# zmClient.join not completing

**URL:** <https://devforum.zoom.us/t/zmclient-join-not-completing/106263>\
**Category:** Web\
**Created:** [March 21, 2024, 6:21pm UTC](https://devforum.zoom.us/t/zmclient-join-not-completing/106263 "2024-03-21T18:21:19Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![egrunfeld](https://avatars.discourse-cdn.com/v4/letter/e/a6a055/32.png) [@egrunfeld](https://devforum.zoom.us/u/egrunfeld)\
**Post date:** [March 21, 2024, 6:21pm UTC](https://devforum.zoom.us/t/zmclient-join-not-completing/106263/1 "2024-03-21T18:21:19Z")

</div>

**Description**  
the join method generates for ping call, e.g. [https://rwcsc.sc.zoom.us/wc/ping/](https://rwcsc.sc.zoom.us/wc/ping/)

This us repeated a again an again for at least 10 min.

**Browser Console Error**  
No Error - just “Joining Meeting” display

**Which Web Meeting SDK version?**  
3.1.2

**Meeting SDK Code Snippets**  
The code snippets that are causing the error / issue so we can reproduce.

zmClient  
.join({  
sdkKey: meetingConfig.sdkKey,  
signature: meetingConfig.signature,  
meetingNumber: meetingConfig.meetingNumber,  
userName: meetingConfig.userName,  
password: meetingConfig.password,  
userEmail: meetingConfig.userEmail,  
})  
.then((e: any) =\> {  
console.log(“join success”, e);  
})  
.catch((e: any) =\> {  
console.log(“join error”, e);  
for (const key in e) {  
if (e.hasOwnProperty(key)) {  
console.log(`${key}: ${e[key]}`);  
}  
}  
});

**To Reproduce(If applicable)**  
Run the meeting\_sdk\_sample and watch the console

**Screenshots**  
If applicable, add screenshots to help explain your problem.

**Troubleshooting Routes**  
Checking network

**Device (please complete the following information):**

- Device: Server
- OS: AWS Linux
- Browser: Chrome

---

<div class="post-metadata">

**Author:** ![donte.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/donte.zoom/32/24412_2.png) [@donte.zoom](https://devforum.zoom.us/u/donte.zoom)\
**Post date:** [March 22, 2024, 12:50am UTC](https://devforum.zoom.us/t/zmclient-join-not-completing/106263/2 "2024-03-22T00:50:54Z")

</div>

@egrunfeld,

Is this happening with the sample app or your own integration?

---

<div class="post-metadata">

**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [April 21, 2024, 10:51am UTC](https://devforum.zoom.us/t/zmclient-join-not-completing/106263/3 "2024-04-21T10:51:21Z")

</div>

Closed on April 21, 2024, 10:51am UTC

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.