# Zoom App submission not working

**URL:** <https://devforum.zoom.us/t/zoom-app-submission-not-working/85516>\
**Category:** App Submission\
**Created:** [March 28, 2023, 2:22pm UTC](https://devforum.zoom.us/t/zoom-app-submission-not-working/85516 "2023-03-28T14:22:38Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![nikhil2](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/nikhil2/32/36522_2.png) [@nikhil2](https://devforum.zoom.us/u/nikhil2)\
**Post date:** [March 28, 2023, 2:22pm UTC](https://devforum.zoom.us/t/zoom-app-submission-not-working/85516/1 "2023-03-28T14:22:38Z")

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Our zoom app has been repeatedly rejected. The submission account is admin@buildbetter.app.  
Repeatedly, the following error message shows up:

 ![Screen Shot 2023-03-22 at 2.36.28 PM](https://us1.discourse-cdn.com/flex016/uploads/zoomdeveloper/original/3X/0/b/0bb3df36cf725da1ea42679ae47b213c2b086903.png)

and yet I’ve validated and resubmitted at least thrice now. [Here](https://drive.google.com/file/d/1KRXD-3vptXvU_LBjRD-UG32-J2PMp_Zi/view?usp=sharing) is a recording of me validating those endpoints.

I’ve been re-submitting it for over two weeks now and it’s repeatedly getting rejected. Can we please resolve this ASAP?

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**Author:** ![kwaku.nyante](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/kwaku.nyante/32/23475_2.png) [@kwaku.nyante](https://devforum.zoom.us/u/kwaku.nyante)\
**Post date:** [March 28, 2023, 7:35pm UTC](https://devforum.zoom.us/t/zoom-app-submission-not-working/85516/2 "2023-03-28T19:35:43Z")

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Hello @nikhil2 Can you please clear your browser cache and give it a try again sometimes this particular part of the submission process can cause issues. If that doesn’t work please let me know so I can present the issue to our Engineering team for a resolution

Regards, Kwaku

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**Author:** ![Rehan1](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/rehan1/32/52457_2.png) [@Rehan1](https://devforum.zoom.us/u/Rehan1)\
**Post date:** [May 31, 2026, 7:09pm UTC](https://devforum.zoom.us/t/zoom-app-submission-not-working/85516/3 "2026-05-31T19:09:44Z")

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That sounds really frustrating, especially after multiple submissions and validations. If everything is correct on your side, it could be an issue with the review process or unclear rejection reasons. Hopefully support can review it properly. I had a similar issue while dealing with an online NBI appointment problem and after searching many blogs, I found a helpful guide about [NBI appointment](https://onlinenbiclearance.ph/nbi-appointment-online/), which explained the process much better.