# ZCC API Recording Pause Not Working **URL:** \ **Category:** API and Webhooks\ **Tags:** recording\ **Created:** [April 7, 2026, 7:27pm UTC](https://devforum.zoom.us/t/zcc-api-recording-pause-not-working/142859 "2026-04-07T19:27:42Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![gcascella](https://avatars.discourse-cdn.com/v4/letter/g/9f8e36/32.png) [@gcascella](https://devforum.zoom.us/u/gcascella)\ **Post date:** [April 7, 2026, 7:27pm UTC](https://devforum.zoom.us/t/zcc-api-recording-pause-not-working/142859/1 "2026-04-07T19:27:42Z")
**Attempting to utilize the Contact Center Pause/Restart recording call control API endpoints. Pause is triggered when dialed phone number matches an address book contact. We believe all scopes within app are properly selected and we are receiving no errors when the API call executes. Recording does not pause on the ZCC side. Confirmed account level setting is enabled to allow 3rd party API to pause the automatic call recording. Have also attempted introducing a 2 second delay before the Pause executes. Are there any suggestions for things we may have overlooked or missed that would prevent the Pause from occurring on the ZCC side?** ---
**Author:** ![gianni.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/gianni.zoom/32/32523_2.png) [@gianni.zoom](https://devforum.zoom.us/u/gianni.zoom)\ **Post date:** [April 8, 2026, 4:49pm UTC](https://devforum.zoom.us/t/zcc-api-recording-pause-not-working/142859/2 "2026-04-08T16:49:43Z")
Hey @rehema.zoom can you help here please? ---
**Author:** ![gcascella](https://avatars.discourse-cdn.com/v4/letter/g/9f8e36/32.png) [@gcascella](https://devforum.zoom.us/u/gcascella)\ **Post date:** [April 8, 2026, 8:32pm UTC](https://devforum.zoom.us/t/zcc-api-recording-pause-not-working/142859/4 "2026-04-08T20:32:43Z")
In the last day, we discovered that there is a flag that needs to be enabled on the back end, “Enable Open Api Pause/Resume Recording”, in addition to having the Account level setting checkbox marked. We are getting this enabled and hopefully this resolves - will revert back here if we are still having issues. ---
**Author:** ![rehema.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/rehema.zoom/32/40323_2.png) [@rehema.zoom](https://devforum.zoom.us/u/rehema.zoom)\ **Post date:** [April 8, 2026, 9:32pm UTC](https://devforum.zoom.us/t/zcc-api-recording-pause-not-working/142859/5 "2026-04-08T21:32:59Z")
Hi @gcascella, Glad to see you found information about this flag. If issues still persist, I’ll be happy to continue troubleshooting. Best, Rehema ---
**Author:** ![gcascella](https://avatars.discourse-cdn.com/v4/letter/g/9f8e36/32.png) [@gcascella](https://devforum.zoom.us/u/gcascella)\ **Post date:** [April 20, 2026, 3:09pm UTC](https://devforum.zoom.us/t/zcc-api-recording-pause-not-working/142859/6 "2026-04-20T15:09:56Z")
There is one use case we are trying to solve for - in the case where party A is calling into a ZCC queue and reaches agent, party B. Party B then initiates a warm transfer/conference to party C. The portion of the conversation where Parties B and C are talking to each other generates a separate recording, and that portion we have been unable to figure out how to pause the recording for. Is there a specific event the webhook needs to be listening for, or anything else that we should be looking out for to be able to account for this? We need the recording to pause anytime party C is in a recording, and this is the last use case we’ve been unable to solve for. ---
**Author:** ![gianni.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/gianni.zoom/32/32523_2.png) [@gianni.zoom](https://devforum.zoom.us/u/gianni.zoom)\ **Post date:** [April 23, 2026, 5:39pm UTC](https://devforum.zoom.us/t/zcc-api-recording-pause-not-working/142859/7 "2026-04-23T17:39:56Z")
Hi @gcascella just remember to tag @rehema.zoom so she can see the response otherwise she won’t get the notification. Just tagged her so she will get back when she sees this. Thank you!