# Zoom calling plam

**URL:** <https://devforum.zoom.us/t/zoom-calling-plam/116908>\
**Category:** Meetings\
**Tags:** phone\
**Created:** [September 4, 2024, 11:36am UTC](https://devforum.zoom.us/t/zoom-calling-plam/116908 "2024-09-04T11:36:25Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![msalah](https://avatars.discourse-cdn.com/v4/letter/m/919ad9/32.png) [@msalah](https://devforum.zoom.us/u/msalah)\
**Post date:** [September 4, 2024, 11:36am UTC](https://devforum.zoom.us/t/zoom-calling-plam/116908/1 "2024-09-04T11:36:25Z")

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**/phone/users/{userId}/calling\_plans** 2. 3.

**Calling Plan assignment issue**  
I have an issue that after enabling the calling feature for one of my users, I try to add a calling plan via the endpoint written above.

This happens to some of my users (10% of them), but works normally for the rest

**Error**  
_{  
code: 1001,  
message: ‘User does not exist: [mohamed.fahmy@taskeenegypt.com](mailto:mohamed.fahmy@taskeenegypt.com).’  
}_

**Steps to reproduct**

1. Enable calling feature for the user via this endpoint /users/${userId}/settings

2. Assign calling plan to the user via this endpoint /phone/users/${userId}/calling\_plans

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<div class="post-metadata">

**Author:** ![gianni.zoom](https://sea2.discourse-cdn.com/flex016/user_avatar/devforum.zoom.us/gianni.zoom/32/32523_2.png) [@gianni.zoom](https://devforum.zoom.us/u/gianni.zoom)\
**Post date:** [September 4, 2024, 6:39pm UTC](https://devforum.zoom.us/t/zoom-calling-plam/116908/2 "2024-09-04T18:39:22Z")

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> [@msalah](#):
>
> This happens to some of my users (10% of them), but works normally for the rest

Hi @msalah ,

How were those users created on your account? What is their role? What is your role?

Have you done a side by side comparison of the settings for the users where it works vs. the one where it does not?