# Why - "You cannot authorize the app"

**URL:** <https://devforum.zoom.us/t/why-you-cannot-authorize-the-app/30078>\
**Category:** App Marketplace\
**Created:** [September 13, 2020, 11:21pm UTC](https://devforum.zoom.us/t/why-you-cannot-authorize-the-app/30078 "2020-09-13T23:21:47Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![mike2](https://avatars.discourse-cdn.com/v4/letter/m/e9a140/32.png) [@mike2](https://devforum.zoom.us/u/mike2)\
**Post date:** [September 13, 2020, 11:21pm UTC](https://devforum.zoom.us/t/why-you-cannot-authorize-the-app/30078/1 "2020-09-13T23:21:47Z")

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**Description**  
We do not have any admin approvals turned on yet some users on our account are asked “You cannot authorize the app” … “An account admin is required to install this type of app. Please contact your account admin or IT administrator to install this app.”

The user is question has “basic” account - not sure if that makes a difference

**Error**  
“An account admin is required to install this type of app. Please contact your account admin or IT administrator to install this app.”

**Which App?**  
Weconvene

**How To Reproduce (If applicable)**  
Steps to reproduce the behavior:

- Log into Weconvene
- Goto integration tab
- Select Enable
- Get the error above.

We dont have any admin approval process activated on our account. Not sure why the message is popping up. If I log in as a user with admin access it all works.

**Screenshots (If applicable)**

 ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/3/3627757d06212be1902a8a728a69cd2936a17a69.png)

**Additional context**  
Add any other context about the problem here.

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**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [September 14, 2020, 9:05pm UTC](https://devforum.zoom.us/t/why-you-cannot-authorize-the-app/30078/2 "2020-09-14T21:05:52Z")

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Hey @mike2,

Since the [Weconvene](https://marketplace.zoom.us/apps/Xm7YsVTcSHqZBTNApSD2WQ) app is an Account Level app, it can only be installed by a Zoom admin on your account.

More details here:

> **[End User Authorization - Installing and Using Apps - Documentation](https://marketplace.zoom.us/docs/guides/using-apps/end-users#admin)**
>
> End User Authorization Flows
> 
> The Zoom App Marketplace lists all publicly available apps which can be installed by individual users or accounts (User-ma...

Thanks,  
Tommy

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**Author:** ![mike2](https://avatars.discourse-cdn.com/v4/letter/m/e9a140/32.png) [@mike2](https://devforum.zoom.us/u/mike2)\
**Post date:** [September 15, 2020, 3:34am UTC](https://devforum.zoom.us/t/why-you-cannot-authorize-the-app/30078/3 "2020-09-15T03:34:49Z")

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Hi @tommy - Thank you for your response.

Does your response mean that these settings are ignored ?

 ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/0/0dbbc30ce65a741bbfd70399f8482f217344a25a.png)

This message seems to imply that our users should be able to install “any marketplace listed app”?

 ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/c/c9c1a1e592c9c9920a235fb41d597b422084318f.png)

TBH, we never had issues with pre-approval / authorization… until now - has ny of this changed recently?

Thanks

Mike

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<div class="post-metadata">

**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\
**Post date:** [September 15, 2020, 10:01pm UTC](https://devforum.zoom.us/t/why-you-cannot-authorize-the-app/30078/4 "2020-09-15T22:01:09Z")

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Hey @mike2,

With those settings, your users can install any **user level** app.

For installing apps that access account wide scopes, you will need a Zoom admin to install it.

You can see who is a Zoom admin or owner on your account here: [https://zoom.us/role#/](https://zoom.us/role#/)

Thanks,  
Tommy

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**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [October 16, 2020, 8:01am UTC](https://devforum.zoom.us/t/why-you-cannot-authorize-the-app/30078/5 "2020-10-16T08:01:18Z")

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Closed on October 16, 2020, 8:01am UTC

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