# Your browser doesn't support using computer's Audio device, please upgrade your browser to the latest version **URL:** \ **Category:** Web\ **Tags:** dc\ **Created:** [July 1, 2020, 10:31am UTC](https://devforum.zoom.us/t/your-browser-doesnt-support-using-computers-audio-device-please-upgrade-your-browser-to-the-latest-version/22872 "2020-07-01T10:31:13Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![prashantrahulkar](https://avatars.discourse-cdn.com/v4/letter/p/d2c977/32.png) [@prashantrahulkar](https://devforum.zoom.us/u/prashantrahulkar)\ **Post date:** [July 1, 2020, 10:31am UTC](https://devforum.zoom.us/t/your-browser-doesnt-support-using-computers-audio-device-please-upgrade-your-browser-to-the-latest-version/22872/1 "2020-07-01T10:31:13Z")
**Description** Your browser doesn’t support using computer’s Audio device, please upgrade your browser to the latest version **Error** The full error message or issue you are running into. **Which version?** Latest version **To Reproduce(If applicable)** Steps to reproduce the behavior: 1. Go to ‘…’ 2. Click on ‘…’ 3. Scroll down to ‘…’ 4. See error **Screenshots** If applicable, add screenshots to help explain your problem. **Smartphone (please complete the following information):** - Device: [e.g. iPhone6] - OS: [e.g. iOS8.1] - Version: [e.g. 22] - Browser:[e.g. Chrome] **Additional context** Add any other context about the problem here. ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [July 2, 2020, 8:55pm UTC](https://devforum.zoom.us/t/your-browser-doesnt-support-using-computers-audio-device-please-upgrade-your-browser-to-the-latest-version/22872/2 "2020-07-02T20:55:35Z")
Hey @prashantrahulkar, Please fill out the post template so we have enough details to support you: * * * **Description** A clear and concise description of what the question is. **Error** The full error message or issue you are running into. **Which version?** Knowing the version can help us to identify your issue faster. **To Reproduce(If applicable)** Steps to reproduce the behavior: 1. Go to ‘…’ 2. Click on ‘…’ 3. Scroll down to ‘…’ 4. See error **Screenshots** If applicable, add screenshots to help explain your problem. **Smartphone (please complete the following information):** - Device: [e.g. iPhone6] - OS: [e.g. iOS8.1] - Version: [e.g. 22] - Browser:[e.g. Chrome] ## **Additional context** Add any other context about the problem here. Thanks, Tommy ---
**Author:** ![puravt](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/puravt/32/5049_2.png) [@puravt](https://devforum.zoom.us/u/puravt)\ **Post date:** [July 11, 2020, 3:44am UTC](https://devforum.zoom.us/t/your-browser-doesnt-support-using-computers-audio-device-please-upgrade-your-browser-to-the-latest-version/22872/3 "2020-07-11T03:44:43Z")
Hi @tommy , We are also facing same issue, even we can not do anything with SKD Web SDK version : 1.7.9 Device : PC OS : Windows 10 Browser Chorme , FireFox Version 87 We also try to upgrade SDK to 1.7.10 but still we are facing same issue, also we uploaded it over HTTPS , enable all the browser setting for allow Microphone , camera etc. So please suggest something else from above @tommy please help us on this as soon as possible, because of this type issue we are fail to launch our product. ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/1/1177a3db85c17e85a0ff537c22f545523623aca8.png) ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/3/33516740686f3b4d4f8a7720fef6bbd54b638829.png) ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/3/3159d4052ad7655089f559d7a70b3e33bf486c0f.png) ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [July 14, 2020, 9:49pm UTC](https://devforum.zoom.us/t/your-browser-doesnt-support-using-computers-audio-device-please-upgrade-your-browser-to-the-latest-version/22872/4 "2020-07-14T21:49:56Z")
Hey @puravt Have you enabled the browser to access your microphone? Can you click the `i` in the address bar and send me a screenshot? Our Web SDK engineers are looking into this issue. (CS-2053) Thanks, Tommy ---
