# Your request is blocked by security policy **URL:** \ **Category:** Users and Groups\ **Created:** [October 25, 2022, 7:42pm UTC](https://devforum.zoom.us/t/your-request-is-blocked-by-security-policy/77884 "2022-10-25T19:42:23Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![derik](https://avatars.discourse-cdn.com/v4/letter/d/c5a1d2/32.png) [@derik](https://devforum.zoom.us/u/derik)\ **Post date:** [October 25, 2022, 7:42pm UTC](https://devforum.zoom.us/t/your-request-is-blocked-by-security-policy/77884/1 "2022-10-25T19:42:23Z")
**API Endpoint(s) and/or Zoom API Event(s)** > **[Zoom Meeting API](https://marketplace.zoom.us/docs/api-reference/zoom-api/methods/#operation/users)** > > API Reference for /api-reference/zoom-api/methods We are attempting a get all users call. **Description** When attempting to hit the API Endpoint using a JWT, I receive an unexpected error message, which I have outlined below. There is very little info on a google search to help me resolve this, and a search on the -1 error code informs me that I should reach out to support. **Error?** { “status”: false, “errorCode”: -1, “errorMessage”: “Your request is blocked by security policy.(SupportId: 8045051973736361911)”, “result”: nil } **How To Reproduce** _Steps to reproduce the behavior:_ \*1. URL is linked above. Our headers are: Authorization: Bearer Accept: application/json user\_agent “” _2. Authentication method or app type_ JWT _3. Any errors_ Listed above. ---
**Author:** ![ojus.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/ojus.zoom/32/734_2.png) [@ojus.zoom](https://devforum.zoom.us/u/ojus.zoom)\ **Post date:** [October 25, 2022, 8:56pm UTC](https://devforum.zoom.us/t/your-request-is-blocked-by-security-policy/77884/2 "2022-10-25T20:56:06Z")
@derik which API endpoint are you trying to call? ---
**Author:** ![derik](https://avatars.discourse-cdn.com/v4/letter/d/c5a1d2/32.png) [@derik](https://devforum.zoom.us/u/derik)\ **Post date:** [October 25, 2022, 10:04pm UTC](https://devforum.zoom.us/t/your-request-is-blocked-by-security-policy/77884/3 "2022-10-25T22:04:17Z")
Hi Ojus, I linked it in the post, but it’s the get all users: “[https://api.zoom.us/v2/users](https://api.zoom.us/v2/users)” ---
**Author:** ![derik](https://avatars.discourse-cdn.com/v4/letter/d/c5a1d2/32.png) [@derik](https://devforum.zoom.us/u/derik)\ **Post date:** [October 27, 2022, 4:15pm UTC](https://devforum.zoom.us/t/your-request-is-blocked-by-security-policy/77884/4 "2022-10-27T16:15:59Z")
@ojus.zoom Sorry I forgot to tag you, but I answered your initial follow up for this bug. ---
**Author:** ![ojus.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/ojus.zoom/32/734_2.png) [@ojus.zoom](https://devforum.zoom.us/u/ojus.zoom)\ **Post date:** [November 2, 2022, 4:38pm UTC](https://devforum.zoom.us/t/your-request-is-blocked-by-security-policy/77884/5 "2022-11-02T16:38:30Z")
@derik sorry for the late reply. This seems weird. Does it happen everywhere? As in if you try to call the API from POSTMAN vs trying to call from your code. Alternatively, please open a ticket with developer support, with the title “Attn to Ojus” and I will get right on it. Thanks ---
**Author:** ![derik](https://avatars.discourse-cdn.com/v4/letter/d/c5a1d2/32.png) [@derik](https://devforum.zoom.us/u/derik)\ **Post date:** [November 3, 2022, 5:19pm UTC](https://devforum.zoom.us/t/your-request-is-blocked-by-security-policy/77884/6 "2022-11-03T17:19:25Z")
Hey @ojus.zoom, This is actually something I’m seeing from free accounts. We have an integration to open zoom bridges on behalf of our customers with zoom accounts, and some of our free test accounts are seeing this error. It hasn’t been reported by customers at large, so I have a feeling it may be some kind of rate-limiting bug or something. I haven’t tried from Postman, but I did do a call from my local console and saw this error message, so essentially the same thing. re: > please open a ticket with developer support Are you talking about priority support via our own paid zoom account? Or is there another place to open up a ticket besides here? ---
**Author:** ![webb.deneys](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/webb.deneys/32/51937_2.png) [@webb.deneys](https://devforum.zoom.us/u/webb.deneys)\ **Post date:** [September 11, 2023, 5:39pm UTC](https://devforum.zoom.us/t/your-request-is-blocked-by-security-policy/77884/7 "2023-09-11T17:39:30Z")
We are down today with this error on a simple GET engagement call. ---
**Author:** ![ojus.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/ojus.zoom/32/734_2.png) [@ojus.zoom](https://devforum.zoom.us/u/ojus.zoom)\ **Post date:** [September 11, 2023, 5:46pm UTC](https://devforum.zoom.us/t/your-request-is-blocked-by-security-policy/77884/8 "2023-09-11T17:46:09Z")
Hi @webb.deneys What is the error that you were getting?