01-18T18:23:10Z"
        ["email"]=>
        NULL
      }
      ["id"]=>
      string(11) "83265698531"
      ["type"]=>
      int(2)
      ["topic"]=>
      string(61) " ****"
      ["host_id"]=>
      string(22) "HQ7F-i58SaiZR3nCl199uQ"
      ["duration"]=>
      int(120)
      ["start_time"]=>
      string(20) "2022-01-18T17:41:06Z"
      ["timezone"]=>
      string(10) "Asia/Tokyo"
    }
  }
  ["event_ts"]=>
  int(1642530194154)
  ["event"]=>
  string(26) "meeting.participant_joined"
  ["query_string"]=>
  NULL
}

```

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<div class="post-metadata">

**Author:** ![gianni.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/gianni.zoom/32/32523_2.png) [@gianni.zoom](https://devforum.zoom.us/u/gianni.zoom)\
**Post date:** [January 21, 2022, 11:30pm UTC](https://devforum.zoom.us/t/why-is-the-email-null-by-webhook/62838/2 "2022-01-21T23:30:47Z")

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Hi @hanataba ,

Do you know if the user was logged in to their account when they joined the meeting? If they were not, the email field will return null.

Gianni

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<div class="post-metadata">

**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [February 21, 2022, 9:31am UTC](https://devforum.zoom.us/t/why-is-the-email-null-by-webhook/62838/3 "2022-02-21T09:31:28Z")

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Closed on February 21, 2022, 9:31am UTC

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