**Author:** ![puravt](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/puravt/32/5049_2.png) [@puravt](https://devforum.zoom.us/u/puravt)\ **Post date:** [July 15, 2020, 6:33am UTC](https://devforum.zoom.us/t/your-browser-doesnt-support-using-computers-audio-device-please-upgrade-your-browser-to-the-latest-version/22872/5 "2020-07-15T06:33:06Z")
@tommy please check below screenshots for further reference for join zoom call and browser-related issue. I tried this thing with three different browsers with an updated version which are Google Chrome, Mozila FireFox , and Microsoft Edge ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/2/20b5b1067612154e85cc3065f8e141515a8eabff.png) ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/3/3795139eb6bd74c6ef6c2028f1a60955f641f258.png) ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/4/44de0bc535657d9eafcb2e815f488c6a54ee331c.png) ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [July 17, 2020, 6:18pm UTC](https://devforum.zoom.us/t/your-browser-doesnt-support-using-computers-audio-device-please-upgrade-your-browser-to-the-latest-version/22872/6 "2020-07-17T18:18:09Z")
Thanks for the additional details @puravt. I will keep you updated on the resolution. -Tommy ---
**Author:** ![ramya](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/ramya/32/10486_2.png) [@ramya](https://devforum.zoom.us/u/ramya)\ **Post date:** [July 23, 2020, 8:54am UTC](https://devforum.zoom.us/t/your-browser-doesnt-support-using-computers-audio-device-please-upgrade-your-browser-to-the-latest-version/22872/7 "2020-07-23T08:54:04Z")
Hi @tommy Same issue also for me ![test-jpg-1280×746-](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/8/803b2aefe238920c0175f14bb644915b4b106eb8.png) ---
**Author:** ![s.nishant](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/s.nishant/32/4827_2.png) [@s.nishant](https://devforum.zoom.us/u/s.nishant)\ **Post date:** [July 23, 2020, 11:11pm UTC](https://devforum.zoom.us/t/your-browser-doesnt-support-using-computers-audio-device-please-upgrade-your-browser-to-the-latest-version/22872/8 "2020-07-23T23:11:31Z")
Hi Tommy, same issue is happening with me take a look on screenshot. can not use any feature like audio/vedio/chat… I tried , I am using latest SDK with JWT authentication. No error in browser console. Please advice. or if someone know issue please let me know so that I can correct it. I am using latest mozilla, chrome and edge…all have same issue. Regards ![image](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/3/3b1ee775430c1f4817ecce376b5bd27c1e64a7a4.png) ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [July 24, 2020, 7:19pm UTC](https://devforum.zoom.us/t/your-browser-doesnt-support-using-computers-audio-device-please-upgrade-your-browser-to-the-latest-version/22872/9 "2020-07-24T19:19:28Z")
Hey @ramya, @s.nishant, Make sure you are serving the site over `https`. Thanks, Tommy ---
**Author:** ![s.nishant](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/s.nishant/32/4827_2.png) [@s.nishant](https://devforum.zoom.us/u/s.nishant)\ **Post date:** [July 24, 2020, 10:29pm UTC](https://devforum.zoom.us/t/your-browser-doesnt-support-using-computers-audio-device-please-upgrade-your-browser-to-the-latest-version/22872/10 "2020-07-24T22:29:00Z")
Hi Tommy, **First-** I can join with audio, vedio and chat features. I guess using JWT, I can join same meeting number of times and any day there is no expiry time with JWT. Please correct me. **Seccond-** It will help if I get generateSignature method in coldfusion. take a look on this below link. > **[Generate Signature - Essential Guides - Web - Native SDKs - Zoom Software...](https://marketplace.zoom.us/docs/sdk/native-sdks/web/essential/signature)** > > Generate Signature > > Each request to Start or Join a Meeting / Webinar must be verified by an encrypted signature authorizing the user to enter. > > The sig... Regards. ---
**Author:** ![ramya](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/ramya/32/10486_2.png) [@ramya](https://devforum.zoom.us/u/ramya)\ **Post date:** [July 25, 2020, 6:15pm UTC](https://devforum.zoom.us/t/your-browser-doesnt-support-using-computers-audio-device-please-upgrade-your-browser-to-the-latest-version/22872/11 "2020-07-25T18:15:11Z")
Hi @tommy Yes I am using the https I am able to join to meeting in chrome browser but getting issue in safari browser ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [July 28, 2020, 6:01pm UTC](https://devforum.zoom.us/t/your-browser-doesnt-support-using-computers-audio-device-please-upgrade-your-browser-to-the-latest-version/22872/12 "2020-07-28T18:01:58Z")
Hey @s.nishant, > [@s.nishant](#): > > **First-** > > I can join with audio, vedio and chat features. I guess using JWT, I can join same meeting number of times and any day there is no expiry time with JWT. Please correct me. Correct. > [@s.nishant](#): > > **Seccond-** > > It will help if I get generateSignature method in coldfusion. take a look on this below link. Thanks, we will consider adding a coldfusion example. Thanks, Tommy ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [July 28, 2020, 6:03pm UTC](https://devforum.zoom.us/t/your-browser-doesnt-support-using-computers-audio-device-please-upgrade-your-browser-to-the-latest-version/22872/13 "2020-07-28T18:03:06Z")
