# Why is Video Off at Start **URL:** \ **Category:** API and Webhooks\ **Created:** [September 24, 2019, 7:20pm UTC](https://devforum.zoom.us/t/why-is-video-off-at-start/6008 "2019-09-24T19:20:09Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![thand](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/thand/32/65389_2.png) [@thand](https://devforum.zoom.us/u/thand)\ **Post date:** [September 24, 2019, 7:20pm UTC](https://devforum.zoom.us/t/why-is-video-off-at-start/6008/1 "2019-09-24T19:20:09Z")
Every setting that I can find is indicating that the video should start on when the host joins the meeting. Despite a fresh install of the zoom app, I am still launching into the app with the video off. -Within the app (“Turn off my video when joining” is off) -The create meeting API call has: “request\_body”: “{“topic”:“CreatingConnections”,“type”:1,“agenda”:“1:1”,“settings”:{ **“host\_video”:true** ,“participant\_video”:true,“waiting\_room”:false,“approval\_type”:0,“auto\_recording”:“cloud”}}”, “response”: “{“uuid”:“d+4fAeqkQMaxQtq8ME9GPQ==”,“id”:877341738,…”,“settings”:{ **“host\_video”:true** ,“participant\_video”:true,“cn\_meeting”:false,“in\_meeting”:false,“join\_before\_host”:false,“mute\_upon\_entry”:false,“watermark”:false,“use\_pmi”:false,“approval\_type”:2,“audio”:“both”,“auto\_re …”, What am I missing? Is this possible? Thank you ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [September 24, 2019, 7:32pm UTC](https://devforum.zoom.us/t/why-is-video-off-at-start/6008/2 "2019-09-24T19:32:56Z")
Hey @thand, Have you looked at your settings and the accounts settings on the Zoom Web Dashboard as well to make sure they are checked for host video on? [User Level Settings](https://zoom.us/profile/setting) ![16%20PM](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/d/dedc0b2a738d00862e20dd3c34af0d62d616993f.png) [Account Level Settings](https://zoom.us/account/setting) ![37%20PM](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/6/6eb2dc592b4c09168e07291cb69c6c43e25a760f.png) Thanks, Tommy ---
**Author:** ![thand](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/thand/32/65389_2.png) [@thand](https://devforum.zoom.us/u/thand)\ **Post date:** [September 24, 2019, 7:50pm UTC](https://devforum.zoom.us/t/why-is-video-off-at-start/6008/3 "2019-09-24T19:50:51Z")
It is the same result with all of these “Host Video” settings on. At the account level, at the API user generated level, at my own personal level it is all the same. The client launches into the host video off. ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [September 24, 2019, 8:57pm UTC](https://devforum.zoom.us/t/why-is-video-off-at-start/6008/4 "2019-09-24T20:57:33Z")
Hey @thand, Can you give me a meeting ID that this is happening to so I can look into this further? Thanks, Tommy ---
**Author:** ![thand](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/thand/32/65389_2.png) [@thand](https://devforum.zoom.us/u/thand)\ **Post date:** [September 25, 2019, 1:55pm UTC](https://devforum.zoom.us/t/why-is-video-off-at-start/6008/6 "2019-09-25T13:55:37Z")
Meeting ID: 332024617 ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [September 25, 2019, 4:28pm UTC](https://devforum.zoom.us/t/why-is-video-off-at-start/6008/7 "2019-09-25T16:28:49Z")
Thanks @thand, Are you the host of that meeting? (The email of the host for 332024617 is different than the email you are posting to the devforum with). Just want to make sure you aren’t joining someone else’s meeting who has settings to join with video off. Thanks, Tommy ---
**Author:** ![thand](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/thand/32/65389_2.png) [@thand](https://devforum.zoom.us/u/thand)\ **Post date:** [September 25, 2019, 4:52pm UTC](https://devforum.zoom.us/t/why-is-video-off-at-start/6008/8 "2019-09-25T16:52:29Z")
That is correct. It was an API generated user that was hosting the meeting. If they have settings indicating video should be off then I am not finding them. ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [September 25, 2019, 11:22pm UTC](https://devforum.zoom.us/t/why-is-video-off-at-start/6008/9 "2019-09-25T23:22:30Z")
Hey @thand, If I am not mistaken about your flow, then you joining the API generated users meeting would be joining the meeting as a participant and not a host. Make sure the “participants video on” settings are on for you as well as the API generated users account. Let me know if that helps! Thanks, Tommy ---
**Author:** ![thand](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/thand/32/65389_2.png) [@thand](https://devforum.zoom.us/u/thand)\ **Post date:** [September 26, 2019, 12:16pm UTC](https://devforum.zoom.us/t/why-is-video-off-at-start/6008/10 "2019-09-26T12:16:31Z")
We generate a host for the meeting via the API. The given meeting ID only had a host join. A participant did not join. Both settings are enabled though, host and participant’s video. Edit: Another meeting ID with a freshly generated API user as host. Launches straight into video off. 554268727 ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [September 26, 2019, 10:53pm UTC](https://devforum.zoom.us/t/why-is-video-off-at-start/6008/11 "2019-09-26T22:53:00Z")
Hey @thand, I think I know what is happening. Since you are creating a `custCreate` user, can you try the following: Lock the video on settings at the [account level](https://zoom.us/account/setting): ![44%20PM](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/5/5b94d4e3c4b2cd6d9f48ed64d332a03af0f9aff7.png) If that does not work, try updating the `custCreate` users settings via the [PATCH /users/{userId}/settings](https://marketplace.zoom.us/docs/api-reference/zoom-api/users/usersettingsupdate) and pass in `true` for `host_video` and `participants_video` in the `schedule_meeting` object request body. Let me know if that works! Thanks, Tommy ---
**Author:** ![thand](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/thand/32/65389_2.png) [@thand](https://devforum.zoom.us/u/thand)\ **Post date:** [September 27, 2019, 2:39pm UTC](https://devforum.zoom.us/t/why-is-video-off-at-start/6008/12 "2019-09-27T14:39:16Z")
After performing the following steps, I am still achieving the same result. Meeting launches into host video off. Same results for other people testing with fresh installs, so not tied to my particular app installation. 1. Lock host\_video / participants video on account level 2. Create custCreate user 3. Patch update their settings to set the host\_video / participants video 4. Create meeting with host\_video / participants video enabled 5. Launch into meeting in app, video is off ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [September 27, 2019, 8:52pm UTC](https://devforum.zoom.us/t/why-is-video-off-at-start/6008/13 "2019-09-27T20:52:25Z")
Thanks @thand, do you mind scheduling a Zoom call so I can better assist? Thanks, Tommy ---
**Author:** ![thand](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/thand/32/65389_2.png) [@thand](https://devforum.zoom.us/u/thand)\ **Post date:** [September 30, 2019, 2:50pm UTC](https://devforum.zoom.us/t/why-is-video-off-at-start/6008/14 "2019-09-30T14:50:45Z")
Thank you, Tommy. We have a meeting scheduled with someone tomorrow morning. ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [September 30, 2019, 2:59pm UTC](https://devforum.zoom.us/t/why-is-video-off-at-start/6008/15 "2019-09-30T14:59:19Z")
Hey @thand, Did you schedule a meeting with me using above link or someone else? I did not see anything come in. Thanks, Tommy