# Zoom App not getting recording completed webhook event from specific user

**URL:** <https://devforum.zoom.us/t/zoom-app-not-getting-recording-completed-webhook-event-from-specific-user/117299>\
**Category:** API and Webhooks\
**Tags:** webhooks, recording\
**Created:** [September 11, 2024, 3:23pm UTC](https://devforum.zoom.us/t/zoom-app-not-getting-recording-completed-webhook-event-from-specific-user/117299 "2024-09-11T15:23:48Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![aldo](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/aldo/32/49417_2.png) [@aldo](https://devforum.zoom.us/u/aldo)\
**Post date:** [September 11, 2024, 3:23pm UTC](https://devforum.zoom.us/t/zoom-app-not-getting-recording-completed-webhook-event-from-specific-user/117299/1 "2024-09-11T15:23:48Z")

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Hey guys,  
I have an app listed on the marketplace which has the recording.completed event enabled, it works fine for some users but for some reason we are not getting the recording completed event from this specific user, any ideas?  
Does the user need to enable something or their end, like turning on a specific option?

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**Author:** ![elisa.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/elisa.zoom/32/47836_2.png) [@elisa.zoom](https://devforum.zoom.us/u/elisa.zoom)\
**Post date:** [September 13, 2024, 2:19pm UTC](https://devforum.zoom.us/t/zoom-app-not-getting-recording-completed-webhook-event-from-specific-user/117299/2 "2024-09-13T14:19:07Z")

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Hi @aldo  
Thanks for reaching out to us!  
This is strange, I am wondering if the recordings are happening?  
I can also help taking a closer look into this

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**Author:** ![aldo](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/aldo/32/49417_2.png) [@aldo](https://devforum.zoom.us/u/aldo)\
**Post date:** [September 13, 2024, 3:26pm UTC](https://devforum.zoom.us/t/zoom-app-not-getting-recording-completed-webhook-event-from-specific-user/117299/3 "2024-09-13T15:26:50Z")

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Hey sorry, forgot to delete this  
Yeah, the user was using local recordings, not cloud recordings lol  
Thanks

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**Author:** ![system](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/6/1/614bdd549b610bbaa46ff934617683a02bdaa03c.png) [@system](https://devforum.zoom.us/u/system)\
**Post date:** [September 14, 2024, 3:27pm UTC](https://devforum.zoom.us/t/zoom-app-not-getting-recording-completed-webhook-event-from-specific-user/117299/4 "2024-09-14T15:27:33Z")

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Closed on September 14, 2024, 3:27pm UTC

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