# Zoom API integration in Servicenow **URL:** \ **Category:** API and Webhooks\ **Created:** [May 26, 2020, 11:21am UTC](https://devforum.zoom.us/t/zoom-api-integration-in-servicenow/19082 "2020-05-26T11:21:16Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![dape](https://avatars.discourse-cdn.com/v4/letter/d/f14d63/32.png) [@dape](https://devforum.zoom.us/u/dape)\ **Post date:** [May 26, 2020, 11:21am UTC](https://devforum.zoom.us/t/zoom-api-integration-in-servicenow/19082/1 "2020-05-26T11:21:16Z")
Hi, We planning to utilize your Rest APIs to enlist, create and fetch recordings for the meeting in our ServiceNow platform. The ServiceNow platform already has functionality to configure OAuth. We have created a Test app from Zoom market place. Generated Client ID and Client Secret ID along with we provided our local Authentication redirect URL. When we are trying to fetch the access token in sn i get the following error top picture When i create in SN a Meeting i get the following error bottom picture ![dhdhnnt](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/9/989f3c5655b717c05ba2a8147fd5baa9e6eebcaf.png) Thanks for help. Greeting from Daniel ---
**Author:** ![michael.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/michael.zoom/32/37213_2.png) [@michael.zoom](https://devforum.zoom.us/u/michael.zoom)\ **Post date:** [May 29, 2020, 3:56am UTC](https://devforum.zoom.us/t/zoom-api-integration-in-servicenow/19082/2 "2020-05-29T03:56:16Z")
Hi @dape, can you add the redirect URL to your Whitelisted Domains in your app? This should resolve this, but let us know if the issue persists! ---
**Author:** ![dape](https://avatars.discourse-cdn.com/v4/letter/d/f14d63/32.png) [@dape](https://devforum.zoom.us/u/dape)\ **Post date:** [May 29, 2020, 8:20am UTC](https://devforum.zoom.us/t/zoom-api-integration-in-servicenow/19082/3 "2020-05-29T08:20:50Z")
I adapted something and the redirect url is in the whitelist like before. But now iam getting this error: _`Your OAuth redirect failed. Please check if the redirect URL setup in your OAuth configuration matches your ServiceNow instance URL.`_ ---
**Author:** ![hardik16.rawat](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/hardik16.rawat/32/9468_2.png) [@hardik16.rawat](https://devforum.zoom.us/u/hardik16.rawat)\ **Post date:** [May 29, 2020, 9:51am UTC](https://devforum.zoom.us/t/zoom-api-integration-in-servicenow/19082/4 "2020-05-29T09:51:40Z")
Hi @micheal.harrington I am facing a similar issue as that of @dape. After following all the necessary steps when i try to authorize the app it shows: Your OAuth redirect failed. Please check if the redirect URL setup in your OAuth configuration matches your ServiceNow instance URL. However i checked multiple times that both the redirect url matches ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [June 3, 2020, 9:48pm UTC](https://devforum.zoom.us/t/zoom-api-integration-in-servicenow/19082/5 "2020-06-03T21:48:38Z")
Hey @dape, @hardik16.rawat, If you provide your OAuth app name I can look into this issue further. Thanks, Tommy ---
**Author:** ![hardik16.rawat](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/hardik16.rawat/32/9468_2.png) [@hardik16.rawat](https://devforum.zoom.us/u/hardik16.rawat)\ **Post date:** [June 4, 2020, 4:43am UTC](https://devforum.zoom.us/t/zoom-api-integration-in-servicenow/19082/6 "2020-06-04T04:43:18Z")
Hi @tommy , Actually its an unpublished app in my case . I am trying to create a meeting from servicenow instance and i have to fetch the join meeting link back to service now. However App authorization is not happening succesfully . This shows when i click authorize ![Authorize](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/2X/b/ba64db8e2c103b724177fa7a05b682de3af4f772.png) Your OAuth redirect failed. Please check if the redirect URL setup in your OAuth configuration matches your ServiceNow instance URL. I have checked my configuration. My whitelist URL matches my Rediect url ---
**Author:** ![michael.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/michael.zoom/32/37213_2.png) [@michael.zoom](https://devforum.zoom.us/u/michael.zoom)\ **Post date:** [June 6, 2020, 12:31am UTC](https://devforum.zoom.us/t/zoom-api-integration-in-servicenow/19082/7 "2020-06-06T00:31:37Z")
@hardik16.rawat for clarity, are these errors occurring within Zoom OAuth or in ServiceNow? ---
**Author:** ![tla](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tla/32/10388_2.png) [@tla](https://devforum.zoom.us/u/tla)\ **Post date:** [June 12, 2020, 11:19am UTC](https://devforum.zoom.us/t/zoom-api-integration-in-servicenow/19082/8 "2020-06-12T11:19:41Z")
> [@hardik16.rawat](#): > > am trying to create a meeting from servicenow instance and i have to fetch the join meeting link back to service now. > However App authorization is not happening succesfully @tommy: The Name of the unpublished app is ServiceNow and the URL is [App Marketplace](https://marketplace.zoom.us/develop/apps/VezsRjp8TsSMe1SuUVrrzw/) It seems to be the same Error as @hardik16.rawat ---
