# ZCC historical queue report pulling null data

**URL:** <https://devforum.zoom.us/t/zcc-historical-queue-report-pulling-null-data/139552>\
**Category:** Contact Center\
**Created:** [December 12, 2025, 1:12am UTC](https://devforum.zoom.us/t/zcc-historical-queue-report-pulling-null-data/139552 "2025-12-12T01:12:49Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![casandra](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/casandra/32/60882_2.png) [@casandra](https://devforum.zoom.us/u/casandra)\
**Post date:** [December 12, 2025, 1:12am UTC](https://devforum.zoom.us/t/zcc-historical-queue-report-pulling-null-data/139552/1 "2025-12-12T01:12:49Z")

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### **API Endpoint:**

List historical queue reports (GET)  
GET/contact\_center/analytics/historical/queues/metrics

**Description:**

We are attempting to export queue historical data (over 2 years old) via API.

When run, we do receive a HTTPS Status Code: 200. However, it pulls null data. There is historical data for the date ranges that we are pulling, so it is unclear why the result is pulling null values.

**Result:**

{  
“next\_page\_token”: “”,  
“page\_size”: 10,  
“from”: “2023-11-01T00:00:00Z”,  
“to”: “2023-11-30T23:59:59Z”,  
“timezone”: “UTC”  
}

**Parameters:**

Interval 1 (first report): Weekly  
Interval 2 (second report): Monthly

Date Range (weekly): 7/3/2023 - 11/19/2023  
Date Range (monthly): 7/1/2023 - 11/30/2023

Time Zone: MT (UCT - 7:00)  
Channel: Voice

We have also included 3 unique queue IDs in the parameters.

**How to Reproduce:**

URL: v2/contact\_center/analytics/historical/queues/metrics?from=2023-11-01&to=2023-11-30&queue\_ids=&cc\_queue\_ids=&channel\_types=voice&channel=messaging&channel\_sources=web\_chat%2Cin\_app\_chat&interval=1\_month

Credentials through an account-level Zoom app (Server-To-Server OAuth) with scopes:

- contact\_center:read:engagement\_log:admin
- contact\_center:read:queue\_report:admin

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<div class="post-metadata">

**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\
**Post date:** [December 22, 2025, 5:58pm UTC](https://devforum.zoom.us/t/zcc-historical-queue-report-pulling-null-data/139552/2 "2025-12-22T17:58:10Z")

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Hi @casandra  
Thanks for reaching out to us!

I believe this is expected. Our APIs will only retrieve data from the 12 months.  
Can you please try adjustin your dates and confirm if this happens with more recent data