# Zoom api get plan usage issue

**URL:** <https://devforum.zoom.us/t/zoom-api-get-plan-usage-issue/131741>\
**Category:** API and Webhooks\
**Tags:** api\
**Created:** [April 22, 2025, 5:32am UTC](https://devforum.zoom.us/t/zoom-api-get-plan-usage-issue/131741 "2025-04-22T05:32:48Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![pryaoh](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/pryaoh/32/68161_2.png) [@pryaoh](https://devforum.zoom.us/u/pryaoh)\
**Post date:** [April 22, 2025, 5:32am UTC](https://devforum.zoom.us/t/zoom-api-get-plan-usage-issue/131741/1 "2025-04-22T05:32:48Z")

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I’m encountering an issue while testing the API to retrieve plan usage information, referencing the following documentation.

> **[Zoom Billing Master API](https://developers.zoom.us/docs/api/rest/reference/billing/ma/#operation/GetPlanUsage)**
>
> API Reference for /docs/api/rest/reference/billing/ma

I’m receiving an ‘account not exists’ error.

```json
{
  "code": 2001,
  "message": "Account does not exist: XXXXXXX"
}

```

Upon searching for this message, I found that [this](https://devforum.zoom.us/t/error-2001-account-not-exist/5717)

“ **Your account must be a master account in order to retrieve sub accounts. Zoom only assigns this privilege to trusted partners. This is only for a sub account that is paid by a master account**.”

Our company is currently registered as a Zoom ~~Distribute Partner~~ Reseller. Is there anything else we should check?

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**Author:** ![desautelsj](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/desautelsj/32/23584_2.png) [@desautelsj](https://devforum.zoom.us/u/desautelsj)\
**Post date:** [April 22, 2025, 11:23am UTC](https://devforum.zoom.us/t/zoom-api-get-plan-usage-issue/131741/2 "2025-04-22T11:23:54Z")

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I recently had a [very similar experience](https://devforum.zoom.us/t/unable-to-update-billing-information/130788): I was trying to use the API to update my billing information (such as first name, last name for example) and I would get a `Account does not exist` error, which is the same error you are getting.

I was told the billing endpoints are intended to be used exclusively by “master-subaccount partners” and my account does not have subaccounts which explains why I was getting this error. My guess is that your company is NOT setup as a master-subaccount partner either. You said you are setup as a reseller, and it’s probably not a master-subaccount partner. Just to be clear: this is a guess on my part based on what I experienced a few weeks ago.

The wording of the error message is misleading, confusing, hides the actual underlying problem and in my case it sent me on a wild goose chase to figure out why my account did not exist. It would be much more helpful to get a more accurate error message similar to: `You are not authorized to use the billing endpoints`, or something to that effect.

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<div class="post-metadata">

**Author:** ![pryaoh](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/pryaoh/32/68161_2.png) [@pryaoh](https://devforum.zoom.us/u/pryaoh)\
**Post date:** [April 23, 2025, 12:50am UTC](https://devforum.zoom.us/t/zoom-api-get-plan-usage-issue/131741/3 "2025-04-23T00:50:12Z")

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Thank you for your response. It appears this is a permission issue related to that API.

I have researched this issue further, and according to the document at [Managing Zoom sub accounts](https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066764), the “customer list” menu mentioned is not visible in my account. This suggests that my reseller partnership likely does not meet the requirements for this functionality.

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**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [April 26, 2026, 4:27pm UTC](https://devforum.zoom.us/t/zoom-api-get-plan-usage-issue/131741/4 "2026-04-26T16:27:00Z")

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