**Author:** ![tablab1](https://avatars.discourse-cdn.com/v4/letter/t/45deac/32.png) [@tablab1](https://devforum.zoom.us/u/tablab1)\ **Post date:** [June 16, 2020, 5:34pm UTC](https://devforum.zoom.us/t/zoom-api-integration-in-servicenow/19082/9 "2020-06-16T17:34:15Z")
We are seeing the exact same issue. And yes this is in the Zoom App trying to use either the Install button or the Link provided. When you hit the admin button, a second tab opens up looks to be going to the servicenow instance and is erroring out on that page. So not sure if the URL is being sent or created correctly for the ServiceNow Instance. ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [June 19, 2020, 4:51pm UTC](https://devforum.zoom.us/t/zoom-api-integration-in-servicenow/19082/10 "2020-06-19T16:51:22Z")
Hey @tla, @tablab1 Can you share a screenshot of the error please? Thanks, Tommy ---
**Author:** ![tablab1](https://avatars.discourse-cdn.com/v4/letter/t/45deac/32.png) [@tablab1](https://devforum.zoom.us/u/tablab1)\ **Post date:** [June 19, 2020, 5:06pm UTC](https://devforum.zoom.us/t/zoom-api-integration-in-servicenow/19082/11 "2020-06-19T17:06:34Z")
> [@hardik16.rawat](#): > > Your OAuth redirect failed. Please check if the redirect URL setup in your OAuth configuration matches your ServiceNow instance URL. It literally is a white page with “Your OAuth redirect failed. Please check if the redirect URL setup in your OAuth configuration matches your ServiceNow instance URL.” text. The url of the page is the redirect url plus parameters added for redirect session. The error seems to be coming from a response in ServiceNow as the page looks to be a SeriviceNow URL that was opened by the publish button. ---
**Author:** ![dape](https://avatars.discourse-cdn.com/v4/letter/d/f14d63/32.png) [@dape](https://devforum.zoom.us/u/dape)\ **Post date:** [June 22, 2020, 12:40pm UTC](https://devforum.zoom.us/t/zoom-api-integration-in-servicenow/19082/12 "2020-06-22T12:40:54Z")
Hello tommy, the errors from the user “tla” are the two screenshots in the post beginning. Greeting from Daniel ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [June 24, 2020, 5:01pm UTC](https://devforum.zoom.us/t/zoom-api-integration-in-servicenow/19082/13 "2020-06-24T17:01:31Z")
Hey @tablab1, @dape, Thanks for the info. We believe this to be an issue on Service Nows end. Can you try reaching out to their support team? Thanks, Tommy ---
**Author:** ![tablab1](https://avatars.discourse-cdn.com/v4/letter/t/45deac/32.png) [@tablab1](https://devforum.zoom.us/u/tablab1)\ **Post date:** [June 24, 2020, 5:14pm UTC](https://devforum.zoom.us/t/zoom-api-integration-in-servicenow/19082/14 "2020-06-24T17:14:06Z")
I have already created a case with ServiceNow and also I have contacted their Product Manager for SAAS so its already in the works. I work for ITS Partners a Business Partner with ServiceNow. This has a high visibility with them now. ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [June 25, 2020, 8:02pm UTC](https://devforum.zoom.us/t/zoom-api-integration-in-servicenow/19082/15 "2020-06-25T20:02:28Z")
Thanks for the update @tablab1! -Tommy ---
**Author:** ![dape](https://avatars.discourse-cdn.com/v4/letter/d/f14d63/32.png) [@dape](https://devforum.zoom.us/u/dape)\ **Post date:** [June 26, 2020, 6:56am UTC](https://devforum.zoom.us/t/zoom-api-integration-in-servicenow/19082/16 "2020-06-26T06:56:19Z")
@tablab1 can you also tell us in the thread what came out in your case? Thank you. ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [June 29, 2020, 8:15pm UTC](https://devforum.zoom.us/t/zoom-api-integration-in-servicenow/19082/17 "2020-06-29T20:15:23Z")
Yes please let this thread know of any updates from service now @tablab1. 🙂 Thanks, Tommy ---
**Author:** ![tablab1](https://avatars.discourse-cdn.com/v4/letter/t/45deac/32.png) [@tablab1](https://devforum.zoom.us/u/tablab1)\ **Post date:** [June 29, 2020, 9:32pm UTC](https://devforum.zoom.us/t/zoom-api-integration-in-servicenow/19082/18 "2020-06-29T21:32:01Z")
I am currently working with ServiceNow and will update this thread when we have any answers. ---
**Author:** ![dape](https://avatars.discourse-cdn.com/v4/letter/d/f14d63/32.png) [@dape](https://devforum.zoom.us/u/dape)\ **Post date:** [June 30, 2020, 8:03am UTC](https://devforum.zoom.us/t/zoom-api-integration-in-servicenow/19082/19 "2020-06-30T08:03:54Z")
I’d appreciate it. Thanks. ---
**Author:** ![tommy](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/tommy/32/72769_2.png) [@tommy](https://devforum.zoom.us/u/tommy)\ **Post date:** [July 1, 2020, 9:49pm UTC](https://devforum.zoom.us/t/zoom-api-integration-in-servicenow/19082/20 "2020-07-01T21:49:47Z")
Thanks for the update! 🙂 -Tommy [Next page](https://devforum.zoom.us/t/zoom-api-integration-in-servicenow/19082.md?page=2)