Hey @ramya, Thanks for the additional details, currently joining with Computer Audio on Safari is not supported: > **[Web - Native SDKs - Zoom Software Development Kit (Zoom SDK)](https://marketplace.zoom.us/docs/sdk/native-sdks/web#browser-support)** > > Zoom Web SDK > > The Web SDK enables the development of video applications powered by Zoom's core framework inside an HTML5 web client through a highly opt... -Tommy ---
**Author:** ![hub-eng](https://avatars.discourse-cdn.com/v4/letter/h/a88e57/32.png) [@hub-eng](https://devforum.zoom.us/u/hub-eng)\ **Post date:** [July 31, 2020, 11:21pm UTC](https://devforum.zoom.us/t/your-browser-doesnt-support-using-computers-audio-device-please-upgrade-your-browser-to-the-latest-version/22872/14 "2020-07-31T23:21:21Z")
Hi @tommy I seem to be having similar issues other people have mentioned here. Here are some more details - Using Zoom web sdk 1.7.10 - The site is served over https - We are using Zoom in an iframe. The iframe has the sandbox and allow attributes. i.e sandbox=“allow-forms allow-scripts allow-same-origin allow-popups” allow=“microphone; camera; fullscreen; autoplay;” ![Screen Shot 2020-07-31 at 4.04.44 PM](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/9/9fd6742900ff7f7e996035f095a44e4afd30f464.png) After going through the captcha, at one point I did see the “Join Computer Audio” button, and I was able to hear the audio although it kept prompting a dialog saying something like “Zoom is unable to join computer audio. Try again”. Clicking “Join Computer Audio” button again would lead to the same dialog. But now, I don’t even see that button. Appreciate any pointers to resolve this issue. ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [August 3, 2020, 7:40pm UTC](https://devforum.zoom.us/t/your-browser-doesnt-support-using-computers-audio-device-please-upgrade-your-browser-to-the-latest-version/22872/15 "2020-08-03T19:40:30Z")
Hey @hub-eng, Thanks for sharing this. We are currently working to fix the issue. I will keep this thread update. (CS-2046) -Tommy ---
**Author:** ![hub-eng](https://avatars.discourse-cdn.com/v4/letter/h/a88e57/32.png) [@hub-eng](https://devforum.zoom.us/u/hub-eng)\ **Post date:** [August 4, 2020, 5:58pm UTC](https://devforum.zoom.us/t/your-browser-doesnt-support-using-computers-audio-device-please-upgrade-your-browser-to-the-latest-version/22872/16 "2020-08-04T17:58:57Z")
Thanks for replying. Look forward to the fixes. ---
**Author:** ![aakaash.sehgal](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/aakaash.sehgal/32/13074_2.png) [@aakaash.sehgal](https://devforum.zoom.us/u/aakaash.sehgal)\ **Post date:** [August 5, 2020, 3:25pm UTC](https://devforum.zoom.us/t/your-browser-doesnt-support-using-computers-audio-device-please-upgrade-your-browser-to-the-latest-version/22872/17 "2020-08-05T15:25:06Z")
I am having exactly the same problem on Chrome ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [August 6, 2020, 5:16pm UTC](https://devforum.zoom.us/t/your-browser-doesnt-support-using-computers-audio-device-please-upgrade-your-browser-to-the-latest-version/22872/18 "2020-08-06T17:16:58Z")
You are welcome! 🙂 -Tommy ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [August 6, 2020, 5:17pm UTC](https://devforum.zoom.us/t/your-browser-doesnt-support-using-computers-audio-device-please-upgrade-your-browser-to-the-latest-version/22872/19 "2020-08-06T17:17:15Z")
Hey @aakaash.sehgal, Thanks for letting us know, we are working on the fix. -Tommy ---
**Author:** ![Seethaprasad\_Mandike](https://avatars.discourse-cdn.com/v4/letter/s/8797f3/32.png) [@Seethaprasad\_Mandike](https://devforum.zoom.us/u/Seethaprasad_Mandike)\ **Post date:** [August 7, 2020, 7:42am UTC](https://devforum.zoom.us/t/your-browser-doesnt-support-using-computers-audio-device-please-upgrade-your-browser-to-the-latest-version/22872/20 "2020-08-07T07:42:33Z")
Dear Team, We have a similar issue and our customers are completely unhappy as feature is broken on iPhone. We cannot give the native client as invite urls with password are exposed. We are forced to use the native sdk and give the customised app. [Next page](https://devforum.zoom.us/t/your-browser-doesnt-support-using-computers-audio-device-please-upgrade-your-browser-to-the-latest-version/22872.md?page=2)